By Karthik Nagarajan
A few years ago, the Cloud based CRM was branded for SMB, but today as the cloud CRM has evolved better, more and more larger organizations are embracing cloud based CRMs like Salesforce, MS CRM, Sugar CRM, etc.. The most common business problem observed with cloud based CRM is what I call the "merger - acquisition" problem.
Continue reading "Single Org vs Multi Org on your Cloud CRM - Part 1" »
Steve jobs said on the launch of Ipad, "We're living in a Post-PC era". Some of us and our clients did laugh at this. But the situation today is such that more and more clients are enquiring about Mobile applications. The other day, we were working on a proposal and I asked around for information but no one seemed to have a definite answer. Curiosity on the Mobile development, made me attend one of the Salesforce Mobile developer meetups which was conducted from April 21-27, 2013 in various cities across the world. It was an initiative to introduce the development community about the release of an updated mobile SDK 2.0 and developer mobile packs with new support for JavaScript frameworks which will help make creating third-party apps on the Salesforce platform easier.
Now a days, in order to survive the completion and sustain in the market, the organizations need to be more agile and flexible. Most of the organizations undertake large scale transformation projects with this intention. However bringing about the transformation in an organization is a major task that needs a strong drive from the top management. It also necessitates a cultural change of the entire organization where each and every member of the team strives for achieving the transformational objectives.
Continue reading "Large Scale Transformation - Common Mistakes" »
By Avinash Kamat
Senior Project Manager, Oracle Practice, Manufacturing Unit, Infosys
On my first ever trip to Europe (which lasted about 2 weeks across Germany, Netherlands and United Kingdom) one of the fondest experiences I collected was road ethics. Landing back in Mumbai, the starkest reality to hit you (apart from the slums that growl back at you while your flight descends) is the constant honking on the roads. One step out of the airport and you get stunned with an absolute cacophony of honks of varying degrees. I had heard about 2 honks during my entire trip of 2 weeks (courtesy an oblivious lady in Wembley) and may have heard 20 in the first two seconds of getting out of the airport.
By Ashish Jain
Consultant, Oracle Practice, Manufacturing Unit, Infosys
Oracle Fusion CRM vs. Siebel CRM
With reference to the previous blog, one has observed that Oracle Fusion CRM has several key and innovative features that are currently not provided by Siebel CRM applications. Below were some of the areas where Fusion CRM stands above Siebel CRM.
Continue reading "How Fusion CRM scores over Siebel CRM? - Part 2" »
By Alpesh Chauhan, CRM Lead Consultant, Oracle Practice, Manufacturing Unit, Infosys
I have covered introduction to BYOD and advantages of adapting to BYOD program in part-1 of my blog. Even though BYOD promises to be beneficial to both corporates and employees, implementing such program successfully is not a piece of cake.
Continue reading "Decoding BYOD - Advantages & Implementation Challenges: Part-2" »
Continue reading "Salesforce.com: Social Enterprise Out, Customer's company In" »
By Alpesh Chauhan, CRM Lead Consultant, Oracle Practice, Manufacturing Unit, Infosys
Peter is Sales Manager and his job involves lots of travel to visit clients. He is about to start for the office. He logs into CRM application and checks list of appointments on his personnel IPad. While travelling to customer location, he checks client history and other details. He makes presentation to customer using his IPad. After this meeting he travels to office and prepares another presentation for next meeting on his IPad. He has downloaded useful apps which help him to complete work faster. In the evening, he uses same IPad for playing games on PS3 at his home.
That's BYOD!!!
Continue reading "Decoding BYOD - Advantages & Implementation Challenges: Part-1" »
By Ashish Jain
Consultant, Oracle Practice, Manufacturing Unit, Infosys
Introduction
Having acquired expertise on various ERP packages through a vast experience, Oracle has launched a next-generation application suite that would bring together the best of its e-Business Suite, Siebel, PeopleSoft and other applications that Oracle has purchased.
Continue reading "How Fusion CRM scores over Siebel CRM? - Part 1" »
