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November 10, 2016

By mutual consent: Why partnership is the way forward

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 8:00 AM

What is Brazil's Bradesco Bank doing with a blockchain-based digital wallet from a local startup? Why has UK challenger bank Metro tied up with peer-to-peer (P2P) lending pioneer Zopa? How does one explain India's state-owned Bank of Baroda - the country's second-largest player - partnering with financial technology (fintech) startups, such as FundsTiger and KredX, instead of fighting them?

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October 26, 2016

How Ready Are Indian Banks For Blockchain Adoption?

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 9:06 AM

Blockchain technology underlying the 'Bitcoin' crypto currency has created lot of buzz in the technology landscape compared to any other technology in the past. Perhaps, blockchain is considered to be the biggest disruption post 'internet'.

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August 2, 2016

Benefit with Blockchain

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 10:38 AM

Some of you might have heard of Blockchain. You might have read that it could disrupt and change banking, payments and other financial services forever. Perhaps you are wondering how it might affect you, especially if you are employed in the financial services industry. 

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April 26, 2016

Blockchain - A Strong Link in the Banking Chain

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 11:59 AM

One of the hallmarks of truly digital banking - which is the theme for the Finacle track at Confluence - is the role of the vast banking ecosystem. As a variety of banking and non-banking players collaborate and co-create to offer customers universal banking services, they would need a robust, secure mechanism to facilitate their interactions.

One of that mechanism is very likely, the Blockchain. There is a huge amount of interest in this technology, which has the potential to transform the way the industry works. Investment in Blockchain projects is expected to surpass USD 1 billion next year, and a number of banks are already experimenting with it quite seriously. Barclays, for instance, has a partnership with P2P payments provider Circle, which uses the Blockchain network. Then there's Visa, one of the participants in a USD 30 million investment in Chain, a Blockchain development platform. There are several ways in which Blockchain technology can improve capital market transactions, and a consortium of 42 banks is already working with Fintech firm R3 to examine some of them.

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February 19, 2016

Cybersecurity - A strategic strength for truly digital banks

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 7:59 AM

Cybersecurity threats are the unpleasant consequence of increasing digitization. The more connected the world becomes, the more points of entry there are for cybercriminals. Over the past few years there have been many disconcerting revelations of billions of dollars being skimmed off some of the largest financial institutions in the world. There have also been a series of extremely critical data breaches at some of the most technologically savvy banks.

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January 20, 2016

Bank in an Ecosystem

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 11:39 AM

Creating the world's largest transportation company without owning cars or the world's largest hospitality company without owning a single property - digital technologies have not merely transformed entire industries, they have managed to upturn many established business models and mindsets.

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October 20, 2015

Is the shift to digital creating a new layer of complexity in credit unions?

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 10:21 AM

Complexity - in the form of legacy architectures, system silos and un-orchestrated applications - was one of the biggest challenges that the banking sector had to address en route to a digital future. Now it seems that we might inadvertently be cloning digital versions of some of those very same complications into our digital ecosystems.

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June 9, 2015

Paying to Win

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 10:13 AM

Payments were arguably ground zero for non-native technology-led disruption in the banking industry. Having originated there, the movement has since cascaded over to a range of financial activities to include mobile wallets, information aggregation services, personal financial management tools and crowdsourced lending, to name a few.

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May 28, 2015

Mobility's Shifting Landscape

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 9:40 AM

The digital revolution is beginning to look more and more like a mobile revolution, at least in banking. The maturity of a bank's mobile services portfolio is increasingly becoming the metric that drives customers to choose or switch service providers. And banks are returning the favor by placing mobility right at the top of their innovation priorities.

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May 11, 2015

Banking in the Mobile Economy

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 6:45 AM

Mobility is no longer a concept whose potential can be defined merely by enumerating handsets shipped, connections created, apps launched or data consumed. It is a phenomenon that is estimated to have generated a total economic value of almost US$ 10 trillion last year, which makes it the third largest economy in the world after the U.S. and China. I should also probably mention the 11 million jobs that it was directly responsible for creating around the globe.So, how has the mobile phenomenon changed banking and other financial service verticals?

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May 29, 2014

Banking Complexity - Root Cause

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 8:19 AM

Is complexity the natural byproduct of sophistication? Definitely not, if complexity drives up costs, drags down value and shuts out a potential 20% in profits. But that is exactly what complexity is doing to banking, a sector that ranks 6th on a global complexity index featuring 26 industries.

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January 16, 2014

Modernization without the mayhem

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 10:11 AM

On the one side there is the legacy; a complex patchwork of disparate technologies integrated at random, upgraded incrementally and rooted in an era when product-centric silos were avant-garde. On the other is the new paradigm of banking under unrelenting pressure from customers, regulators and competitors.

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January 14, 2014

Coping with compliance

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 10:10 AM

Banking's systemic complexity is often cited as one of the principal causes of the 2008 financial crisis. But the tidal wave of regulation set off by that event is, ironically, secreting a new layer of complexity on the business. Apart from adding complexity, emerging regulatory norms will considerably inflate the cost of compliance for banks. For instance, US multinational JPMorgan Chase now expects compliance costs to touch US$2 billion in 2014, almost doubling its previous projections.

