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October 29, 2014

In Retailing, When Up Is Down And In Is Out

Posted by Amitabh Mudaliar (View Profile | View All Posts) at 9:39 AM



Whether Alibaba can pose a threat to its US counterpart Amazon [Source: http://www.youtube.com/watch?v=zAfupA1-hAw]

For those of you who were never fans of comic books when you were children, let me briefly describe one of the most interesting and colorful of characters.

His name is Bizarro, an arch-nemesis of Superman who is just as powerful as the superhero but does everything the opposite way. He flies backwards, talks backwards, and instead of being able to freeze a body of water with his super-cool breath, he instead uses his super-lungs as vacuums, sucking up everything in his path.

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October 23, 2014

How Fast Food Is Learning About Billions of Customers

Posted by Amitabh Mudaliar (View Profile | View All Posts) at 5:04 AM



Fast food apps growing in popularity [Source: http://www.youtube.com/watch?v=W_D_F0MiPbM]

Call it the hyper-consumerization of the enterprise.

If you don't think we're in the midst of a consumer-focused boom, then consider what the fast food giant McDonald's is reported to be testing in certain markets. No, it's not a new sandwich - it's a new app.

If Mickey Dee's does indeed roll out this app after its initial test phase, I think we could be entering an entirely new era in which fast and consumer-friendly apps radically transform the customer experience. I am completely fascinated by a McDonald's app because we're not talking about a staid and conservative department store that is using apps to attract a new generation of customers. It's a global fast food enterprise that already excels in the marketing, distribution, and sales of its fast food products.

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October 21, 2014

Insurance Companies Learn That Leaner Is Better

Posted by Pankaj Kulkarni (View Profile | View All Posts) at 6:55 AM



Learning to leverage data in the insurance industry [Source: http://www.youtube.com/watch?v=_7ECOyxNMvI]

I don't know about you, but the recent news that an eminent French academic has won the 2014 Nobel Prize in economics reminded me of the theory of so-called 'perfect competition.' One thing you learn upon getting a job in the real world is that perfect competition is hard to find.

In fact, that's one of the reasons Jean Tirole won the latest Nobel in economics. He began performing some pretty amazing research after the onset of the global economic crisis that showed how innovation is stifled in many industries that are dominated by a few large companies. Instead of there existing perfect competition between companies, the very biggest enterprises tend to set prices (simply because they can), sit back, and bask in the glory of a lack of any substantial competition.

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October 6, 2014

Hospitality Industry Gets A Tech Makeover

Posted by Deva Senapathy (View Profile | View All Posts) at 7:23 AM



Hotel room technology is changing the way you stay [Source: http://www.youtube.com/watch?v=-lzTFjzccBU]

When asked how his company would utilize the Web during the dot-com boom of the late 1990s, one of the worlds most respected CEOs answered that the conglomerate would not jump headfirst before thinking things through. A reasonable enough answer with 15 years of hindsight, right?

Well, think back to Web 1.0. There was speculation enough to make your head spin. Many CEOs slapped a ".com" on their businesses and expected a windfall. Some 99 percent of those businesses never went anywhere. That's why the guarded, skeptical approach of that conglomerate's CEO seemed so radical in the day.

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September 1, 2014

Our Second Third

Posted by Dr. Vishal Sikka (View Profile | View All Posts) at 10:39 AM

Originally published on TIMELESSNESS - Musings on Constants and Other Invariants

It's been a month since I started as the CEO of Infosys.  An intense and rewarding journey.  And journey is a key word here: I've been on the road a lot.  And perhaps that is fitting, especially when charting a new course, that the thinking of it happens on planes, trains and automobiles heading in all kinds of directions.

Late in the evening of my very first day, I found myself in our university in Mysore, addressing ~13k of our fired up, screaming, trainees in the amphitheater of our magnificent campus. And that campus, which I'd heard so much about over the years, was far beyond my expectations. Its beauty, its attention to detail, its magnitude, and its sheer awesomeness, is something to behold. Almost 350 acres, lush green, massive use of renewable energy, and just a great example of sustainability and smart city innovation. And the university itself is an extraordinary institution. We can train ~16k resident students concurrently with a world-class team of educators. Truly exemplifying the spirit of a company that is founded on education, on learning. As my mom used to say, when we can learn anything, we can do anything. And nowhere is that simple truth more evident than in our Mysore campus, where you get the palpable feeling that the young trainees, on their way to great companies in the world to do great work, can do anything, because they can learn anything. It became clear to me that revitalizing our learning core must be a key focus for us going forward.

