Customer Relationship Management

With more than 12 years of IT experience, Aaman specializes in Master Data Management (MDM).

He will blog on MDM and CDI, specifically in financial services and insurance.

Alex is a program manager for a global sales force automation rollout. He specializes in global rollout, planning and execution. He has managed the delivery for global deployments of Customer Relationship Management (CRM) redesign and integration.

Alex has more than nine years of IT experience. He provides unique insight into CRM programs backed by his sales and marketing background and hands-on experience in implementations across key industries.

Alex will blog on CRM trends, Software-as-a-Service (SaaS) CRM, sales force automation and marketing automation.

Amit currently works in telecom CRM and is involved in pre-sales, consulting and domain training for telecom CRM. He has six years of experience in the IT industry. He has anchored P300 Siebel Telecom certification preparation.

Amit will blog on the latest technology/business trends in telecom, BSS/OSS landscape, the impact of telecom convergence and how it is changing user experience.

Anand is a Customer Relationship Management (CRM) consultant with more than six years of experience. He is an expert in Sales Operations, CRM Consulting and Project Management.

Anand will blog on CRM Strategy, Incentive Compensation Design and Strategy, Sales and Distribution Strategy.

Anshuman leads the Siebel UCM Center of Excellence and anchors the Siebel UCM Competency at Infosys. He led the first large Siebel UCM program offshore. He has more than 10 years of experience in Customer Relationship Management (CRM) and Master Data Management (MDM).

Anshuman will blog on MDM, CRM and Oracle Applications.

Arun has more than 10 years of experience in the IT industry, with extensive experience in SAP solutions. He has worked on end-to-end Customer Relationship Management (CRM) service implementation for a large semiconductor company. Arun will blog on Social CRM, Contact Center and CRM trends.

Badrinath is an account manager, Customer Relationship Management (CRM) in the Enterprise Solutions practice. He leads major, green-field, upgrade and rollout programs across industries at Infosys. He has made significant contributions in the areas of Customer Delight and Program Management.

Badrinath will blog on Customer Experience, CRM Trends, Banking, Financial Services and Insurance CRM, CRM Transformations, Mobility and Flat World CRM.

Diptesh has more than 5 years of IT experience. He implements a mobility-based (Blackberry) service management solution for field service based on Amdocs Customer Relationship Management (CRM) that integrates with the Enterprise Resource Planning (ERP) system of a media equipment manufacturer.

Diptesh is the lead designer for a service management platform for one of the largest telecom transformation projects. He was involved in the initiation of the Microsoft (MS) dynamics practice at Enterprise Solutions (ES) (ERP and MS-CRM) at Infosys.

Diptesh will blog on case management, service management, workflow management, CRM on mobility and telecom CRM.

Duane has more than 20 years of experience in customer operations, business intelligence and real-time Customer Data Integration (CDI). He is an expert in customer-centric data strategies and architecture. Prior to Infosys Consulting, Duane led the open systems Business Intelligence (BI) practice of a consultancy. He has been a frequent speaker at several national and regional marketing conferences including CDI/MDM conferences, DMA conventions, NCDM, and DMDays in New York.

Duane will blog on customer information management, customer intelligence and CDI/MDM

Gurdeep leads the consulting competency development initiative within Enterprise Solutions. She has over 10 years of experience in the IT industry in Customer Relationship Management (CRM) consulting, project management and consulting competency building.

Gurdeep will blog on various aspects of CRM, trends, partner management, marketing and customer service.

Ian leads billing in Europe Middle East and Africa (EMEA). He has more than 23 years of IT experience. He is responsible for establishing Managed Service operations. He will blog on billing, MNVOs and convergence.

Jairaj is a senior consultant at the Master Data Management (MDM) practice in Infosys. He has more than 9 years of experience in leading the delivery of information management solutions (web application and business intelligence applications) for global companies in banking, insurance, high-technology and retail in the U.S., U.K. and Australia.

