Posted by Kannan Amaresh (View Profile | View All Posts) at 11:46 AM
Banks are now facing the challenge that credit card companies confronted just a few years ago: Growth is practically impossible without devising new ways to make products and services more useful and compelling for customers.
Three things are on banks' agenda to elevate themselves in today's fast-paced, high-tech world where the multi-banked customer grows more demanding by the day:
- Newer products
- Better services (delivered quickly, intuitively and seamlessly)
- Smarter processes (the recipe to do both of the above)
Continue reading "Building tomorrow's bank, today." »