If CRM has been a struggle or a passion for you then Infosys’ CRM blogs is the place to be in. Come join us as we discuss the latest trends, innovations and happenings which will have a bearing on CRM.
Archives
- Field Service: The way ahead – Part 1
- Social Media – Be Aware or Beware? – Part 2
- Closing the loop on Marketers’ Holy Grail
- Self Service for Cards Dispute Resolution – A means to increase profit margins and customer satisfaction
- Data streaming and MDM
- Improve Customer Experience through a well planned Online Self Service Strategy
- Could CRM lead to innovation?
- Is functionality coverage in CRM products today sufficient for Enterprise Marketing?
- SAP Insider CRM 2010- The New Normal is the “Now” normal
- Rendering a social experience to your Social CRM strategy
- SAP CRM 2010 Insider Conference
- Measuring CRM Effectiveness
- Relationship Management in Sales
- Importance of service based approach
- Social Media – Be Aware or Beware? – Part 1
- How CRM products can aid Marketing
- Customer Complaints and the Role of CRM
- How to improve IVR menu options for better service
- Mantra for Growing Business
- More power to the call center agent
- Let's get it straight - Social Media and Social CRM aren't twins!
- Doesn't Cloud movement make your MDM investment a must?
- Relationship in the context of CRM
- Social Media ... an eventful year for Digital Consumers
- Smartphones: The Need for ‘Smarter’ CRM
- Assessing the Value of your CRM Initiatives
- Facing Re-Implementation vs. Upgrade dilemma for your CRM systems? - Part 2
- Stakeholder Expectations from a CRM Application
- Oracle PIPs: Redefining Real Time Integration
- Is Predictive Analytics the key to better outcomes and improved customer experience in the stock market?
- CRM @ Personal Touch
- Enterprise Content management integrated with MDM
- BSS in the cloud for MVNOs
- CRM Strategy - Business vs. Technology
- MDM Products – Are they becoming too big to consume?
- Marketing without measuring Marketing ROI is casualty
- Back to CRM Basics: Why Social Media-CRM can wait!
- Building a Loyal Customer Base
- Platform MDM or MDM in a box?
- Pharmacovigilance - Opportunity to Differentiate
- Social Media, minus the Mania
- Underutilized Multichannel Capabilities In Contact Centers
- Social CRM – is it that straightforward?
- "Zappos and the way to ride the Social Marketing wave"
- Effective Trade Promotion Management in the “Post- Lehman” Economy
- Data management policy to embrace SCRM
- Social Media- a driving force behind product support and innovation
- Social Media – Feedback is essential and an important ingredient of SCRM. Use it to benefit
- Simplicity in CRM - The Way Ahead?
- Bill and Sell
- Why do companies implement CRM and other such questions – Part II
- Is Customer Experience a lone ranger?
- Social CRM –Measure it, harness the benefits in tandem – A Balanced Scorecard Interpretation
- Customize, Configure or Out of the box. What’s the impact for solution delivery?
- Making the customer experience
- Who is in charge of customer relationships? Not companies, it is customers!
- MDM - Can it evolve to stay?
- Customer Surveys – The Magic Bullet in Customer Loyalty Management?
- Increasingly available customer generated qualitative data in the cloud and implications for Market Research
- The Lost Customer Relationships in the Indian Retail Industry
- Hosted CRM - A game changer for your call center ops
- Value of BPM tool in MDM implementations
- Will the routing of contacts in future be done only by CRM?
- MDM – Is it here to stay?
- Service Failures
- Why do companies implement CRM and other such questions - Part I
- How Secure is SaaS now?
- Telecommuting -- are today's CRM technologies capable?
- Cloud Computing and Software as a Service Applied?
- B2B and B2C CDI in the Same Package
- Strategic Partner Management - Does PRM deliver?
- Billing – Customer Satisfaction & Telecom Service provider’s gain – A win win scenario
- Factors driving selection of the CRM Application
- Master Data Management hub shoot out
- Mergers and Acquisitions – Typical MDM Challenges
- The Ultimate Customer Master: A ripening opportunity
- Twitter’s Potential as a CRM Tool
- Master Data Management and BPM toolset - a strategic fitment?