Jairaj is an expert in MDM service-based offerings in data rationalization and consolidation, skill building through training and developing assets, reusables and templates for MDM. He also has experience in information management consulting, channel partner accreditation/business process re-engineering/business transformation using web application and business intelligence/data warehousing.

Jairaj will blog on MDM and Information Management

Javed has more than six years of IT experience. He has worked on various engagements including greenfield implementation projects for sales and marketing. He has played key roles both onsite and offshore in handling client interactions and managing teams.

Javed will blog on sales, marketing, and campaign management.

Khanchana has more than nine years of IT experience. She has managed requirement analysis and design phases for 13 CRM modules for an end-to-end Oracle e-business suite implementation for a distributor company in the United States.

Khanchana has extensive end-to-end implementation experience in CRM modules spanning sales, marketing, partner management, trade management, field service and teleservice. She has worked with several Fortune 100 clients in North America, Singapore, Europe and Australia.

Khanchana will blog on CRM, Return on Investment, customer service, marketing, partner management, social CRM and solutions.

Khalid works on CRM solutions for the telecom domain. He has more than nine years of IT experience. Currently, he leads the Siebel CRM stream in the Oracle Telco Lab.

Khalid will blog on the latest technology and business trends in telecom, the BSS/OSS landscape and customer loyalty.

Madhukar is a technical consultant specializing in various Customer Relationship Management (CRM) / Master Data Management (MDM) packages. He has more than 10 years of IT experience. He has led CRM package implementation and built a complex integration with a back-office application. He has also managed an MDM implementation for a major North American bank.

Madhukar will blog on CRM and MDM.

Naveen has more than eight years of experience in sales, customer service and marketing. He has been involved in multiple Customer Relationship Management (CRM) implementations spanning customer modeling, sales, marketing, service and order management.

Naveen will blog on Customer Data Management, sales and marketing, incentive compensation, Order Management and service.

Prabir works in Mergers and Acquisitions projects for customer data domain integration. He has more than eight years of IT experience. He is involved in interface migration into one combined Master Data Management (MDM) solution. He is an IBM-trained WCC consultant and a Weblogic-Certified Developer. He has led efforts and designed solutions for multiple proposals.

Prabir will blog on Customer Relationship Management (CRM) including MDM and share knowledge on client relationship and account management.

Pradeep specializes in Business Intelligence (BI) and works as a test consultant in a leading internet services company He has more than five years of IT experience. He has implemented a fast, flexible, comprehensive and an analytical call planning solution enabling the Customer to increase profitability through intelligent targeting.

Pradeep will blog on Cloud Computing, call planning solution and Oracle Business Intelligence Enterprise Edition Plus (OBIEE).

Raja Sekhar has around eleven years of experience in Telecom IT. He is an expert in the architecture and design of Telecom Business Support Systems (BSS) like Customer Relationship Management (CRM) and billing.

Raja Sekhar is the architect and designer for a major Telco in Australia and Infosys's Telco laboratory involving the Oracle Communications Suite and AIA. He is an active member in the International Industrial Tele-Management Forum activities and is a key person in Infosys's catalyst project at the TM Forum World Conferences.

Raja Sekhar will blog on Social CRM, Oracle Communications Suite (Siebel vs. PeopleSoft vs. Fusion vs. AIA) and Managed Services specifically in the telecom industry.

Ranjit has extensive experience in technology consulting, package evaluation and implementation for clients in Telecom (Communication Service Providers) and retail finance in the Business Support System (BSS) practice.

Rajan manages the pre-sales and solutions for the BSS telecommunication company. He has extensive experience in sales and marketing, fulfillment, Customer Management, assurance and analytics. His strength lies in understanding industry trends and providing holistic solutions to clients within the industry standard framework.

Ramkumar is a part of the Design Competency and Delivery Excellence (DeCoDE) team within the Oracle-Customer Relationship Management (CRM) practice. The team supports key Siebel CRM projects in reviewing the technical design and large proposals in solution blueprinting, architecture recommendations and estimates review.

