Customer Relationship Management

Customizability and Simplicity would be the distinguishing characteristics of smart-phone CRM applications.

“Hi,  I’ll take the iPhone”
“ Sir, Why don’t you try our other smart-phones models like…”
“ I’ll take the iPhone”
“..we have a special offers with monthly bill discounts, for these other models…”
“I’ll take the iPhone”
“ …Sir, we have received numerous service complaints with the iPhone and ..”
“I’ll take the iPhone”

Continue reading "Smartphones: The Need for ‘Smarter’ CRM" »

Posted by Sinoi Daniel Mathai ( Daniel ) at 12:07 PM | Permalink | Comments (1) | TrackBacks (0)

Confinement has always been meted with a rebellion to move out free. The desire to be your own boss, to plan your own schedule or to work on your own terms has always been inherent in every living species (I did not want to state and confine these desires only for humans).

Continue reading "Mobile Applications on Laptop or Handheld; And The Winner is…." »

Posted by Vishal Mani at 07:47 AM | Permalink | Comments (3) | TrackBacks (0)

I was browsing our internal Blog community and came across some interesting points penned down by Khanchana on the relevance of CRM investments in the current economic scenario. Here are some interesting excerpts to take away from her blog.

Continue reading "Investment in CRM – Is it relevant NOW?" »

Posted by Haresh Parmar at 05:50 AM | Permalink | Comments (5) | TrackBacks (0)

Join us as we discuss the evolution of the cloud and try to understand how the clouds might transcend horizons and come offshore.

Continue reading "Cloud Computing Part 1 : Are we doing it already?" »

Posted by Haresh Parmar at 06:50 AM | Permalink | Comments (4) | TrackBacks (0)

During the past decade, the usage of cell phones has taken an interesting turn. From the fashionable statement of the rich and famous, it has become a necessity for communication for common man, engine for economic growth, tool of productivity and a necessary medium for the ever-shrinking world. The past decade saw the amalgamation of two most important revolutions of the business world - Email and Cell Phones - creating a very potent mix for productivity. 

Continue reading "CRM for Road Warriors - Has the time come?" »

Posted by Diptesh Singh at 09:03 PM | Permalink | Comments (1) | TrackBacks (0)