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August 22, 2014

Cloud's Future Is About Freedom of Choice

Posted by Saju Sankarankutty (View Profile | View All Posts) at 11:41 AM


9 Cloud Trends for 2014 by Infosys [Source: http://www.youtube.com/watch?v=WuumIUXt8wU]

We know the old adage: Don't put all your eggs in one basket. It seems that global enterprises are overwhelmingly using this maxim when it comes to adopting a robust cloud strategy.

They are accomplishing what I like to call a cloud 'freedom of choice.' That is, first adopting the appropriate hybrid clouds for their organizations and then choosing multiple clouds among those hybrid models. Such a multi-faceted strategy is not surprising when you consider the fact that spreading your enterprise's data and operations exposure to multiple sources reduces risk and creates many lucrative business opportunities.

Beware of fragmentation, however. Imagine storing your eggs in various baskets, but the different basket owners won't let you transfer eggs between the baskets. They're cajoling you into using one, overarching Cloud service (their service, of course!). Well, that defeats the point of enjoying Cloud diversity and freedom of choice. The dangers of fragmentation are why organizations need the right Cloud Ecosystem Integrator. That way they can leverage multiple, hybrid Clouds and maintain compatibility between all of them, regardless of the Cloud provider.

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August 20, 2014

Tech Adoption: A Business Imperative for Retailers

Posted by Dinesh Bajaj (View Profile | View All Posts) at 8:42 AM


Today, retailers are seeing consumer behavior and social expectations change on a vast scale. There is a confluence of forces in the global markets that make the era in which we're living a very important one to large retailers. Forces like omni-channel retailing, ability to understand and respond to the context of each and every consumer touchpoint, and a concerted effort to revamp the information systems--have created tremendous pressure on even the savviest of companies.

Best-in-class retailers are quick to adopt processes and models that cater to the new demands of the industry. That sounds fairly straightforward. However, rapid and steady adoption of customer-focused processes is the exception in the retail industry. It's an industry that's very traditional and doesn't exactly change direction easily (art vs. science), especially when technology is involved. Too often, decisions are made on the basis of 'gut feel', competitor insights and current trends, some of which are not destined to survive another purchasing season or two. Once these investments do not yield the desired results, retailers often struggle to justify their decisions. By that time, however, it's too late and the monies are already spent.

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August 18, 2014

Is There A Driveable In Your Future?

Posted by Vikram Meghal (View Profile | View All Posts) at 12:12 PM


Driver Awareness Research Vehicle (DAR-V) | Toyota [Source: http://www.youtube.com/watch?v=IpW7KH2PJ38]

A few weeks ago, Alan Mulally retired after a stellar run as chief executive officer of the Ford Motor Company. I would imagine many CEOs who step down from such a hectic job might have golf or other forms of recreation on their minds.

Not Mulally. One of the first things he did after retiring from Ford was to join the board of directors at Google. On the surface that might not seem like an earth shattering move. Some former CEOs like it best when they're still active with other companies as directors. But his particular choice of a board was what caught my eye. Google, you might know, is intent on creating and taking to market its own driveable computer platform.

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August 14, 2014

Vertically Disintegrated? We Have Solutions For That.

Posted by Kumar Paramasivam (View Profile | View All Posts) at 10:09 AM


The Evolution of IT Outsourcing [Source: http://www.youtube.com/watch?v=mOF54rIIw0Q]

Today, a manufacturing firm can confidently stride across the globe, set up plants, distribution centers, storage facilities, and whatever else it wants with the utmost organizational precision. That confidence - as well as a global footprint - is rooted in the knowledge that the firm has at its disposal an endless array of great software. Whether MRPs, ERPs, demand forecasting, or logistics & supply chain management, there are endless options to ensure that the modern manufacturing company utilizes IT to enhance operations and boost margins.

Every sector and industry should be so lucky. You see, the overarching phenomenon that is offshoring or outsourcing (or whatever you'd like to call it) affects each industry differently. Whereas the aforementioned manufacturer has an IT suite that allows it to reap the efficiencies of having storehouses in Malaysia, a stamping plant in Switzerland, and a sales office in Uruguay, other sectors haven't been as successful. I'm speaking, of course, about the professional services field. Woe to the project manager whose task it is to keep a global operation running seamlessly with the most rudimentary set of IT tools.

