At Infosys, our Insurance, Healthcare and Life Sciences teams strive for holistic, better and safer healthcare through the technology we create. In this blog, we will discuss healthcare IT, obstacles, successes, new ideas and much more, with the aim of improving healthcare technology, and quality of life as a result.

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Role of multi-channel Information mobilization in Healthcare

Information retrieval & timely communication is becoming the lifeline of hospitals where a staggering amount of information is exchanged each day. In a healthcare setup where miscommunication or delay can have disastrous results, it is imperative that the quality and efficiency of communication be maintained at all times. Unfortunately, even the most modern hospitals continue to rely on outdated modes of communication, using a combination of pagers, paper records, walkie-talkies and public address systems.

Most of Healthcare organization are already having plethora of information systems to manage various processes and functions. Whether the need is to admit a patient, diagnose a disorder, access medical reference material or manage equipment, there is an appropriate application for each function. So there are systems in place where information is getting stored in structured manner for future retrieval. While these applications may be available on the hospitals' local area network, by leveraging intelligent middleware solutions, they can be delivered on to a mobile phone, PDA and various other emerging channels like IPTV/hospital kiosks. This enables anytime anywhere access to these information systems and will ensure timely retrieval of critical stored information. The middleware approach is quite unique in the sense it can aggregate existing information systems across various heterogeneous sources and present it appropriately on various communication channels while ensuring optimal user experience. This has the potential to revolutionize the way hospitals, doctors, nurses and other care givers exchange information, communicate with staff and patients, and manage workflows and processes.

Thus Information mobilization can help systematize regular communication and also greatly improve the way hospitals respond to emergencies. For example, push data delivery ensures that physicians, nurses and other staff are promptly notified in the event of medical crises or urgent situations. Another factor in favor of multi-channel enablement is that it can impact 360 degree communication at one go - between the various hospital personnel and also with their patients, external partners, suppliers, regulators etc. - which is an efficient alternative to piecemeal communications improvement initiatives. In short, multi-channel information mobilization finds vast application within the healthcare environment.

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Comments

The call for mobilization needs to be heard. Challenge of today not too dissimilar from what the FedEx's of the world addressed for physical businesses. The phenomenal growth in communications and mobile computing technologies demands a level of availability for information & people that can only be addressed through a similar "delivery separation" for "information & communication on demand". A multi-channel mobilization middleware can be what the doctor ordered for healthcare (infact, for any industry segement)!

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