Posted by Ashiss K Dash (View Profile | View All Posts) at 4:56 AM
Gamification will drive customer engagements in the utilities industry
When the city of Detroit went dark last week, the event was a grim reminder of just how old a lot of America's energy infrastructure is going. Electric cables and transformers that date back to the 19th century only have so much life left in them.
Of course, Detroit like many other cities is going through its own challenges - the beleaguered city has filed for bankruptcy and has trouble finding the funds to keep municipal agencies humming. Yet the prospect of a massive power outage should be a wake-up call to all utilities that are focusing on improving their equipment and customer service. Amidst this, well, dark backdrop I've become a fan - like many utilities executives around the world - of a way to pump life into customer service and engagement and have a lot of fun while doing it. I'm talking about gamification.
Continue reading "Why a Utilities Game Is Afoot" »
Posted by Ashiss K Dash (View Profile | View All Posts) at 8:28 AM
China is leading the world in Smart Grid investment
A few summers back, on a sunny day in Seattle, I met an influential industry analyst to catch up on various issues in the utilities industry. We spoke about how Infosys can best position our clients for success.
As we settled down for this exchange of ideas, he ordered a coffee and I got a chai. We started talking about chai and about India and the variety of chais one can find in India. Then we shifted gears quickly and started discussing our favorite topic from the industry at the time: the Smart Grid.
Continue reading "How Smart Utilities Are Energizing For Tomorrow" »
Posted by Ashiss K Dash (View Profile | View All Posts) at 4:31 AM
8 Utility Trends for 2014 by Infosys [Source: https://www.youtube.com/watch?v=FeaVo_UZodU]
The other day I saw a billboard that read something like this: You book your flights online, so why do you still use your telephone to order take-out food? It's a clever advertisement that challenges digital consumers to give up some of our in-grained, old-economy behavior.
Think about it: It's easier to access an online menu from your favorite corner restaurant and place your order. Everything is done over your smartphone or tablet. There's no fishing around for a paper menu in a kitchen drawer and then using your landline to call in the order. Once you place the order online, you can either pick it up or have the restaurant deliver the food.
Continue reading "Consumer-Focused Utilities? You Bet." »
Posted by Ashiss K Dash (View Profile | View All Posts) at 5:50 AM
Energy Storage for the Age of Renewables: Prof. Dr. Eduard R. Heindl at TEDxStuttgart [Source:http://www.youtube.com/watch?v=XF7mbEsEP04]
Remember the major development of the Basel II accords that followed the global economic crisis? Bank governors huddling in a Swiss boardroom came up with a stress test to gauge how much liquidity banks needed to buffer them from another meltdown. Many banks found the test results to be sobering. They worked on stashing away more cash for the proverbial rainy day.
Municipalities up and down America's eastern seaboard continue to face record-breaking temperatures each year - heat waves that strain a utility's ability to provide service. Wouldn't it be great, utilities said, if they had sufficient energy reserves to keep their customers powered up during future heat waves? Unlike the cash reserves of banks, however, storing vast amounts of electricity is easier said than done.
Continue reading "Energy Storage Key to Diversification of Supply" »
Posted by Ashiss K Dash (View Profile | View All Posts) at 12:36 PM
Infosys Plug Load Manager: Monitor and control plug loads in your offices, stores or manufacturing plants.
I predict that in the next 10 years we will see more profound transformation of the energy industry than what the last century has seen since the days of Thomas Edison.
What is already happening is that consumers are no longer willing to pay their utility bills without a good idea where their dollars go. Energy isn't cheap, and consumers are cost-conscious in this economy. They want their utilities to be more transparent and to communicate with them not unlike the way giant retailers do. Are utilities becoming more aware of how they brand and market themselves? Yes. It's already happening.
Plus, these venerable companies are increasingly looking at themselves as service providers that must be responsive to their customers' demands, especially as those demands involve value. It's a sea change, all right. For the better part of a century, utilities were solely commodity providers. They sent their meter readers out and collected bills. Now companies like FPL, SCE and PG&E are engaging consumers extensively with social media tools. The trend seems to be catching on
Continue reading "Utilities Business Is No More Business As Usual" »
Posted by Ashiss K Dash (View Profile | View All Posts) at 11:39 AM
Outreach Efforts to Create A Stronger, More Resilient New York
When it comes to dealing with the effects of climate change, an ounce of prevention could be worth a pound of cure. At least that's what government officials are saying as they request enormous infusion of cash to gird municipalities against super-storms of the future.
Even the best meteorologists can't say for certain how slight changes in planetary temperature will affect oceans and weather currents over the next few decades. So, deciding how much to spend on so-called resiliency measures amounts to a profound leadership conundrum. An interesting example is New York City's mayor, Michael Bloomberg, who is different from many politicians in that before coming to government service, he was a businessman - and a very successful one at that. You might say that he understands the importance of return on investment very well.
Continue reading "Batten Down the Hatches" »
Posted by Ashiss K Dash (View Profile | View All Posts) at 5:04 AM
I'm in the power business. It's my job to make sure energy companies around the world transform themselves into modern organizations.
From my office in Los Angeles, I work with utilities around the world that are in various stages of development. In India, for example, they're dealing with a population boom where a sizeable chunk of the country is entering the middle class. That crowd wants electricity to power air conditioners, computers, and kitchen appliances. India's challenge is to build power plants fast enough to keep up with demand. In the United States, it's a different story. Mass expansion of the electric network happened more than 100 years ago. The challenge for American Utilities is to update much of that aging infrastructure.
Continue reading "How Your Community Can Help Your Business Succeed" »
Posted by Ashiss K Dash (View Profile | View All Posts) at 4:45 AM
I watched a show recently about how India is making efforts to build out its power grid to meet the needs of a rapidly growing population. What drew me in to this spot on the NewsHour television program was the anecdote told by Rajdeep Sardesai, one of the country's prominent news presenters.
He told the NewsHour reporter about what he was doing last year when India suffered another massive blackout: He was lunching with one of the nation's top government officials in charge of energy. When the official received news of the blackout, which affected half of India, the man simply continued enjoying his meal. Sardesai was amazed that the crisis left the official literally unfazed. "That in itself epitomized for me that it wasn't being treated as some kind of a national emergency, but another day in the office," he said.
Continue reading "Power Grids Fueled by Innovation" »