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July 30, 2013

The human side of the cloud

Posted by Manish Jain (View Profile | View All Posts) at 6:25 AM

People Cloud Employees.jpg

Cloud computing is more than just a technology; it's a model for disruptive business transformation. And like any business transformation endeavor, it has to be supported by some fundamental realignment in organization structures, processes and even culture.

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July 26, 2013

Catering to Customers on the Cloud

Posted by Manish Jain (View Profile | View All Posts) at 8:31 AM

People Cloud Customers.jpg

Capital is expensive, compliance is exacting, competition is intense and customer dynamics have changed - that, in brief, is the 'New Normal' in banking. As the pressure on margins and profitability mounts, banks will have to review and streamline existing operating structures to increase efficiency and productivity. Most importantly, being customer-centric is now more compulsion than choice in the new order of things. 

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