At Infosys, our Insurance, Healthcare and Life Sciences teams strive for holistic, better and safer healthcare through the technology we create. In this blog, we will discuss healthcare IT, obstacles, successes, new ideas and much more, with the aim of improving healthcare technology, and quality of life as a result.

February 25, 2010

Patient Centered Medical Homes: RHIO déjà vu

Regional Health Information Organizations (RHIOs) gained limelight in 2004 when President Bush called for Electronic Health Records for every American by 2014. The primary objective of RHIOs was to create an interoperability and information sharing infrastructure so that 360 degree view or complete medical history of patient’s health records can be made available for healthcare decision making. The desired outcomes were improved quality of care, prevention of clinical errors, elimination of redundant tests or care, prevention of adverse reactions, better care coordination and reduction in healthcare costs. The concept of Patient Centered Medical Homes (PCMHs), also called Medical Homes, goes back to its introduction by the American Academy of Pediatrics in 1967. However this primary care model has gained popularity over last one year as President Obama rolled out healthcare reforms. Patient Centered Medical Home is a care model where primary care physician is responsible for complete care coordination of the patient. Primary care physician collaborates with other physicians and care organizations based on the care needs of the patient and also educate the patient on self-health management. PCMHs share the same goals as RHIOs in terms of improved quality of care, better care coordination, better clinical outcomes and reduced healthcare costs.

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Healthcare Reform and its impact on individual market

The debate on Healthcare reform is going on at full throttle in Washington DC as well as the rest of the country. No one knows where this is headed to or can confirm what the outcome will be. It looks more likely that we will see Healthcare exchanges will get setup. Most probably not at the national level, but instead at the state level.

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February 24, 2010

Ever heard of getting caught between a rock and a hard place…

Well, that’s where the provider community finds itself right now. I have been talking to quite a few providers (large and small, specialized and generic) and eventually I have formulated an opinion (You will never find me short of opinions). The hypothesis goes such…

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February 16, 2010

ICD 10 – Crosswalk Strategies

ICD-10 codes are ten times as granular as their predecessors. This opens up whole new opportunities to improve patient safety, care delivery and streamline provider reimbursements – but all that is possible, if and only if I-10 codes are captured at the point of service (or the provider’s billing department).  If the provider continues to capture I-9 codes and that’s what is going to be sent to the payer, then there’s a subtle chance that the benefits will be fully realized. But nonetheless that’s going to be the situation. Based on the market feedback, most providers will continue to capture, store and send I-9 codes for a long period post the compliance date. The transition period will be long, may be very long.

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January 29, 2010

ICD 10 – uncertainty around provider reimbursement

CMS has used the opportunity brought in by the increased specificity of ICD-10 codes to increase the granularity of DRG codes. This will help CMS streamline Medicare payments. Since significant number of Medicare and commercial claims is paid based on DRG codes, the added granularity is bound to cause uncertainty around provider reimbursements. This uncertainty combined with the payment reductions under SGR (Sustainable Growth Rate) has the potential to significantly impact providers’ bottom-line. Payers are not immune to the impact either. It’s crucial that payers and providers simulate claim payments, compare the payouts between I9 and I10, and be better prepared for the change.

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January 25, 2010

Patient enablement via technology

Physicians, nurses and case managers spend time with patients to educate them on self-health management; however, technology is increasingly playing an important role in enabling patients lead a better quality of life. Two key dimensions of patient enablement are:
• Access to care at the right level and the right time
• Access to information that helps them manage their health
Technology is addressing both the dimensions of patient enablement. E-Consultation is enabled via internet, IP TV, kiosks and mobile devices which gives patients anytime, anywhere access to care for certain conditions that do not require physician office visit.  E-Consultation can happen in synchronous mode over video/web chat or in an asynchronous mode over email. Some payors are reimbursing for eConsultation making this form of care a viable option for their members.

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January 21, 2010

Interoperability Trends within the Healthcare Provider Sector

To begin diving deeper into interoperability within healthcare, let’s talk about interoperability within the healthcare provider sector.  The healthcare provider industry is suffering from, what a colleague has very eloquently described as, ‘extreme heterogeneity’ of IT systems even within a single provider.

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January 04, 2010

“The Complete Electronic Medical Record” - What will “Complete Integration” require from a Service Provider?

Observation

As we enter the next decade, it is interesting to reflect on where the leading healthcare provider and payer organizations were in 2000 and what has been accomplished to solve the evasive dilemma of creating a truly integrated Electronic Medical Record (EMR) that can provide a complete picture of an individual’s health available on demand.

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December 29, 2009

Can informed and enabled patients contribute to better outcomes?

Yes, I believe so. Earlier patients were not well informed about their conditions, disease progression, medications, their side effects and the onus was entirely on the physicians to extract necessary information from patient and care-givers for treatment related decision-making. Extracting clinically significant information was a challenge in with language/cultural barriers coming into play or a patient who is inarticulate or unobservant about relevant signs and symptoms. With information explosion in the wake of internet wave, now a large number of patients visit physicians with prior research on their signs and symptoms as well as treatment options.

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Interoperability requirements will underpin key health industry and health consumer trends

As the global healthcare industry grapples with tremendous challenges on both cost and quality fronts; the healthcare consumer is simultaneously undergoing an equally dramatic change in behavior, attitude and awareness.  This new-age healthcare consumer will soon demand a significantly more active role in managing his/her own health needs as well as filtering and monitoring the relevant services that would be provided by the health industry.

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December 28, 2009

ICD 10 – processing adjusted claims

The necessity for dual processing with ICD-10 is not just a result of interoperability between entities on disparate code-sets. Even if we assume that all the payers and providers are migrating to ICD-10 (desirable, but hardly a pragmatic situation) on Oct 1st, 2013 (compliance date), dual processing is going to be required for some adjusted claims and inpatient claims.

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