“This is a hold up! I haven't got all day. Please keep the line moving!"
Not surprising, considering most banks have built islands of automation, and the operational complexities and redundancy that surrounds it is bound to diminish their ability to respond to customers. It doesn’t take a genius to see that banks must connect processes and information in ways that allow them to flexibly react to the dynamics of customers and competitors. What this really means is that a bank’s agility would be significantly improved when it leverages an integrated banking platform.
Think of it as having a direct pipeline for feeds into the bank about all the customer insights and changes happening out there…then an engine to funnel it all for analysis and a mechanism to feed all of this, in a meaningful and relevant form, to the entire eco-system of business participants. This then sets the transformation engine in motion that in turn factors all of this input and churns out offerings that the customer is waiting for out there!
And best of all building this integrated setup need not be a risky undertaking. If fused in a phased manner with the help of a trusted transformation partner, it can offer banks what the best-of-breed solution never has – ease of use, happier customers, lowered costs, increasing profits – all born from the new-found agility.
And yes! It can keep the line moving…let’em security guys deal with the thug!