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August 12, 2014

Business Platforms Fueled By The Internet of Things

Posted by Suryaprakash K. (View Profile | View All Posts) at 5:42 AM


Marshall Van Alstyne at Emerce eDay  [Source: https://www.youtube.com/watch?v=BBf1OorPg3Y]

Ask yourself why a product like the iPhone has been such a commercial success. Since its introduction, Apple has produced millions of them. Is it the sleek, minimalist design? Is its success because of the ability to get them in different colors or even sizes? Maybe its because they're just trendy.

Well, if your response to these questions is "none of the above," then you're thinking like a true innovator. And I suspect you're going to be quite comfortable in the global economy that will exist in, say, five or 10 years from now. The answer I'm looking for is that the iPhone has been wildly successful because it created its own platform economy.

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August 4, 2014

Tired Old Branches Vs. Cool Technology

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 7:43 AM


Rise of online banking sees decline of physical bank branches in the UK [Source: https://www.youtube.com/watch?v=6c8nLrJaEXU]

It doesn't take a veteran banking analyst to predict the winner of the contest described in this column's title. Commercial banks, especially in the West, are saddled with a lot of real estate. Their branches are vestiges of how customers connected to their banks in the old days. They would stand in line and wait (and wait and wait) to speak with a teller who was behind a foot of bulletproof glass.

I, for one, am not lamenting the waning of the commercial bank branch. Given that the alternative is a lot of cool technology, more bank branches are going to be gone with the wind and few, if any, customers are going to take notice. They'll be too busy using their tablets and smartphones to open accounts, make deposits, wire cash, and apply for loans. Don't take my word for it. The chief executive officer of one of the world's largest financial services institutions, Bank of America, recently predicted that more physical branches would be closing under BofA's brand name because customers are realizing they carry a bank branch in their pockets.

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August 1, 2014

The Great Divide: Myth or Reality?

Posted by Aruna C. Newton (View Profile | View All Posts) at 7:47 AM


Indra Nooyi says that women cannot have it all [Source: http://www.youtube.com/watch?v=h8yi5Cz2oH4]

Being a passionate professional, driving woman's leadership and empowerment, I am deeply interested in gender studies and movements. Did you know that India has 614.4 million women, which is roughly about 8.77% of the world's population and 300 million more people than the entire population of the United States of America! And, as a country, we have been ranked 101 out of 136 countries in the 2013 World Economic Forum (WEF) Global Gender Gap Report, which benchmarks national gender gaps on economic, political, education and health-based criteria.

According to a study titled 'Women in America - Indicators of Social and Economic Well-Being' by the US Department of Commerce, Economics and Statistics Administration in 2009, only 7 percent of female professionals in the country were employed in the relatively high paying computer ($1,253 median weekly earnings) and engineering ($1,266 median weekly earnings) fields, compared to 38 percent of male professionals. In 2009, nearly one-fifth of all women were employed in just five occupations: secretaries, registered nurses, elementary school teachers, cashiers, and nursing aides. The US ranks 23rd in the 2013 WEF report. Norway, which was ranks 4th in the same report, widely adopts an approach of Gender Mainstreaming that calls for the integration of gender perspectives into all stages of policy and processes − design, implementation, monitoring and evaluation − from government to private enterprises.

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July 24, 2014

Building Tomorrow's Health and Human Services With MaaS

Posted by Brian Patt (View Profile | View All Posts) at 9:29 AM


The discussion about Obamacare heats up [Source: http://www.youtube.com/watch?v=Xxz7foLoLrU]

States face a balancing act. They need to comply with regulatory mandates to expand health insurance coverage under the Affordable Care Act (ACA); an act that's been the focus of heated debates, countless delays, and intense scrutiny by millions of American taxpayers. At the same time they need to focus on the effectiveness and delivery of health and social programs to achieve triple-aim: improved healthcare processing, outcomes and lower costs.

Health insurance exchange (HIX) implementation has been one of the most complex mandates that states have had to address within stringent timelines. States have faced many challenges from dynamic regulatory requirements to unprecedented transformation of processes and technologies across jurisdictions in order to comply with this mandate. Timelines and evolving requirements have shifted the focus from delivering care and service to implementing the required technology quickly to achieve compliance.

