Governments are overwhelmed balancing consumer expectations, aging workforce, regulations, rapid technology change and fiscal deficits. This blog gathers a community of SMEs who discuss trends and outline how public sector organizations can leverage relevant best practices to drive their software-led transformation and build the future of technology – today!

Blogger Profiles


Eric Paternoster

President and Chief Executive Officer, Infosys Public Services

Eric PaternosterEric Paternoster is Chief Executive Officer of Infosys Public Services, an Infosys subsidiary focused on the Public Sector in the US and Canada. In this role, he oversees company strategy and execution for profitable growth. Eric also advises CXOs in healthcare and the government on strategy, technology and operations. Eric serves on the boards of Infosys Public Services and the McCamish subsidiary of Infosys BPO.

Eric has over 30 years of experience in healthcare, consulting and business technology with multiple firms. Prior to his current role, Eric was Senior Vice President and Head of Insurance, Healthcare and Life Sciences business unit, where he grew the business from US$90 million to over US$700 million with 60+ clients across Americas, Europe and Asia. Eric joined Infosys in 2002 as Head of Business Consulting for the Eastern US and Canada.

Prior to joining Infosys, Eric was a Partner with Ernst & Young, where he led Financial Services consulting in e-commerce, profitability improvement, activity-based costing, IT strategy and web channel development. As a Partner at Accenture’s (Andersen Consulting) Financial Services practice, Eric led the implementation of a country-wide mortgage processing platform for the largest building society in Ireland and an order-ship-bill system for Procter & Gamble’s North American business.

Eric also has hands-on experience in healthcare. As Vice President (acting) at Anthem Blue Cross Blue Shield, Eric oversaw application development and implementation of a new medical and lost-time claim system for the largest state-run workers’ compensation system in the US. He has also directed multiple M&A systems programs.

Eric is a frequent speaker at Healthcare and Public Sector forums and a contributor to industry publications and analysts on strategy, industry trends, and organizational competitiveness. He has been quoted in publications such as Wall Street Journal, Forbes, Politico, Modern Healthcare, HealthLeaders, and Insurance Business Review.

Eric has a master’s degree in business administration with emphasis in finance from the University of Cincinnati and a bachelor’s degree in engineering from the US Military Academy. He served in the US Army, leading infantry units in Korea and the US, and was a Captain when he left.


John Santucci

Associate Vice President and Head of Delivery, Infosys Public Services

John SantucciJohn brings 32 years of consulting, transformation and systems integration experience with a track record of building IT organizations, as well as a proven ability to deliver consulting services to clients. He currently leads the management consulting and IT services practice for Infosys Public Services. Before joining Infosys Public Services, John was the head of the IT Transformation practice in The Hackett Group. Prior to that, was a partner in KPMG Nolan Norton, an Associate Partner in Accenture and was the CEO of Siena Group, a startup consulting firm for a number of years. John has a strong architecture, IT strategy and portfolio management background, across multiple industries and domains.


Kannan Rajagopal

Senior Principal - Business Consulting

Kannan RajagopalKannan is a senior industry principal and leads the motor vehicle and driver licensing practice for Infosys Public Services. Kannan is responsible for North America DMV consulting business operations and services offerings. He also defines the business strategy for the group, enables business development efforts, and manages unit operations, client relationship management, people and professional development. Kannan will blog about the key trends and imperatives for motor vehicle and licensing agencies.


Nicholas (Nick) Demetriades

Principal Business Consultant, Infosys Public Services

Nicholas DemetriadesNick is a principal consultant with Infosys Public Services’ Department of Motor Vehicles (DMV) practice. Nick defines and develops technology solutions that help DMVs become more customer-centric and agile.

Nick has over 30 years of experience in the DMV space. Prior to joining Infosys Public Services, Nick served as the Director of Operations Services at the Connecticut Bureau of Enterprise Systems and Technologies (BEST). He was responsible for administering Enterprise Helpdesk Services, Command Center Operations, Business Continuity Planning (BCP), Disaster Recovery Planning and Coordination. Before this, he was the Director of Information Technology at the CT DMV and managed the Agency’s technology services. He led numerous DMV business improvement projects for the delivery of business systems and technology solutions.


Rick Brady

Senior Principal, Infosys Public Services

Rick BradyRick Brady, has been in involved in technology, healthcare, and the public sector for 23 years. Over that time he has worked for providers, payors, and US states on projects as various as Electronic Health Records, Claims Adjudication Systems, State and Regional HIE, HIX, and Eligibility and Enrollment. He currently focuses on policy and technology in Health and Human Services, leading Infosys Public Services’ Health and Human Services practice in North America.

Vijay Ravichandran

Principal Consultant, Infosys Public Services

Vijay 

RavichandranVijay has over 15 years of experience in designing and implementing dynamic and robust large-scale social enterprise management systems that provide health benefit exchanges, social service modernization, and child services. He is currently a Solution Manager for the District of Columbia Access System (DCAS), which is the district’s flagship social services modernization project.