Amit has over four years of industry experience. He has worked on various phases of projects including requirement analysis, configuration management, data model, issue resolution and migration from one salesforce instance to another.
He will blog on Salesforce.com and Cloud Computing CRM.
Anand is a Customer Relationship Management (CRM) consultant with more than six years of experience. He is an expert in Sales Operations, CRM Consulting and Project Management.
Anand will blog on CRM Strategy, Incentive Compensation Design and Strategy, Sales and Distribution Strategy.
Anshul has been with Infosys for two-and-half years, contributing extensively in the capacity of a consultant functional designer. She is currently the lead designer of a project for a telecom client. She has worked on different Line of Business (LOB) projects.
Anshul will blog on the latest trends in Customer Relationship Management (CRM), issues concerning customer satisfaction and how technology can be used to enhance customer experience.
Ankur has over six years of experience in the IT industry. Currently he works as a Techno-Functional Analyst, with expertise in Customer Relationship Management (CRM) and Master Data Management (MDM).
Ankur will blog on CRM trends and MDM.
Anitha has over nine years of experience in Customer Relationship Management (CRM) and Master Data Management (MDM). She has played multiple roles in Test Management, Siebel CRM and Master Data Management implementations. In addition, Anitha has also been a part of various assessment studies in Siebel CRM.
Anitha will blog on Master Data Management (MDM) and MDM Testing.
Diptesh has over eight years of experience in Consulting, Solution Sales and Program Management. He has worked in various functional areas such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Master Data Management (MDM). Diptesh has executed various strategic engagements across MDM, CRM, Order Management, Workflow Management, Telecom Billing, Telco Mediation, Service Assurance, and Inventory/ Logistics business processes. His experience spans across diverse industry verticals such as Telecom, Manufacturing and Retail.
Diptesh will blog on Service Management, CRM and MDM.
Dinesh has over seven years of industry experience. He is currently serving as a CRM consultant in Salesforce automation with Infosys. He has been involved in various CRM projects and has also streamlined CRM processes for different companies.
He will blog on CRM – Salesforce, Social CRM, CRM strategies for developing countries and CRM Analytics.
Gagan has over four years of industry experience. He has been serving as a Senior Associate Consultant with Infosys for seven months. He has successfully managed configuration needs and offshore project management activities for Salesforce.com.
He will blog on Salesforce.com, CRM industry landscape, CRMs role in an organization’s strategy and integration challenges, Enterprise Applications, and Cloud.
Gautam has seven years of industry experience. He is currently a Data Quality Consultant for Master Data Management (MDM) & Siebel tracks, and MDM functional consultant onsite for a major finance company.
Gautam is a core team member at Infosys Life Sciences Lab and with the Infosys Healthcare Collaboration & Integration Suite.
Gautam will blog on MDM and Data Quality.
Jairaj is a senior consultant at the Master Data Management (MDM) practice in Infosys. He has more than 9 years of experience in leading the delivery of information management solutions (web application and business intelligence applications) for global companies in banking, insurance, high-technology and retail in the U.S., U.K. and Australia.
Jairaj is an expert in MDM service-based offerings in data rationalization and consolidation, skill building through training and developing assets, reusables and templates for MDM. He also has experience in information management consulting, channel partner accreditation/business process re-engineering/business transformation using web application and business intelligence/data warehousing.
Jairaj will blog on MDM and Information Management.
Jakki Geiger is the Director of MDM Marketing at Informatica. As a marketing executive, her three strategic imperatives are generating demand, launching business solutions, and enabling the sales team. Over the course of her 12 year career spearheading marketing for companies of all sizes— from 10 employees to 50,000 employees— she has experienced the pains of not having a single version of the truth on which to operate efficiently. Jakki has also experienced the high level of discomfort associated with not having complete confidence in the metrics used to make decisions on how to invest marketing dollars most effectively. Of course, this was before joining Informatica. She joined Informatica from Siperian, where she worked before the acquisition.
Jakki graduated magna cum laude with an M.A. in integrated marketing communications from Emerson College in Boston and earned a B.A. with honors in Psychology from McGill University in Montreal, Canada.
Karthik has around five years of experience in the IT industry. He has worked on Amdocs Customer Relationship Management (CRM) implementations for large telecom companies in Europe. Karthik is currently working on an In-life team project for a telecom company in the U.K.
Karthik will blog on CRM trends, marketing and telecom.
Khanchana has more than nine years of IT experience. She has managed requirement analysis and design phases for 13 CRM modules for an end-to-end Oracle e-business suite implementation for a distributor company in the United States.
Khanchana has extensive end-to-end implementation experience in CRM modules spanning sales, marketing, partner management, trade management, field service and teleservice. She has worked with several Fortune 100 clients in North America, Singapore, Europe and Australia.