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July 21, 2014

What Western Banks Can Learn From Emerging Markets

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 9:35 AM


SnapScan to revolutionise S.African banking [Source: http://www.youtube.com/watch?v=8UI4eXAFp-c]

You don't find as many merchant banks today as you would even a generation ago. The point of the merchant bank of old was that Western firms could scour the emerging markets and the Third World to find economic opportunities that, with the right amount of capital and Western know-how, could flourish into profitable enterprises.

How the global economy has changed! Instead of Western bankers applying their monetary rules and economic guidelines to other regions, it's the emerging economies that are giving the Western firms a lesson or two in banking. Frankly, I think the reason that there are generally fewer old-line merchant banks around today is because banks in the emerging economies are becoming innovative and technological powerhouses that can attract and invest capital quite well by themselves.

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July 16, 2014

What We're Learning From Jimmy The Robot

Posted by Dr. Srinivas Padmanabhuni (View Profile | View All Posts) at 6:52 AM


Robot Has New 'Applications' for Technology [Source: http://www.youtube.com/watch?v=6i-gRmlvI8I]

One square inch. That's the size of the circuit board that powers a marvelous new device called Electric Imp.

Electric Imp - it's small and cheap (about US$30) and hooks into its own Cloud. The Imp connects to the Cloud via a wireless network router. A hobbyist or someone wanting to start a small business can use this product to connect whatever devices he wants to the Internet and control them accordingly. Is it any wonder that the Imp's creator used to work on the iPhone? He was trying to find a better way to formulate a Cloud-based system that would allow him to turn the lights on and off in his home when he invented this small Wi-Fi card.

What's fascinating about the story of the Electric Imp, is the democratization of technology.

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July 14, 2014

Leveraging the Internet of Everything

Posted by Sanjeev Arya (View Profile | View All Posts) at 6:26 AM


Maximizing value from data explosion - social development with insights than mere intuition [Source: http://www.youtube.com/watch?v=Y-Bk5vgavYk]

When oil prospectors began striking it rich in the American Southwest during the 19th century, each one would hope for a "gusher." That meant that he had drilled deep enough into a well filled with oil and the pressure under the earth would force it up in a large plume. Gushers took a while to cap, and millions of gallons could be lost over the landscape until rig workers got them under control. But once it was capped and a pipeline brought in, the prospector could expect to tap into exponentially more oil for weeks and even months. The story of the 19th century oil boom is not unlike what's happening today with the global data boom.

Enterprises are benefiting from the fact that exabytes of data (that's 10 to the power of 18) are created every day. The most successful enterprises control those gushers of information, cap them off, and direct them in pipelines to the right places where that data will be parsed and utilized. The World Economic Forum's latest Global Technology Report (GTR) points to this data explosion as part of the inevitable growth of the Internet of Things. So far, only a small fraction of things that have the potential to be connected digitally are indeed connected as such. As more devices - from sneakers to toaster ovens - become connected to the IP networks, all that data will begin a profound transformation. According to the WEF's experts, we're going to begin to see significant amounts of data result into actionable information.

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July 11, 2014

Should Media Consumers Worry About Consolidation?

Posted by Vaibhav Bakre (View Profile | View All Posts) at 5:33 AM


AT&T buys DirecTV in multibillion dollar deal [Source: http://www.youtube.com/watch?v=kS_lkNXL68g]

Very often we hear of industry consolidation in the media and telecommunications space. Take the recent announcement by AT&T to acquire DirecTV, for example. The press releases that went out talked of how the sheer size of the combined company would have many benefits. The belief is that a merger of this stature would bring economies of scale, enable investments, and help the end-users--the customers.

Consolidations like this, however, are not just for the customer's benefit. The truth is, Pay TV companies are facing tough competition from new entrants in the market, like Netflix and Amazon Fire TV. These new entrants not only stream music and content via the Internet but also create their own content! Moreover, the customer demographic for Pay TV companies is also changing. Younger consumers don't have the kind of loyalty to the traditional TV medium that their parents do. They stream content on their mobiles.

