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April 19, 2010

'To Be' or 'Not to Be' in Business Platforms model

While in traditional lift and shift BPO, one of the key activities during any transition is to map the "As-is" processes and create the "To-be" process in an outsourced and/or off-shored model. The success of transition is largely driven by the level of detail in this activity. A Business Platforms based outsourced model presents a different scenario altogether. Here, the delivered functionality within the platform application is largely pre-defined. The "customized" component is a minor element in comparison to the delivered functionality.

 

What we therefore have is, essentially a "To-be" process which is mapped to the client business context. The "As-is" process has little or no relevance in a platform on-boarding model. What however assumes significance in a platform on-boarding is the change management at the Customer and Service Provider's ends. In a lift and shift transition, change management is more around communication, internal and external, employee strategy and risk management. In a Business Platforms on-boarding model, the change management is at the level of detail of the process or function transition as the 'To be' entity is an entirely new one for both parties.

October 30, 2009

Business Platforms are nothing but Managed Services on the Cloud !!

The different jargons floating around in the outsourcing industry for the evolving new  services model are Platform BPO, Business Services Cloud, Managed Services, SAAS, SAAS + BPO , Software on demand et al. As I had mentioned before, Business Platforms are not just bringing technology( read ERP) and BPO together, but bringing along with it a value-added layer of cloud based managed services. This means deep domain knowledge in an horizontal functional area and /or, vertical industry process area  is successfully configured and encrypted on to a technology tool along with hosting of the same.

Continue reading "Business Platforms are nothing but Managed Services on the Cloud !!" »

June 17, 2009

What exactly should a Platform service provider really ‘own’?

In Platform offerings, the responsibility split between the service provider and the client is very clear. Client is responsible for ‘using the platform to execute its business processes’. And, the service provider is responsible for managing the service by managing application (implementation, support & maintenance), infrastructure (h/w, connectivity, hosting, & infrastructure support) and operation (BPO) layers.

But, what should the service provider actually ‘own’ in this service offering?

Continue reading "What exactly should a Platform service provider really ‘own’?" »

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