A step before selecting BPMS in this digital world
We have heard and read a lot on Business process management software (BPMS) selection; for me one of the basic inputs in today's digital word is to align the product selection with organisation digital strategy as first step before understanding organisation BPM usage scenarios, BPM deployment patterns and their mapping to the business objectives. BPM implementation may not achieve the success if the proper due diligence is not done around this when selecting BPMS.
There are four origins for BPMS vendor that typically drive the functionalities of BPM software. These are:
1. Human Centric - processing of tasks that require human interaction to create, edit, approve, route, refer and decline tasks.
2.Integration Centric - system centric processing to automate tasks requiring process data from multiple systems and applications.
3.Content/Document Centric - document centric workflow processing, including scanning, imaging, viewing and records management.
4.Rule Centric- business rules based processing to route and automate work and tasks.
Most top BPMS vendors have "out of the box" capability for all the above four scenarios, but some will have a specific inheritance and therefore will tend to specialise more in one of these areas. And then there are different patterns to BPM deployments that will match specific business outcomes that organization is aiming to achieve.
Some of the BPM deployments patterns can be:
· Simple human task automation
· AD-Hoc workflow
· Measure and control
· Swivel chair operations
· Image based processing
· Case management
· Process orchestration
· Process choreography
· SOA integrated process management
BPMS deliver the ability to make business vision a reality but the way in which BPMS is implemented is a key determinant in whether BPM is ultimately successful. It is therefore important that these BPM usage scenarios and BPM deployment patterns are understood with its complexity, applicability and then aligned with business objectives when selecting BPMS, as different patterns will achieve different objectives....