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July 8, 2014

Transitions and Anchors

Posted by Dr. Vishal Sikka (View Profile | View All Posts) at 12:17 PM


A video clip from the movie - A Beautiful Mind [Source: http://www.youtube.com/watch?v=w5ToctbuBtc]

Originally published on TIMELESSNESS - Musings on Constants and Other Invariants

The last 8 weeks have been surreal, a blur. From running all of SAP's products to being appointed the next CEO of Infosys, I've been through two extraordinary transitions within a period of time that feels like an instant. And at the same time, these two transitions happened amid the backdrop of much bigger transitions, and transformations, that organizations go through, from companies to countries. Transformations they must go through, to survive, to continue to be relevant, when the circumstances and contexts around them change dramatically. Companies around the world, including mine, are going through these transitions, driven to a large extent by software and computing technology. And as I write this over the fourth of July weekend here in the US, my country of citizenship, I join more than 300 million citizens in taking the time to celebrate independence and big transformative ideas, such as individual freedom, democracy and a constitution to guide a nation. And at the same time, my maternal homeland India has just seen a great transition of its own, and more than a billion citizens find themselves hopeful and looking ahead to a great transformation under a new transformative leadership. So I've found myself reflecting on both my own transitions and those of large organizations, and thought this summer weekend is a good time to write some of these thoughts down.

I was at SAP for 12 years. More than a quarter of my life. And we did a lot. It was a great ride, a great wave. After the news of my resignation and my sudden departure from SAP came out, there was at first the shock of the abruptness with which all this happened. But such is the nature of waves. A great ride one moment and gone the next. This was followed by an incredible outpouring of support from thousands of friends and colleagues, more than four thousand of them, deeply heartfelt emotions, and show of support, that made this transition so memorable and the 12 year journey so worthwhile. It reminded me that we are defined not only by the work we do, but also by the deep and lasting relationships that we build during our journeys.

Continue reading "Transitions and Anchors" »

July 3, 2014

Disrupt Or Be Disrupted. Really?

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 5:41 AM


What do banking customers want? [Source: http://www.youtube.com/watch?v=NU0cBL_Anng]

Innovation - literally "to make new" - hasn't always been considered all that desirable, in the corporate world or anywhere else, for that matter. Executives, sometimes, become so focused on pleasing customers and shareholders that they miss the forest through the trees. Indeed, these executives don't fail because they make bad decisions; their businesses fail because of their good decisions! As they focus on bringing more and better products to market (so-called sustaining innovation), the established enterprises tend not to see other things that customers want.

Disruptive innovation doesn't always work out the way it's put forth in books. And the financial services sector presents some interesting examples. A disruptive innovation to the banking industry in the late 1990s was the creation of rolled-up, ready-for-sale products like subprime mortgages, collateralized debt obligations, and mortgage-backed securities. Banks were reaching a whole new audience and creating an untapped market with these "brilliant" innovations.

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June 23, 2014

Getting Ready For The New Workforce

Posted by Kumar Paramasivam (View Profile | View All Posts) at 11:45 AM


Business Insider Interview on Workplace Flexibility [Source: http://www.youtube.com/watch?v=7KCXJ3BpBf4]

I recently came across a fascinating movie from the late 1950s that deals with some of the same issues the corporate world is struggling with today. It turns out that very little has changed in the last half-century when it comes to how enterprises cope with an ever-evolving workforce.

The movie is called Desk Set. It stars Spencer Tracy as an efficiency expert who is hired by a large media company to find ways to streamline operations and save money. He stumbles upon the reference department headed by Katherine Hepburn; her headstrong character futilely resists the installation of a computer that Tracy claims would do the work of six librarians. The computer, which takes up an entire room, is fed punch cards. It performs extremely well until it accidentally prints out dismissal notices on pink slips to everyone in the company, including the CEO!

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June 16, 2014

What Do Customers Want?

Posted by Sanjay Nambiar (View Profile | View All Posts) at 4:35 AM


Consumers have intense, short term relationships with brands. The challenge today is to change these to long-term, sustainable ones. But, technology-savvy consumers are changing the rules of commerce and shifting the balance of power in their favour when it comes to the relationships they have with brands. Three factors contribute to this:

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June 11, 2014

Why We Won the Alsbridge Innovation Award?

Posted by Sanjeev Arya (View Profile | View All Posts) at 6:23 AM


Ian Chatfield, Customer Experience Director, Openreach Service talks about this engagement

"Think fast." That's what you would say to your team if you are the head coach trying to win a tight game. In a different context, that is what an executive wants her colleagues to do when dealing with customers - especially the unhappy ones.

Customer service and engagement is probably the most important and yet the most overlooked aspect of a company's operations. It is a good example of why innovation must begin at an organization's lowermost level (with customer service agents) in order to have the most lasting effects on a company. Not everything, you see, in an organization can trickle down. Innovation must also travel up the chain.