Ramkumar has more than ten years of IT experience. He has led a remediation exercise for one of the largest telco giants in Australia to de-customize their Siebel CRM Application.

Ramkumar will blog on SOA, telecom CRM and Enterprise Architecture (EA).

Ravi has more than 12 years of IT experience. He manages Enterprise Management Applications. He is also a certified internal quality auditor. He has developed customized Customer Relationship Management (CRM) applications and worked on several consulting assignments. He has published thought papers and filed for a patent.

Ravi will blog on trends in CRM.

Rishi has more than 10 years of experience in customer operations and relationship management. He has been managing large complex CRM business transformation programs for Infosys clients. He is a certified SAP CRM professional with expertise in process modeling, gap analysis, design and configuration of sales and marketing processes.

Rituparn has more than 11 years of IT experience. He has expertise in product management. He has also been a part of strategy consulting assignments for various company programs across industries. He has contributed to customer-centric themes and workforce optimization.

He will blog on social media, Web 2.0, customer experience and customer relationship management and customer care trends.

Sandeep is an expert in J2EE technologies. He has more than 11 years of experience. He is an expert in Service-Oriented Architecture (SOA) and Master Data Management (MDM) implementation, specifically in consolidating multiple Customer systems into a single system providing a 360o view of the Customer.

Sandeep has been acclaimed for his work by the companies that he has developed solutions for. He is a Certified Software Quality Analyst (CSQA) software engineer.

Sandeep will blog on Customer Relationship Management (CRM) and Master Data Management.

Sekhar is a specialist in Customer Relationship Management (CRM) implementations involving technologies such as Siebel, SAP CRM and Master Data Management (MDM) implementations involving IBM technologies. He has varied experience in high-technology, manufacturing, agriculture and financial services.

Sekhar has performed multiple roles in implementing Siebel CRM solutions for a wide range of companies in sales, service and marketing. He has led a major MDM implementation program at a leading bank in the U.S.

Sekhar will blog on CRM in Financial Services Insurance (FSI), CRM and MDM.

Sheetal has more than seven years of IT experience. Currently, she is working on a project for a major U.S. - based telecom company. She has vast experience in customer care and enterprise management.

Sheetal will blog on CRM and customer experience.

Shreedeep has more than eight years of Customer Relationship Management (CRM) experience in sales, marketing and Customer support. He is the marketing anchor and was earlier the design team lead for crucial CRM components of large companies. He has also created the CRM course material for a B-School summit.

Shreedeep will blog on CRM 2.0, success factors of CRM implementations and CRM trend

Sripathy manages the billing aspect of Oracle Communications Billing and Revenue Management at the Oracle Telco Lab. He has more than12 years of IT experience. He participates in client demonstrations of the Oracle suite of communication products. He is also involved in presales activities.

Sripathy will blog on telecom, Business Support System (BSS), Operations Support System (OSS) and consulting.

Daniel has specialized in Oracle CRM projects in service/sales/support functional areas, mainly in the manufacturing industry.

Daniel has more than five years of IT experience. He has successfully managed a 34-module Oracle 11i implementation and a pilot CRM initiative. As a Customer Relationship Manager, he has initiated business process improvements and handled post-Enterprise Resource Planning (ERP) and CRM implementation activities.

Daniel will blog on new CRM applications (on-demand applications), CRM trends and Customer loyalty.

Subrat has more than 11 years of IT experience. He has extensive implementation experience at leading global organizations on various Customer Relationship Management (CRM) systems involving CRM packages such as Siebel and Amdocs CRM. He has been associated with all stages in the CRM implementation, from package assessment, implementation, upgrade to product support.

Subrat has received several awards for his delivery Management and client engagement skills, including two awards from a leading telecommunication company in the U.K. for his outstanding contribution.

Subrat will blog on CRM trends and Operations Support System (OSS)/Business Support System (BSS).

