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April 22, 2013

"Bankalytics" - Banks and Analytics

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In today's competitive landscape, banks strive to increase their market share by coming up with creative and innovative ways to acquire and engage their customers. Unlike banking of yore, present day banks are nimble and look for different ways to understand customer needs based on their actual behaviour and then offer relevant products and services.

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March 14, 2013

People and Processes: Banking Twins

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The idea of a world ruled by machines has inspired many a work of science fiction. That's just one manifestation of man's machine fascination. Another - which is both more real and meaningful - is the increasing device dependence of each generation. The advent of computers has further accelerated this process and it is, today, impossible to think of a sector or industry or facet of life untouched by technology. The banking sector, in particular, has been a major benefactor of technological advances. What remains to be seen is whether this trend will make people redundant in this sector.

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February 19, 2013

Small banks. Big opportunity

Banks have traditionally been early adopters of technology to help them optimize costs, increase efficiencies, capitalize on new opportunities and deliver innovation. But in the early stages of technology, small and mid-sized banks are typically priced out, making it an almost exclusive privilege of banking conglomerates.

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January 15, 2013

'DO IT YOURSELF' Banking

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Like most of my peers, I follow the "self-service way" to complete most routine transactions. Whether it's a holiday or a night out at the movies, I do the booking online. No standing in line, no waiting. The same phenomenon is now taking over banking, with an increasing number of customers branching away from branches. While they would like face to face or assisted service to be at hand when needed, the option of self-service is one of their most important demands.

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November 26, 2012

Modern day banking: first thing in the morning, last thing at night

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Groggily, Jovy reaches for his Blackberry as the blinking trackball catches his eye. The screen reads "3 New Messages". It's already eight in the morning and he has to rush. He runs through the messages. The first is from his fiancĂ©e. The other two are from his bank; one regarding his salary credit, the other about a monthly debit towards a recurring deposit. 

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November 20, 2012

Green, the new black

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Since it burst into our collective conscience in the sixties, modern environmentalism has become an increasingly dominant motif in policy parlance. For businesses this translates into the need to make green integral to business strategy rather than managing it as an incidental or tactical activity. 


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February 12, 2010

A modular option for treasury implementation

Small and medium-sized banks are often in a quandary about renewing their treasury systems. Implementation is not just a complex, risk-bearing, expensive affair; it could take so long that by the time it’s done, the original objectives may have changed. What’s more, those with modest treasury operations may not need the entire repertoire of functionalities built into a full-fledged solution. 

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