Governments are overwhelmed balancing consumer expectations, aging workforce, regulations, rapid technology change and fiscal deficits. This blog gathers a community of SMEs who discuss trends and outline how public sector organizations can leverage relevant best practices to drive their software-led transformation and build the future of technology – today!

May 26, 2018

Modernizing Legacy IT into IT of the Future: Part 4 - Managing modern systems

In part 1 of this series, I discussed the key characteristics of modern IT systems and the various approaches for building such systems - Re-host, Re-write/Reengineer, Replace, Retain.

In part 2, I outlined how to understand the legacy system better and how to select the right modernization approach.

In part 3, I listed the various factors that should be considered by an agency as it chooses a modernization approach and how should such a complex program be executed and tested.

In this last part, I'll discuss how to deploy modern systems, the importance of having a comprehensive change management plan for successful adoption, and how should agencies manage these modern systems.

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May 25, 2018

Modernizing Legacy IT into IT of the Future: Part 3 - Planning, executing & testing a modernization program

In part 1 of this series, I discussed the key characteristics of modern IT systems and the various approaches for building such systems - Re-host, Re-write/Reengineer, Replace, Retain.

In part 2, I outlined how to understand the legacy system better and how to select the right modernization approach. 

In this blog, I'll discuss the various factors that should be considered by an agency as it chooses a modernization approach, and how should such a program be executed and tested.

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May 24, 2018

Modernizing Legacy IT into IT of the Future: Part 2 - Understanding legacy systems

In part 1 of this series, I discussed the key characteristics of modern IT systems and the various approaches for building such systems - Re-host, Re-write/Reengineer, Replace, Retain. 

In this blog, I'll discuss how can an agency understand its legacy system better and how should it choose the right 'R' to modernize it.

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May 23, 2018

Modernizing Legacy IT into IT of the Future: Part 1- Key characteristics of IT systems of the future

Over the last few months, I have had multiple discussions with many of our public sector clients about legacy modernization. Almost everyone is aware of the different approaches that can be used to build modern systems. However, everyone had different thoughts on when to choose a particular approach and how to execute it.

I thought of summarizing all our views and creating a reference document that agencies can use when they plan their modernization journey.

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March 1, 2018

How technology can help solve the Opioid crisis

Recent developments have finally provided funding to address the Opioid crisis. It is important to recognize that the crisis is a policy problem that will be solved with programs and people. But, technology can be an enabler to identify those at risk, define and execute the right interventions, and measure effectiveness of those interventions.

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February 19, 2018

Why AI in Social Programs is Inevitable (and a Good Thing)

There has been some press about predictive analytics in social programs, child welfare in particular. Predictive analytics can be defined as a simple application of artificial intelligence (AI): the system is given enough data and enough rules to figure out (in the case of child welfare) what children are at risk and when an intervention should be made.

The results have been incremental but this is also a technology in its infancy. As you move from analytic to true AI and a larger data set, you can predict more accurately.  

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February 1, 2018

Legacy vs. Modern systems: 5 things that you can do better with the latter!

Private sector organizations in the financial, retail, telecom space are raising the bar when it comes to customer service and engagement. Customers expect, but unfortunately do not receive, similar experience from their government agencies. One reason is the antiquated systems and processes used by agencies to deliver services.

A Center for Digital Government survey found that 70% of respondent agencies depend on legacy applications (built using COBOL, PowerBuilder etc.) for their operations.

Legacy technologies like COBOL, PowerBuilder etc. were popular once and may still help an agency 'do its job'. But they are not easy to maintain. IT teams recognize this challenge and want to modernize. Unfortunately, they find it extremely difficult to get buy-in from their business teams, who worry about the risk of disruption and are anxious about learning a new system.

In this blog, I outline 5 things that business teams can do with a modern system that they cannot with the old one, and how modernization can benefit them, their agency, and their customers. 

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November 28, 2017

Preparing for HHS' digital disruption: Thoughts from ISM 2017

American Public Human Services Association's (APHSA) IT Solutions Management (ISM) Conference 2017 was held last month. As thought, the focus is shifting from health programs to social programs, especially child welfare. There were many presentations on The Comprehensive Child Welfare Information System (CCWIS) and agile development. The lack of Children's Health Insurance Program (CHIP) funding and its pulling of attention to potential stop gaps has slowed or stopped states from other topics, such as much needed modernization. Another topic was the looming expiration of the A-87 waiver which enables other programs, such as Supplemental Nutrition Assistance Program (SNAP), to benefit from 90/10 Medicaid funding for shared IT functionality. Early analysis shows the A-87 waiver has saved over a billion dollars of taxpayer money by enabling shared services.

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June 16, 2017

Analytics to improve road user safety

Studies estimate that approximately 2.5 exabytes of data is created every day. US Department of Transportation suggests that this surge of data has been accompanied by an increase in connectivity among vehicles, sensors, people, and infrastructure in the transportation network. There are already almost 5 billion connected devices today and in the next five years, this will increase to 25 billion and 250 million of those will be connected vehicles.

This means that we will have smart vehicles not only providing infotainment to their drivers but also sharing data on their performance and usage, sensors tracking vehicular movement, assessing road and infrastructure conditions, mobile apps analyzing driving patterns and behavior of the driver.

How can all this data and information be used by motor vehicle and licensing agencies?

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May 18, 2017

Be more predictable and agile with CMMI

Capability Maturity Model Integration (CMMI)® is being increasingly used around the world to build scalable, resilient, high performance organizations and empower those organizations to deliver on the promises of agile approaches. Organizations leverage the CMMI to scale and strengthen agile implementations and address business problems outside the scope of agile approaches.

However, people misunderstand the alignment between CMMI and Agile and think that these both are competitive. In this blog, I will try to address this misconception and outline how CMMI and Agile are actually complementary and how CMMI can help organizations balance predictability and agility.

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