Recently, Infosys was acknowledged for its application services leadership in NelsonHall's Vendor Evaluation & Assessment Tool (NEAT). While the rating, at one level, is a reflection of our ability to deliver compelling immediate benefits to clients, what's equally relevant is that it's an indicator of our preparedness to fulfil their future needs. Although the report itself acknowledges this, it's my conversations with clients from across the world that strengthens my conviction. It is clear that leaders at the helm of every kind of business are grappling with the same dual agenda - to make problem-solving of well-defined, current challenges more efficient, and simultaneously to also focus on problem-finding and explorations to uncover new avenues of value creation that can serve the enterprise's future. Next-generation services - like the ones referenced in NelsonHall's Evaluation of Infosys - power this duality. And here's how.
These services rely on automation to bring breakthrough productivity to problem-solving endeavors. In fact, the very core of next-gen IT services is based on automation and a people+software delivery model with efficiency benefits that can then be shared with the businesses that commission these services. From bringing automation to IT operations, building process automation, scripting test automation and frameworks for automated knowledge curation, the point then is to focus on doing more, with less for more. Using agile and DevOps capabilities to deliver modern applications in a shorter timeframe is integral to the game plan. Artificial Intelligence (AI) can also be harnessed to bring productivity improvements to work. Advanced AI technologies, when combined with in-depth understanding of the business and the IT landscape, can give businesses the edge of automation while also using critical knowledge locked inside source code, application silos, maintenance logs, exception tickets, and even individual employees, to solve tough business challenges. It can enable systems to predict problems and automate the solving of these problems otherwise requiring skilled people to invest time and effort.
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What's 'Next-gen' About Next-gen Services