Khanchana will blog on CRM, Return on Investment, customer service, marketing, partner management, social CRM and solutions.
Lalit has over six years of experience in Customer Relationship Management (CRM). Currently as a Technology Lead at Infosys, he specializes in Siebel EIM and Data Migration.
Lalit will blog on Customer Relationship Management and Master Data Management.
Lukik has 7 years of experience. He currently works as a CRM Consultant specializing in Campaign Management, EMM & MRM applications.
He has played key roles in product evaluation exercises, EMM implementations for UK retailer, and conceptualized mobile marketing initiative in US.
Laukik will blog on trends in campaign management space, product evaluation strategies, and changes in technology and how they impact business.
Mahadevan has 13 years of industry experience and specializes in CRM & MDM. He has led solution architecture and delivery management to merge three Clarify CRM instances into a single instance for a US industrial major; led and delivered a complex Clarify CRM upgrade project for a European telecom major; program managed end-to-end delivery of Service Assurance Platform on Amdocs CRM for a leading European telecom firm supporting a 30 million customer base.
Mahadevan will blog on Operational CRM, Analytical CRM, Mobile CRM, Master Data Management, and Trends in CRM.
Nishith is a process and domain consulting expert, focusing on new go-to-market CRM solutions. He has over two years of experience in the IT industry.
He has developed custom-built CRM applications for a leading telecommunications provider, centered on customer retention and campaign management.
Nishith will blog on customer retention, social CRM and campaign management.
Nitin has over seven years of experience in the IT industry. He currently leads Complex Orders rolling over to Contracts part of an enhancement program that is being carried out for a global leader in office supplies and equipments. He specializes in optimizing and standardizing business processes and has strong knowledge of CRM modules spanning sales, marketing, contact center, and field service. He has extensive experience in technology consulting, package evaluation and implementations for clients in the telecom and manufacturing domains.
Nitin holds certification in Siebel Order Management from Oracle University and is an Infosys certified Process Trainer for Siebel Marketing. He is a Subject Matter Expert (SME) for Siebel Marketing and Pricing modules.
Nitin will blog on CRM Strategy, Marketing Channels and Dynamic Pricing.
Prabir works in Mergers and Acquisitions projects for customer data domain integration. He has more than eight years of IT experience. He is involved in interface migration into one combined Master Data Management (MDM) solution. He is an IBM-trained WCC consultant and a Weblogic-Certified Developer. He has led efforts and designed solutions for multiple proposals.
Prabir will blog on Customer Relationship Management (CRM) including MDM and share knowledge on client relationship and account management.
Rajesh has close to nine years of experience in Siebel projects space. Currently he works as a Technical Lead, and has expertise in multiple green field Customer Relationship Management (CRM) implementations, spanning different domains such as financial services, manufacturing, etc.
Rajesh will blog on CRM, Project Management, Master Data Management, and Siebel.
Ranjit has extensive experience in technology consulting, package evaluation and implementation for clients in Telecom (Communication Service Providers) and retail finance in the Business Support System (BSS) practice.
Rajan manages the pre-sales and solutions for the BSS telecommunication company. He has extensive experience in sales and marketing, fulfillment, Customer Management, assurance and analytics. His strength lies in understanding industry trends and providing holistic solutions to clients within the industry standard framework.
Ravi has more than 12 years of IT experience. He manages Enterprise Management Applications. He is also a certified internal quality auditor. He has developed customized Customer Relationship Management (CRM) applications and worked on several consulting assignments. He has published thought papers and filed for a patent.
Ravi will blog on trends in CRM.
Rituparn has more than 11 years of IT experience. He has expertise in product management. He has also been a part of strategy consulting assignments for various company programs across industries. He has contributed to customer-centric themes and workforce optimization.
He will blog on social media, Web 2.0, customer experience and customer relationship management and customer care trends.
Saptarshi has over four years of industry experience. He has served as a CRM consultant with Infosys for over a year. He was involved in a Custom Territory Management implementation and an offshore proposal comprising teams including CSI and IC. He has also published Body of Knowledge (BoKs).
He will blog on strategy, evolution and opportunities in CRM and the Cloud space.
Shyam has over four years of industry experience. He has been with Infosys for six months.
He will blog on trends in Cloud Computing from a Salesforce.com perspective, Salesforce applications in advanced technology areas and marketing.
Shanmugam has 18 years of experience in the IT industry. He is currently involved in Solutions and Competency Building initiatives and offering Subject Matter Expert (SME) support on Telecom in the Oracle Group.
