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September 22, 2016

Is Your Business Prepared for Conversational Commerce?

Posted by Madhu Janardan (View Profile | View All Posts) at 5:27 AM

Is Your Business Prepared for Conversational Commerce?

Who hasn't heard of the popular comic strip and television show 'Dennis the Menace,' in which an obnoxious little boy would confound and annoy his neighbor, the unwitting Mr. Wilson? That old show perfectly describes the state of consumer-focused chat bots up until very recently. For example, you might purchase a home security system that hooks up to your smartphone only to have the teenager next door hack into it and set off the alarm in the middle of the night. A funny prank to the teenager - but not funny to you and your family!

And haven't we all had some amount of fun asking Siri or Google Voice questions in such a way that they would elicit funny responses? But this is changing. Have you noticed that bots are now becoming smart enough to know that people are playing around with them? Instead of trying to answer a question, they simply stay silent. The goofiness involved with baiting a chat bot is changing quickly, as human beings begin to respect machines for what they are.

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December 24, 2012

Got the Technology? Now get Innovative.

Posted by Madhu Janardan (View Profile | View All Posts) at 6:49 AM

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From merely supporting business competitiveness to becoming a catalyst of change and tomorrow-readiness, technology has come a long way. There is growing understanding and increasing consensus about its potential to seed opportunities of the future. Few will argue about the proactive role technology is playing in shaping business; and we all agree it's an equal participant in generating ideas for "what else" business can or needs to be. Yet, often times, I think it's not the technology, within the enterprise, so much as the organization's innovation quotient, when it comes to levergaing that technology meaningfully and innovatively, that can make that 'survive-or-thrive' difference.

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