Sushil is a Call Center/Contact Center (CC) / Computer Telephony Integration (CTI) specialist with more than 14 years of IT experience. He manages and delivers end-to-end solutions in the integration of various CC products with different Customer Relationship Management (CRM) packages. He specializes in package evaluation and implementation of various CRM-CTI engagements, CTI/CC solutions, CC technology consulting and CC business consulting.

Sushil will blog on collaborative CRM, trends in CRM across various industries and CTI.

Suhas has more than 14 years of IT experience. He is involved in the Oracle Telco Lab and Total Customer Relationship Management (TCRM) competency building. He has trained and consulted several European clients. He has developed the TCRM Order Management Solution for telecom services.

Suhas will blog on telecom business processes, CRM and Order Management.

Suhas has more than 10 years of experience in delivering innovative solutions to customers. He has implemented automation solutions to reduce manual intervention and enhance productivity.

Suhas will blog on customer relations, quality and cost considerations.

Unnikrishnan (Unni) has more than eight years of experience and has led multiple Customer Relationship Management (CRM) engagements across sectors. He has also headed the Oracle Telco Lab initiative at Infosys.

Unni’s area of interests include CRM trends, new ideas and challenges in the market, transformational and assessment-related aspects of CRM, CRM specific to the telecom sector and Oracle products.

Vamsi has more than five years of IT experience. He has extensive experience in process consulting, package evaluation and Customer Relationship Management (CRM) implementation for telecom and Fast Moving Consumer Goods (FMCG) clients. He has extensive experience in sales and marketing, churn Management and Customer experience Management. He has successfully implemented a Siebel CRM project for a telecom giant. Currently, he is managing a CRM project for a leading telecom company.

Vamsi will blog on Intelligence Customer Relationship Management (ICRM), Partner Relationship Management (PRM), marketing and churn Management.

Venkataraman (Venkat) specializes and works in functional Customer Relationship Management (CRM) and Master Data Management (MDM) solutions and implementations. He has more than eight years of IT experience. He has led a 15-member team for the CRM and Business Process Management (BPM) implementation for a global financial services company. He has been involved in several training and organizational activities, besides pre-sales activities.

Venkat’s area of interest includes consulting, cloud computing and technology. He will blog on CRM, MDM and cloud computing.

Vikas has more than six years of IT experience. He has worked on several end-to-end Siebel engagements. He has managed the rapid deployment of a sales force automation tool for a large logistics company, and the creation of a supplier data hub at a leading aerospace company.

Vikas will blog on Master Data Management (MDM), Software-as-a-Service (SaaS) and Cloud Computing.

Vijey has more than 11 years of technology and process consulting experience with leading pharma companies, banks, and government departments across Australia and North America. Currently, he is responsible for the Oracle pre-sales activities within the enterprise solutions unit.

Vijey will blog on emerging CRM trends and industry solutions that use CRM for competitive advantage, CRM strategy, CRM capabilities – campaign management, SFA etc.

Vishal is an onsite lead consultant for a Sales Force Automation (SFA) consolidation project. He is a SAP-certified SAP-Customer Relationship Management (CRM) marketing consultant specializing in sales and marketing modules of SAP CRM.

Vishal has more than eight years of IT experience. He has managed an offshore project for an electronic design major and has got it assessed at SEI-CMM Level 5. He is a Certified Software Quality Analyst (CSQA). He is an ESTEEM MVP award winner – 2008 and has received the ESA special recognition award in 2008.

Vishal will blog on CRM business processes, SAP CRM consulting areas, sales force automation best practices and package consolidation or transition-specific best practices.

Vivek has more than 10 years of IT experience. He leads pre-sales, solutions, alliance and marketing (billing). He has been involved in the creation of the managed services solution and developing alliances.

He will blog on billing, Business Support System / Operations Support System (BSS/OSS); real-time charging solutions; retail, wholesale and enterprise telecom business, emerging trends in BSS/OSS and markets in India and Europe Middle East and Africa (EMEA).