Business Process Testing - The future of package testing ?
In today’s recession-infected world, customer-retention has become one of the key factor’s for organization survival. A few organizations have thus renewed their focus on leveraging/enhancing their existing CRM applications to derive and provide more value to their customers. However, the long-drawn market slump has forced organizations to cut-down their discretionary and non-discretionary IT spending. The focus for any new CRM implementation/enhancement is thus on squeezing the overall cost and reducing the deployment time.
Quality assurance constitutes and contributes a major chunk of time and cost during any end-to-end CRM implementation/enhancement. A well-defined quality assurance plan that includes robust functional testing practices, resources, and tools is no longer a “nice-to have,” but a necessity. Organizations planning to enhance their existing CRM applications have to spend a significant amount of manual effort on validating their regression test bed.
Automation testing using traditional tools such as HP QTP has now been deployed to cut down the overall testing timelines. This testing approach is expected to deliver a decent ROI after a few enhancement releases.
However, traditional automated testing lives with shortcomings such as lack of backward compatibility with existing automation platforms, dependency on automation experts with good programming expertise and higher initial investments of time in development & maintenance of test suits.
HP Business Process Testing is a new approach to automation that allows non-technical subject-matter experts to quickly build, data-drive, and document tests in one Web based system, decreases the need for programming to automate and reduces the effort required for test maintenance by deploying centralized business components.
Infosys’ BPT accelerator – a set of prepackaged business processes, components, tools, enablers, best practices - is built on HP’s BPT framework. This solution leverages Infosys’ domain expertise, CMM Level 5 methodologies and provides a high degree of reusability, which reduces the overall quality assurance effort.
In my next post, I will be providing more details on the BPT accelerator.
