An online forum for thought leaders to discuss the challenges and opportunities impacting the changing world of banking.

May 29, 2013

Sure Prevention is Better than Cure

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Ill-gotten money often gets circulated in ways that obscure its true source. The effort that goes into ensuring this is referred to as "money laundering." There are measures in place that aim to prevent such spurious activities, risk-based anti-money laundering software being one of them. However, its efficacy and that of other internal bank processes and regulations in preventing frauds is worth scrutinizing. 

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May 22, 2013

CRM Soars to the Cloud

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Globalization brought in its wake the dictum "customer is king." A couple of decades, slowdowns and recessions later, companies still subscribe to this decree. So much so, that it has spawned an entire business - Customer Relationship Management (CRM) - in a bid to engage this all-important asset, the customer.

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April 26, 2013

Future of Banking - "App" Banking

Circa 2000 A.D. A guarded enthusiasm greets the new gadget which goes by the name of "cellular" phone. A pocket-sized wonder which promises to take communication to an altogether new level. Mankind treats it with skepticism - paying money to "receive" calls is not such an attractive proposition, after all.

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April 25, 2013

Future-proof Banking Solutions

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Industry requirements often outpace technology solutions and there is a continuing need to plug this gap. This is especially true of the banking sector. Software companies have to be somewhat intuitive in terms of product design and development, in order to cater to the emerging trends and to stay in line with market dynamics.

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April 23, 2013

Determining the expiry date for a Bank's Core Banking System

As informed consumers, we never fail to check the expiry date of medicine, or the use by date of edible items. Also, we fret about organic and inorganic consumer goods lying idle, wasting away, consuming space or creating an environmental hazard through decomposition.

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April 22, 2013

"Bankalytics" - Banks and Analytics

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In today's competitive landscape, banks strive to increase their market share by coming up with creative and innovative ways to acquire and engage their customers. Unlike banking of yore, present day banks are nimble and look for different ways to understand customer needs based on their actual behaviour and then offer relevant products and services.

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April 17, 2013

Internet today, mobile tomorrow

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The recent Finextra article, "Consumers remain resistant to digital banking aspirations" resonated well with what I think about social media, mobile banking, Internet banking and branch banking. But I will not dwell on that; I will instead concentrate on what the research and the article say about mobile banking.

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April 4, 2013

A Core Solution to Banking Fraud

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"Where there is a will, I want to be in it." This popular Paraprosdokian is a lighthearted take on the irresistible lure to make a fast buck. Fraud, on the other hand, is a serious matter.In 2011-12 alone, Indian banks reported 5,569 cases of fraud, involving a staggering Rs. 4,448 crores.

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March 29, 2013

Safe Deposit Lockers - Are spruced up rules the answer?

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Both Public and Private Sector Banks have offered Safe Deposit Lockers (SDL) as a service since long, usually to privileged customers. The locker - useful for storing valuables like gold ornaments or important papers - can be operated by the customer as and when required using the keys provided by the bank.

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March 22, 2013

It's a banking channel...No, I think it's another device!

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The banker's definition of a 'channel' is notably different from that of the vendor community in general, and this is reflected in the kind of solutions existing today, which claim to solve the multi-channel puzzle.

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