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A walk down the mall…and a lesson in banking!

The popular clothes retail chain, at my favourite mall wore a sign some weeks ago that screamed “What if the party is over…you still have the party-wear!!!!” It advertises their new scheme that allows customers to buy ‘essential’ clothing, and earn points they can redeem for the fancier stuff. Perfectly appealing to the recession-hit shopper, who can now enjoy ‘guilt-free’ wardrobe building, even as she apparently shops for essential wear. A great way to get rid of stocks that could go cold, as well! And all this achieved because of the chain’s ability to respond to change, quickly…relevantly.

Now, what would it take for a bank to ‘respond to change’ as nimbly and profitably? Undoubtedly, they’d need to have a ready connect to the source of the change-triggers. Then, there’s the need for a mechanism to outline the implication of these changes for the bank, in terms of ‘actionables’. This intelligence must be fed consistently across the business ecosystem. At the heart of this system must lie a robust core ready to respond to this intelligence born of change, in ways that can help the bank not just survive but thrive in the changed scenario. This would get the inception of the ’agile bank’ started.

I firmly believe, an integrated and consolidated technology engine is what it’ll take to drive this nimble organization - promising happier customers, lowered costs, increasing profits – all created from the bank’s renewed ability to respond to change meaningfully, and faster.

And like the retailer claimed…we may still have something to smile about…though the party has supposedly cooled off.

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