Mergers & Acquisitions: Guarantee Your Success in Customer Data Integration (CDI)
CDI or Customer Data Integration post M&A is probably the most important integration work considering the new generation trends of customer centric organization. Although with the advent of MDM solutions most organizations are better equipped to handle this CDI beast , however it still imposes its own set of challenges. Actually, organizations may also have different flavor of MDM solutions making this further complicated. Wouldn’t it be a jump start ....
if we would know the challenges well in advance and can plan for it most accurately and effectively?
Here is my whitepaper which explains different scenarios of MDM solutions present in today’s organizations, typical challenges of CDI post M&A and a phased CDI approach - Customer data conversion or migration-> intermediate sync period-> interfaces cut over.
http://www.infosys.com/CRM/idea-center/Documents/customer-data-integration.pdf
Banking domain merger has been explained as example domain; however this can be a blue print for any mergers and acquisitions. Please post your comments so that we can discuss more on this …
