by Shyamalee Pramod Samvatsar
In this era of product commoditization and soaring customer expectations, manufacturing companies are transforming their business model to reduce their dependence on product revenues and cash in on the demand for Services. Based on my experience and reading, I have noted the following trends in customer service:
I was browsing our internal Blog community and came across some interesting points penned down by Khanchana on the relevance of CRM investments in the current economic scenario. Here are some interesting excerpts to take away from her blog.
Continue reading "Investment in CRM – Is it relevant NOW?" »
Join us as we discuss the evolution of the cloud and try to understand how the clouds might transcend horizons and come offshore.
Continue reading "Cloud Computing Part 1 : Are we doing it already?" »
