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« Decoding BYOD - Advantages & Implementation Challenges: Part-1 | Main | BYOD - It's not for all »

Decoding BYOD - Advantages & Implementation Challenges: Part-2

By Alpesh Chauhan, CRM Lead Consultant, Oracle Practice, Manufacturing Unit, Infosys

 

I have covered introduction to BYOD and advantages of adapting to BYOD program in part-1 of my blog. Even though BYOD promises to be beneficial to both corporates and employees, implementing such program successfully is not a piece of cake.

 BYOD Challenges - Image1.png


What are the challenges in implementing BYOD?


Decode-image5.png1. User acceptability of BYOD Policy: BYOD is usually seen as threat to the user's freedom with restricted or monitored usage of device. It is challenging to formulate BYOD policy which is acceptable by the users. Adoption rates will depend highly on the acceptability of BYOD policy.

2. Compatibility of current application architecture on Mobile: It is a key factor in deciding for BYOD strategy. Many ERP or CRM packages can't be accessed on mobile devices. Organizations need to analyze the changes that will be required in the existing architecture, to make it mobile compatible. Few CRM packages are expected to come up with mobile compatible solutions like Siebel Open UI. Business benefits can't be reaped until key applications or apps are available on mobile application.

3. Reluctance from moving out of existing platforms: Large corporates are reluctant in moving out of Blackberry platform as it is perceived / considered more secured than IOS or Android. RIM has already launched full-featured BlackBerry Z10 smartphones in start of 2013, which may delay corporates decision on moving to BYOD program further.

4. Higher Costs for Security: Security concern is the key risk. Mobile networks are perceived less secured compared to company intranet. It requires significant investments in protection technologies like authentication, encryptions, network access control, Mobile device and application management. Apart from that, major investments might be required in making enterprise applications compatible with mobile devices & in software licensing costs.

5. Data Usage Monitoring: Download controls and usage monitoring on devices might need to be implemented, in case of sensitive organization data, which users might not take it positively.

6. Network/Device support: BYOD will increase complexity for IT team as number of devices supported by them increases significantly. Companies may opt out of providing support for smart devices and might just provide basic network and device support. User may be required to contact device manufacturer in case of complex issues directly.

 

Storm has just begun
BYOD programs are going to be or already being widely implemented in the organizations from developed countries. Organizations in developing countries is going to take at least  2-3 years more before it becomes widely accepted.  Data Security concerns will deter organizations from adapting BYOD but eventually organizations will move towards BYOD. Corporate device policies will evolve from fully BYOD programs to mix of BYOD and client device programs over a period of time. BYOD is a storm which has just started and it is only going to get more momentum with the time.

Comments

Many assume that BYOD is the "cure all" in cost reduction but carries many challenges and risks that may outweigh the benefits giving caution to those who ponder the idea of implementing or not. Through proper category management, cost reduction can be achieved without jumping on the BYOD bandwagon. It is not right for every organization.

While BYOD may be a much needed leap into friendly working environment from the employee perspective, I feel companies will adopt a "WAIT and WATCH" policy before taking that leap of technology and faith, as you rightly pointed out that data security is a key point that will have to be addressed concretely and no risk can be afforded here.

Derek,
I totally agree with you. BYOD is definitely not for all and organizations should evaluate risks & benefits of BYOD implementation before going ahead with it.

Actually BYOD can't successfully be implemented in all types of industries. It will not be useful for all types of employees as well (i.e. For desktop workers, it may not be very useful but BYOD would be beneficial to field work force a lot). We are already seeing greater adoption of BYOD in Field Sales force in pharma industry.

So we will see faster adoption of BYOD in few industries and there will be organizations, which might follow - 'Wait & Watch' policy.

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