The Infosys Labs research blog tracks trends in technology with a focus on applied research in Information and Communication Technology (ICT)

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September 30, 2009

Human Workflows in BPM - Post 2

Workflow pattern represent recurring requirements in workflows, where workflow might include interactions involving both system and human participants. Patterns in workflows involving only systems are structured in nature [http://www.workflowpatterns.com/patterns/index.php ]; whereas human workflow patterns are unstructured in nature.Until now, we have found good literature on system workflow patterns; however these patterns are not enough to capture human interaction in real life workflows.

In my subsequent posts I will be identifying and grouping an exhaustive list of human workflow patterns in real life business processes, where grouping is done based on similarity of objective across workflows. The identified patterns can be used in a number of ways including, determining platform centric implementation, product evaluation for human workflow support, creation of applicable human workflow patterns catalogue to name a few.The workflow patterns are derived from real life process requirements primarily from financial services industry where as much as 70% of workflows involve human participation [. http://www.bpminstitute.org/research/research/article/research-brief-bpm-and-banking.html].

September 23, 2009

Human Workflows in BPM

In an enterprise, a significant part of the business processes are supported by human workflows. Human work flows involve interactions among human participants and information systems. Often these workflows have fair degree of complexity as they are required to support long running interactions spanning more than one human participant and information systems. With maturity in BPM space there is an ever increasing need to support collaborative development, deployment, execution, governance and run time behavior modification of workflows involving human participants. In this blog I will be posting about patterns in human workflows and direction of evolution. Participants are welcome to enrich this body of knowledge by providing insights from their leanings.

Thank you

-Krishnendu Kunti

krishnendu_kunti@infosys.com