December 31, 2015

Dealing with the Risk of Disintermediation

Posted by Amit Dua (View Profile | View All Posts) at 12:54 PM

Mobility has transformed the underlying calculus of banking. As a generation grows up accustomed to ubiquitous access to yesteryear's supercomputer on their person, mobility becomes more than a channel; it becomes the focal point around which a majority of customers construct their expectations of banking.

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December 8, 2015

Partnerships are the Future of Banking

Posted by Amit Dua (View Profile | View All Posts) at 12:49 PM

Mobility is no longer a concept whose potential can be defined merely by enumerating handsets shipped, connections created, apps launched or data consumed. It is a phenomenon that is estimated to have generated a total economic value of almost US$ 10 trillion last year, which makes it the third largest economy in the world after the U.S. and China. I should also probably mention the 11 million jobs that it was directly responsible for creating around the globe.

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November 25, 2015

Get, Set, Digitize

Posted by Amit Dua (View Profile | View All Posts) at 12:02 PM

The race to future banking glory between banks and credit unions has the makings of a David versus Goliath contest. And the reason the credit unions are in with a chance is that the (American, but globally representative) millennials have leveled the playing field by proclaiming (in the Millennial Disruption Index study) among other things that one bank is pretty much like the other, that Google, Apple and Amazon are likely to come up with more exciting financial offerings than banks, and that they don't really care about big banking brands.

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June 29, 2015

Disruptors at the gate

Posted by Amit Dua (View Profile | View All Posts) at 10:38 AM

A mere five years ago, FinTech was little more than an awkward abbreviation of financial technology. But today it is the most happening space in financial services that's making incumbents sit up and take notice. With investments in FinTech startups quadrupling between 2013 and 2014, a new breed of competition is using technology as the lever to disrupt the traditional financial services marketplace. As of now, most of the activity is still on the edges of the financial ecosystem. But considering the pace and sophistication of innovation, it is not hard to gauge where this movement is headed over the long term.

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January 10, 2014

Making Social Count

Posted by Amit Dua (View Profile | View All Posts) at 10:14 AM

The banking sector's approach to social media thus far can broadly be described as 'willing but watchful'. That's understandable, considering the compliance risks of committing to a medium where regulatory boundaries are still fuzzy. The reputational backlash to some first-mover efforts also hasn't helped.

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January 8, 2014

From 'Mobile Also' to "Mobile First'

Posted by Amit Dua (View Profile | View All Posts) at 10:04 AM

Mobile hardware sales and shipment statistics are arguments that have now become peripheral to the case for mobile banking. So let's hone the focus a little bit.

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September 12, 2013

Managing costs through enterprise-class components

Posted by Amit Dua (View Profile | View All Posts) at 6:19 AM

In 2011, global banking ROE dropped to 7.6%, significantly below the average cost of equity.  Industry profitability is currently hovering at around 8%, down from the pre-crisis levels of 14-15%. Revenue growth continues to be weak, if not in decline, across most markets. The cost-to-income ratio, on the other hand, seems stuck at an unhealthy level of 60. 

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