- Win win for Customers and Service Providers
- CRM in Governance
- Facing Re-Implementation vs. Upgrade dilemma for your CRM systems?
- MDM vs. SOA…What takes priority in Mergers and Acquisitions?
- Myths of Contact Center (CC) Benchmarking
- Service Bureau based outsourcing – A win win approach for Indian Telecom service providers
- Implementing CRM without ERP in Manufacturing Industry
- Social CRM: The place where everyone wants to be
- Enriching the MDM Repository
- What are customers are really looking for from Communication Service Providers (CSPs)?
- People Change Management – A prerequisite to successful CRM Implementation
- Meta Data management the less talked about cousin of Master Data Management?
- White labeling products - Solutions to some common challenges
- RoI in CRM Projects
- How is Intelligence CRM (ICRM) different from Analytical CRM (ACRM)?
- Mobile Applications on Laptop or Handheld; And The Winner is….
- ‘Anyone’ Relationship Management
- Customer Relationship Management, with a human touch...and not just technology
- How ICRM can aid in decision support for enhancing customer relationships
- Federated MDM Data Domains - A Perspective
- Fringe benefits of CRM
- Notes from HP Software Universe 2009, Las Vegas: Day 4
- Notes from HP Software Universe 2009, Las Vegas: Day 3, Sessions, product launches are the theme of the day
- Notes from HP Software Universe 2009, Las Vegas: Day 2, Buzz around testing automation
- Notes from HP Software Universe 2009, Las Vegas: Day 1 – Best solution award for Infosys’ Siebel BPT solution
- An abused tool called IVR
- Where Is SaaS Heading?
- Business Process Testing – Next Generation Solution for Siebel Automation Testing
- Identity resolution – Strategic goals for an MDM implementation
- Convergence: The Customer Perspective
- Are you able to measure your Marketing department’s effectiveness?
- Where is CRM on the Cloud?
- Business Process Testing - The future of package testing ?
- Empowering the Next Generation Call Agent
- Has your SaaS TCO changed?
- Customer Master Data : Plan or Perish
- Social Networks in Business and Commerce - Is it Unprecedented?
- Cloud Computing Part 2: How is Cloud Computing different from SaaS?
- Investing in Customers, during Recession
- Open Source CRM - An Alternative to Hosted Models - Part 3.
- Customer Relationship Management/Enterprise Application Integration/Business Intelligence and Data Warehousing (CRM/EAI/BI) products can fulfill MDM Needs - Biggest Myth!!!
- Open Source CRM - An Alternative to Hosted Models - Part 2.
- SAAS – Where is the money, honey?
- The white labeling business and importance of CRM
- Extending transactional data elements in MDM Hub: Desirable or Unnecessary?
- Implementing Royalty Solutions using an Incentive Compensation System
- Make your calls count through intelligent call planning
- Faulty CRM and Anniversary blues
- Open Source CRM - An Alternative to Hosted Models - Part 1.
- Should you really acquire that customer?
- Challenging The 'Customer Experience' Limit
- Do you know what your customers want?
- User adoption - A key yardstick for CRM success
- MDM - The Road Ahead
- Incentive Compensation in the Telecom Vertical
- Retiring legacy applications – Is it an easy decision?
- Software as a Service – Maturity model and a way of Life for Small and Medium Business?
- Investment in CRM – Is it relevant NOW?
- Cloud Computing Part 1 : Are we doing it already?
- Patient relationship management
- Strategies for Vertical CRM Requirements/demands
- ‘Customer Experience’ – is it complicated?
- CRM for Road Warriors - Has the time come?
- Viral Marketing and CRM: A heady combination
- How many incentive compensation plans do you need?
- The Super Bowl, Sports Management and CRM
- How ‘Social’ is your Sales Team?
- Blue Ocean Strategy and Master Data Management?
- CRM and P2P networks - A good combination?
- CRM Dilemma during this recession
- CRM 2.0 - How do we get there?
- An Evolutionary Implementation of Master Data Management
- Surviving the Slowdown and impact on contact centre and CRM
- How can we seamlessly assimilate customer information and accurately assess customer profitability? (Part 1)
- Master Data Management - A Key Strategic Enterprise Trend