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January 13, 2014

From big hype to big value

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 10:09 AM

According to a 2013 analyst report, the banking sector ranked second, behind media & communications, in terms of Big Data investments. The report estimated that 34% of banks were already invested, while an additional 24% expected to do so in the near term. 

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January 11, 2014

Accelerating app development with API

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 10:07 AM

For a lot of customers, mobile banking is no longer just a convenient fallback option to check balances and receive account alerts. They are increasingly expecting their banking applications to enable much more than the basics. The versatility of mobile banking services - which is tied to the mobile app - rather than just availability, is becoming a determining factor in customer choice as well as satisfaction. 

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January 9, 2014

OK wearables, disrupt banking.

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 10:02 AM

A recent report from Credit Suisse predicts that wearable technologies could be a USD 3-5 billion market over the next three years, ten times what it is today. As the market for these new technologies explodes, it will set off user expectations for an instantaneous seamless transition of everyday digital activities - banking included - to these new devices. 

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November 29, 2013

Is innovation in your DNA?

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 6:45 AM

The emphasis on innovation has never been more acute; that has been clearly established based on the findings of this year's Efma-Infosys Innovation in Retail Banking study. But the study has also found that the innovation effort in most banks is not supported by a designated central resource or by an organizational framework that brings together employees from across functions and business lines.

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November 26, 2013

The appification of banking

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 5:23 AM

Even as traditional banks concentrate on strengthening their online and mobile channels as a viable alternative to their core brick & mortar proposition, a new breed of direct-only competitors are making their presence felt among retail banking customers. A new study reveals that direct-only is the only category in banking to gain market share amongst customers establishing or shifting their financial loyalties. It is estimated that over the past five years, deposits in this emerging category have grown three times the industry average. 

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November 22, 2013

Shifting the boundaries of innovation

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 5:27 AM

Open innovation, the process of encouraging ideation across all stakeholders to drive enterprise innovation, is gaining traction in a diverse range of business applications - from automotive design to drug discovery. Two banks that are harnessing the power of Open Innovation to drive organization change were featured in the most recent edition of the Efma-Infosys Innovation in Retail Banking study.

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November 19, 2013

Personalize this

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 8:45 AM

Can personalization deliver sustainable competitive advantage for retail banks? It would seem so if one references a study in which up to 70% of global banking customers expressed willingness to even offer up personal data if it could positively influence personalization and service. 

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October 25, 2013

Making innovation a culture

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 8:21 AM

Between risk management, regulation and compliance, innovation in banking is essentially an iterated combination of the possible, the practical and the permissible. But then those are the ground rules. And yet 'Culture' trumped 'Regulation' in a bankers' list of the biggest barriers to innovation  compiled by the Efma-Infosys Innovation in Retail Banking Study 2013.

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October 24, 2013

Making IT innovation-friendly

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 7:18 AM

Current legacy IT systems have emerged as the most significant barrier for innovation, across banks of all sizes, according to the Efma-Infosys Innovation in Retail Banking Study 2013. Well, not all banks; IT systems ranked either 5th or 6th as problem areas at around 20% of large and medium sized banks that participated in the study. Nonetheless, they are still the exceptions - either because they have up-to-date systems or are focused on non-IT dependent innovation - that prove the rule.

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October 23, 2013

When IT inhibits innovation

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 9:49 AM

The 2013 Efma-Infosys study on Innovation in Retail Banking clearly establishes that banks are increasing investments in innovation, drawing up detailed strategies to make those investments work, and defining metrics to determine if outcomes are delivering business value.

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October 22, 2013

Taking innovation mainstream

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 8:27 AM

The intent is definitely there and so are the strategies and investments to realize it. The metrics are in place to assess performance and over three-quarters of the respondents indicate that they are getting better at it. That, in short, is the current status of banking innovation according to the 5th edition of the annual Efma-Infosys Innovation in Retail Banking Study.

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September 16, 2013

Simplify, to give your customers a better experience

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 6:55 AM

If unhappy customers are indeed the greatest source of learning, then the banking sector is sitting on a gold mine. Since 2011, the proportion of customers planning to switch banks has risen from 7% to 12%. Only 37 % are satisfied with their banks' understanding of their needs and preferences and only 44% think that products and services are adapted to their needs. A majority is just not thrilled with their banking experience. 

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September 5, 2013

The cost of complexity

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 11:46 AM

Towards the end of last year, an IT trade body in the UK released a report calling for financial regulators to force banks to overhaul their technology infrastructure. This came on the heels of a massive tech outage at one of the country's largest banks that locked nearly 12 million customers out of their accounts for almost a week. 

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January 2, 2013

From increments to exponents: 13 banking trends for 2013

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 6:48 AM

Even as the banking industry grapples with sweeping changes in policy, regulation and customer expectations, a 'big bang' transformation in strategy or host systems may not be on the cards this year. A peripheral, step-by-step, incremental agenda will be beneficial for banks in 2013. But don't be swayed by the word 'incremental'. Each of the trends in this infographic has the potential to deliver significant business value.

 

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