Transitions and Anchors
All roads lead to digital
What Western banks can learn from emerging markets
Leveraging the Internet of Everything
Should media consumers worry about consolidation?

August 20, 2014

Tech Adoption: A Business Imperative for Retailers

Posted by Dinesh Bajaj (View Profile | View All Posts) at 8:42 AM


Today, retailers are seeing consumer behavior and social expectations change on a vast scale. There is a confluence of forces in the global markets that make the era in which we're living a very important one to large retailers. Forces like omni-channel retailing, ability to understand and respond to the context of each and every consumer touchpoint, and a concerted effort to revamp the information systems--have created tremendous pressure on even the savviest of companies.

Best-in-class retailers are quick to adopt processes and models that cater to the new demands of the industry. That sounds fairly straightforward. However, rapid and steady adoption of customer-focused processes is the exception in the retail industry. It's an industry that's very traditional and doesn't exactly change direction easily (art vs. science), especially when technology is involved. Too often, decisions are made on the basis of 'gut feel', competitor insights and current trends, some of which are not destined to survive another purchasing season or two. Once these investments do not yield the desired results, retailers often struggle to justify their decisions. By that time, however, it's too late and the monies are already spent.

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August 18, 2014

Is There A Driveable In Your Future?

Posted by Vikram Meghal (View Profile | View All Posts) at 12:12 PM


Driver Awareness Research Vehicle (DAR-V) | Toyota [Source: http://www.youtube.com/watch?v=IpW7KH2PJ38]

A few weeks ago, Alan Mulally retired after a stellar run as chief executive officer of the Ford Motor Company. I would imagine many CEOs who step down from such a hectic job might have golf or other forms of recreation on their minds.

Not Mulally. One of the first things he did after retiring from Ford was to join the board of directors at Google. On the surface that might not seem like an earth shattering move. Some former CEOs like it best when they're still active with other companies as directors. But his particular choice of a board was what caught my eye. Google, you might know, is intent on creating and taking to market its own driveable computer platform.

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August 14, 2014

Vertically Disintegrated? We Have Solutions For That.

Posted by Kumar Paramasivam (View Profile | View All Posts) at 10:09 AM


The Evolution of IT Outsourcing [Source: http://www.youtube.com/watch?v=mOF54rIIw0Q]

Today, a manufacturing firm can confidently stride across the globe, set up plants, distribution centers, storage facilities, and whatever else it wants with the utmost organizational precision. That confidence - as well as a global footprint - is rooted in the knowledge that the firm has at its disposal an endless array of great software. Whether MRPs, ERPs, demand forecasting, or logistics & supply chain management, there are endless options to ensure that the modern manufacturing company utilizes IT to enhance operations and boost margins.

Every sector and industry should be so lucky. You see, the overarching phenomenon that is offshoring or outsourcing (or whatever you'd like to call it) affects each industry differently. Whereas the aforementioned manufacturer has an IT suite that allows it to reap the efficiencies of having storehouses in Malaysia, a stamping plant in Switzerland, and a sales office in Uruguay, other sectors haven't been as successful. I'm speaking, of course, about the professional services field. Woe to the project manager whose task it is to keep a global operation running seamlessly with the most rudimentary set of IT tools.

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