Process Elicitation Method - An Alternative to Process Mining
Formal methods can inclue conducting workshops or interviews with process stakeholders and users. Informal methods can be talking to process users in casual mannner, observing people when they are working.
Process Elicitation is the best method for identifying process when it is mostly manual. But for system based processes, the elicited processes may be different from the ones actual processes. One major drawback is the exception paths may not be elicited as not many people would have knowledge of how process behaves in case of exception.
Please share your views on Process Elicitation method.