President and Chief Executive Officer, Infosys Public Services
is Chief Executive Officer of Infosys Public Services, an Infosys subsidiary focused on the Public Sector in the US and Canada. In
this role, he oversees
company strategy and execution for profitable growth. Eric also advises CXOs in healthcare and the government on strategy,
technology and operations. Eric serves on
the boards of Infosys Public Services and the McCamish subsidiary of Infosys BPO.
Eric has over 30 years of experience in healthcare, consulting and business technology with multiple firms. Prior
to his current role, Eric was
Senior Vice President and Head of Insurance, Healthcare and Life Sciences business unit, where he grew the business from US$90
million to over US$700 million with 60+
clients across Americas, Europe and Asia. Eric joined Infosys in 2002 as Head of Business Consulting for the Eastern US and
Prior to joining Infosys, Eric was a Partner with Ernst & Young, where he led Financial Services consulting in
improvement, activity-based costing, IT strategy and web channel development. As a Partner at Accenture’s (Andersen Consulting)
Financial Services practice, Eric led
the implementation of a country-wide mortgage processing platform for the largest building society in Ireland and an order-ship-bill
system for Procter & Gamble’s
North American business.
Eric also has hands-on experience in healthcare. As Vice President (acting) at Anthem Blue Cross Blue Shield,
Eric oversaw application development
and implementation of a new medical and lost-time claim system for the largest state-run workers’ compensation system in the US. He
has also directed multiple M&A
Eric is a frequent speaker at Healthcare and Public Sector forums and a contributor to industry publications and
analysts on strategy, industry
trends, and organizational competitiveness. He has been quoted in publications such as Wall Street Journal, Forbes, Politico, Modern
Healthcare, HealthLeaders, and
Insurance Business Review.
Eric has a master’s degree in business administration with emphasis in finance from the University of Cincinnati
and a bachelor’s degree in
engineering from the US Military Academy. He served in the US Army, leading infantry units in Korea and the US, and was a Captain
when he left.
Associate Vice President and Head of Delivery, Infosys Public Services
John brings 32 years of consulting, transformation and systems integration experience with a track record of
building IT organizations, as well as a proven ability to deliver consulting services to clients. He currently leads the management
consulting and IT services practice for Infosys Public Services. Before joining Infosys Public Services, John was the head of the IT
Transformation practice in The Hackett Group. Prior to that, was a partner in KPMG Nolan Norton, an Associate Partner in Accenture
and was the CEO of Siena Group, a startup consulting firm for a number of years. John has a strong architecture, IT strategy and
portfolio management background, across multiple industries and domains.
Senior Principal - Business Consulting
Kannan is a senior industry principal and leads the motor vehicle and driver licensing practice for Infosys Public Services. Kannan is responsible for North America DMV consulting business operations and services offerings. He also defines the business strategy for the group, enables business development efforts, and manages unit operations, client relationship management, people and professional development. Kannan will blog about the key trends and imperatives for motor vehicle and licensing agencies.
Principal, Business Consulting
Lisa Sutter has over 30 years’ experience implementing and managing large-scale technology programs in the public sector in domains that include transportation, traffic safety and law enforcement. As a leading industry expert in photo enforcement and license plate reader technology, Lisa has been a featured speaker at IACP LEIM and Lifesavers conferences. Lisa worked in the public sector for almost a decade as a consultant working for the CIO at the District of Columbia’s Department of Motor Vehicles and as a Program Manager on the Command Staff at the District’s Metropolitan Police Department’s Homeland Security Bureau. She also held senior leadership positions in the private sector for Lockheed Martin and ACS. She currently serves as a Principal for Business Consulting for Infosys Public Services focusing on the Department of Motor Vehicles (DMV) sector.
Principal Business Consultant, Infosys Public Services
Nick is a principal consultant with Infosys Public Services’ Department of Motor Vehicles (DMV) practice. Nick defines and develops technology solutions that help DMVs become more customer-centric and agile.
Nick has over 30 years of experience in the DMV space. Prior to joining Infosys Public Services, Nick served as the Director of Operations Services at the Connecticut Bureau of Enterprise Systems and Technologies (BEST). He was responsible for administering Enterprise Helpdesk Services, Command Center Operations, Business Continuity Planning (BCP), Disaster Recovery Planning and Coordination. Before this, he was the Director of Information Technology at the CT DMV and managed the Agency’s technology services. He led numerous DMV business improvement projects for the delivery of business systems and technology solutions.
Senior Principal, Infosys Public Services
Rick Brady, has been in involved in technology, healthcare, and the public sector for 23 years. Over that time he
has worked for providers, payors, and US states on projects as various as Electronic Health Records, Claims Adjudication Systems,
State and Regional HIE, HIX, and Eligibility and Enrollment. He currently focuses on policy and technology in Health and Human
Services, leading Infosys Public Services’ Health and Human Services practice in North America.
Principal Consultant, Infosys Public Services
Vijay has over 15 years of experience in designing and implementing
dynamic and robust large-scale social enterprise management systems that provide health benefit exchanges, social service
modernization, and child services. He is currently a Solution Manager for the District of Columbia Access System (DCAS), which is
the district’s flagship social services modernization project.