He has managed competency building in ES Academy and set up the Contact Center and Computer Telephony Integration (CTI) Track in the CRM practice. He was also a part of the core team that built the Total CRM Consulting Framework.
Shanmugam will blog on Telecom Domain, CRM, Contact Center, CTI, Mobility Solutions, and Customer Service.
Sridhar has over five years of experience in the IT industry. Currently, as a Business Analyst, he specializes in manufacturing and automotive verticals. He has received numerous accolades from clients, for his Customer Relationship Management (CRM) implementation projects.
Sridhar will blog on CRM in Automotive, Hi-Tech Manufacturing and Telecom.
Sean has more than 15 years of consulting experience in CRM (Customer Relationship Management). He specializes in customer relationship and customer engagement. He also has expertise in executing business transformational customer centric strategies, for global enterprises.
In addition, Sean has worked in various strategic, IT and program leadership roles, and as North America Social CRM Go-To-Market (GTM) Lead in Infosys’ CRM practice.
Sean will blog on Customer Centric Strategy, Design and Execution, Social CRM, Operating Model and Business Architecture, Oracle-Siebel, Off Premise/ On Premise/ Hybrid Enterprise Deployment CRM Architectures, Sales, Service and Marketing Multi-Organization Synchronization, Multi-Channel Synchronization, IT Governance, and Global Delivery Engagements.
Shyamalee has over nine years of experience in the IT industry. She is responsible for the end-to-end implementation of CRM modules in sales, marketing, service, and analytics. Shyamalee successfully managed a transformational CRM program for a global parcel express and logistics provider. She is currently anchoring a CRM solution initiative under the “innovation” umbrella.
Shyamalee will blog on CRM, specifically Service and Mobility solutions.
Shreedeep has over eleven years of experience in packaged applications consulting, implementation, presales, and marketing. He has worked on Siebel and Clarify extensively, and has created Customer Relationship Management (CRM) course materials for a B-School summit.
Shreedeep will blog on the success factors of CRM Implementations and CRM Trends.
Srinath has seven years of IT experience. He currently works as a Social CRM Solutions Consultant. Srinath specializes in Customer Relationship Management (CRM) solution conceptualization, design and project management. He also has extensive experience in Siebel CRM.
Srinath has played a key role in providing CRM Solution Consulting and Project Management for Fortune 500 clients in the Telecom and Manufacturing domains.
He will blog on CRM and Social CRM.
Daniel has specialized in Oracle CRM projects in service/sales/support functional areas, mainly in the manufacturing industry.
Daniel has more than five years of IT experience. He has successfully managed a 34-module Oracle 11i implementation and a pilot CRM initiative. As a Customer Relationship Manager, he has initiated business process improvements and handled post-Enterprise Resource Planning (ERP) and CRM implementation activities.
Daniel will blog on new CRM applications (on-demand applications), CRM trends and Customer loyalty.
Sumeet has 12 years of experience in the IT industry. He specializes in managing enterprise CRM implementation programs, CRM strategy consulting and client relationship management.
Sumeet is currently working as Program Manager Operational Customer Relationship Management (CRM) for a global bank, managing a multimillion dollar portfolio for ADM work on Siebel and OBIEE. He has successfully managed complex CRM programs for a global bank in Netherlands, and for a leading automotive major in the U.K.
Sumeet will blog on CRM Strategy and CRM Implementation.
Suhas has more than 14 years of IT experience. He is involved in the Oracle Telco Lab and Total Customer Relationship Management (TCRM) competency building. He has trained and consulted several European clients. He has developed the TCRM Order Management Solution for telecom services.
Suhas will blog on telecom business processes, CRM and Order Management.
Vinod has over 12 years of experience in the IT industry. He is currently involved in pre-sales, and anchors the Chordiant Centre of Excellence (COE) within the Enterprise Solutions unit. He has managed offshore delivery of Application Development and Maintenance (ADM) projects for major North American banks and achieved high customer satisfaction. He has also been active in initiatives for competency development.
Vinod will blog on CRM Marketing, Campaign Management, Customer Experience Management, Customer Decisioning, and Predictive Analytics.
Vishal is an onsite lead consultant for a Sales Force Automation (SFA) consolidation project. He is a SAP-certified SAP-Customer Relationship Management (CRM) marketing consultant specializing in sales and marketing modules of SAP CRM.
Vishal has more than eight years of IT experience. He has managed an offshore project for an electronic design major and has got it assessed at SEI-CMM Level 5. He is a Certified Software Quality Analyst (CSQA). He is an ESTEEM MVP award winner – 2008 and has received the ESA special recognition award in 2008.
Vishal will blog on CRM business processes, SAP CRM consulting areas, sales force automation best practices and package consolidation or transition-specific best practices.
