Infosys delivers high value global engineering solutions across the product lifecycle value chain. This blog is to discuss trends and best practices around global engineering, global product development, product innovation, product lifecycle management and green engineering aspects across industries.

« September 2009 | Main | November 2009 »

October 29, 2009

Knowledge Based Solutions can keep the Aviation industry afloat…

At an average the net profit margin of the airline industry stands at around 2-3%. How can this profitability be enhanced further for long term sustenance of the industry? The key lies in the current cost structure of airlines. According to various statistics, the cost contribution for the airlines is projected as fuel cost 49%, aircraft cost 18%, crew cost 14%, maintenance cost 14% and others 5%. Costs like fuel and aircraft are beyond the control of airlines and are driven by many external factors. The next biggest cost is maintenance and airline industry can directly control this cost by improving its effectiveness and efficiency. Typically maintenance of air fleet consists of both scheduled and unscheduled maintenance activities. Scheduled maintenance involves daily checks, A, B, C, D checks. There is about 60% chance of having damages found in these checks which require repair. The unscheduled maintenance include repair of unforeseen damages caused by events like bird hit, hail storm, lightening strike etc.  It is essential to shorten the repair cycle time and increase the availability of aircrafts for operations. This is evident from the fact that each aircraft on the ground cost is estimated to be about $100k per day.  

Further introspection and analysis would help to address this problem. The cost of maintenance includes both material and labor cost. In this labor cost can be reduced to sizable extent by using advanced technologies like knowledge based engineering (KBE). Let us look at more carefully the entire repair and maintenance cycle of airframe. Through knowledge based solutions, costs involved in activities given below can be reduced drastically
        Managing manuals like Structural repair manuals (SRM), Component Maintenance Manuals (CMM), Aircraft Maintenance Manuals (AMM) etc
        Finding and following the instructions given in manuals
        Diagnosing and assessing the damage
        Identifying repair solution from manuals
        Preparation of repair procedure and documentation
These activities consist of about 22% of the total labor costs of airframe maintenance. A conservative estimate shows that this can be reduced to about 5% by using knowledge based solutions. Hence, about 17% savings can be realized.

Knowledge based solutions and Knowledge Based Engineering (KBE) in particular is based on capturing repair and maintenance knowledge and embedding this knowledge into a web based systems (KBE system) and utilize such system in the repair and maintenance of aircraft.  For example, if we look at the SRM manuals alone, there are voluminous documents. It is also not easy to interpret them to identify a repair solution for a typical damage. The situation is even more complex for composite based aircrafts whose documents will be much more voluminous compared to metallic aircrafts. Think of an equivalent web enabled, knowledge based system which can provide repair solution based on certain queries from the users. This will replace static voluminous documents with an expert system. In earlier days technology was not matured enough to create such advanced systems. Now this is certainly possible. There are many such scenarios where we are collaborating with our customers to leverage technology and in particular knowledge based solutions for enhancing effectiveness and efficiency of engineering and maintenance activities towards driving up the profitability of the industry.

Do you see any such trends in the industry you operate?

October 01, 2009

Portfolio Management has many benefits one of which is reducing executives’ time wasted in budget battles

At least once a year executives go through the painful process of budget allocation and project planning.  Many times an organization has clear corporate level objectives that guide the budgets and projects to be worked on over a given time horizon.  However, there tends to be a weak connection between corporate strategies and the business units’ project or portfolio list, resulting in a debate among executives between dollars/projects near the cute line. 

Typically for each debate there are slides and financial models developed to support each executive’s personal goals.  Many hours are spent by many people to develop these required views and scenarios that may be overseen during the executive level debates.

So how can portfolio management help?

Subtle changes to the budget and project planning process can have significant impacts to productivity.  The two minor steps that are missed are:

  1. The corporate level objectives need to be ranked so that all the executives and planners know the company vision.
  2. Each group building a project list needs to link each budget request to one of the corporate level objectives. 

Once each group compiles their prioritized list of budget requests both above and below the cut line, better informed cross group budget discussions occur. This is critical for companies that have dependencies across groups or business units. These changes can prevent future budget challenges such as a company having an ERP project as the number one corporate objective that requires resources from multiple groups. However one of the dependent groups puts the ERP project below the line because other projects in their list are perceived as more important. Once the primary ERP group gets funding they think their project will go smoothly until they ask for support from this other group who put it below the line. Therefore the overall ERP project goes over budget and results in another round of executive budget discussions.

As we approach Q4 many companies are in the middle of this struggle and can see vast improvements in productivity as well as other top line and bottom line benefits of portfolio management. Stay tuned for more details on how portfolio management can improve company margins.

Subscribe to this blog's feed

Infosys on Twitter