Sometimes I really wonder what matters most to the customer; is it cost of a product/service or the actual service element associated with it?
Consider this scenario – you go to a shop; you see that nobody is there to serve you; you wait for a few seconds/minutes and then call for someone. When someone appears, you ask for something and you do not get a proper response. Instead, the person just ignores you and goes to another customer just like that or with a curt response.
Or look at this scenario – you go to a shop and shopkeeper is on phone. The other sales men are busy and don’t make it a priority to serve you as a customer. You ask for something and even after waiting patiently you don’t get any response/service from anyone.
Continue reading "Mantra for Growing Business" »