The Infosys Labs research blog tracks trends in technology with a focus on applied research in Information and Communication Technology (ICT)

« BPM and Compliance | Main | DMaaS on the Cloud: Requirement »

Process Elicitation Method - An Alternative to Process Mining

One of the most used methods of identifying the As-is process is Process Elicitation. Process Elicitation would mean getting the information using formal or informal methods.

Formal methods can inclue conducting workshops or interviews with process stakeholders and users. Informal methods can be talking to process users in casual mannner, observing people when they are working.

Process Elicitation is the best method for identifying process when it is mostly manual. But for system based processes, the elicited processes may be different from the ones actual processes. One major drawback is the exception paths may not be elicited as not many people would have knowledge of how process behaves in case of exception.

Please share your views on Process Elicitation method.

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)

Please key in the two words you see in the box to validate your identity as an authentic user and reduce spam.

Subscribe to this blog's feed

Follow us on