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June 9, 2014

The Insurance Industry and Innovation

Posted by Ravi Kumar S. (View Profile | View All Posts) at 6:15 AM


Words like innovative and nimble aren't what immediately come to mind when describing the insurance industry. Perhaps, that's because the business of insurance runs on a very basic premise: An army of actuaries utilize algorithms to determine rates for policyholders. If something such as a natural disaster occurs and the companies must pay out on some policies, those companies simply adjust the rates they charge to everyone else. So insurers typically take very highly risk-measured decisions.

In a business as predictable as this one, you wouldn't imagine that bold, imaginative thinking could ever be a part of the corporate fabric. Yet a group from had an extremely enlightening series of meetings with insurance company executives lately. We spoke of how they can use digital tools that ultimately will aid their customers and enrich their bottom lines. Not surprisingly, they listened to what we had to say.

Continue reading "The Insurance Industry and Innovation" »

June 2, 2014

How the Glass Could Revolutionize the Business of Insurance

Posted by Ravi Kumar S. (View Profile | View All Posts) at 7:19 AM


A quick look into the world of Google Glass [Source: http://www.youtube.com/watch?v=1xR3ZW-AdM4]

There's a wonderful saying that some attribute to Shakespeare himself: "The eyes are the window to the soul."

Funny how today's technology can turn this quote on its head: "Digital" eyes are becoming the window to real-time events that anyone, anywhere can observe - so long as they have an Internet connection, of course. Of the many exciting digital eyes (that is, wearable computing platforms) that involve eyeglasses, none is receiving more attention than Google Glass. One of the many industries that the Glass stands to revolutionize is the insurance business.

If there's one thing that most people would agree about the insurance sector, it's that it's extremely conservative and wary of change, especially when the change in question involves technology. So the fact that insurance executives are looking to Google Glass as a way to reduce costs, boost productivity, and improve mobility is promising indeed.

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May 14, 2014

How to harness technology to create value in totally new ways?

Posted by Soundararajan S (View Profile | View All Posts) at 11:28 AM


Google's Grand Plan for Titan Aerospace [Source: http://www.youtube.com/watch?v=31PW-Ep-Ykc]

This snippet of 20th century history never fails to amaze me: In the 1960s, at the height of the Cold War, several military-industrial elites got together to propose creating a communications network that could work in the event of a nuclear war. Their top-secret plan was to design a complex web of communications lines that would allow messages to reach the intended recipient even if a portion of the network was knocked out of commission by a war. Various governments developed this byzantine network and there it stood by for decades, ready for armies and political leaders who might need to use it. They never did. By the 1980s, university professors began using it to send each other messages and trade research.

That Cold War relic was the Internet.

Soon more than just colonels and professors would use it. A young generation of scientists and computer aficionados would unlock its commercial potential. By doing so they helped create the Information Age. Many people are surprised that the Internet sat around as a little-used tool of a bygone era until innovators began harnessing the technology to create value in completely new ways. Its story serves as a lesson as to what can happen when we are unafraid to look at technology from new and untested perspectives, especially when monetization is a possibility.

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May 12, 2014

Are These Stupendous Disruptions On the Way?

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 12:23 PM


4D Printing is the Future of Design [Source: http://www.youtube.com/watch?v=ow5TgVTTUdY]

The analysts at the research arm at megabank Citi are once again creating a buzz for their Top 10 list of the technologies that will disrupt our world.

For example, one of the innovations on their latest list is 4-D printing. Essentially this development will allow people first to use 3-D printers to print out materials that can then assemble themselves. The United States Army, a group that tends to be keen on the latest technologies, seeded a total of $855,000 to a handful of universities that are doing research on 4-D printing. If the military has expressed interest, I imagine private industry has plenty of potential uses for this technology as well.

A promising technology on the bank's new list is immunotherapy. The idea is that doctors can train a person's immune system both to recognize and (if needed) attack cancerous cells.

Continue reading "Are These Stupendous Disruptions On the Way?" »

May 5, 2014

Are You Procuring Innovative Management?

Posted by Puneet Gupta (View Profile | View All Posts) at 12:13 PM


Banking and Media - Cross Industry Innovation - Telstra Enterprise [Source: http://www.youtube.com/watch?v=xp3hYTR-qKI]

I can't say that I'm the biggest fan of fast food. But I am a fan of the business processes and operational excellence that some fast food chains employ in order to get a meal in front of a customer in just a matter of minutes. I've also been impressed by the innovative culture of fast food restaurants. At first glance this statement sounds a bit odd - I mean, how innovative do you have to be to fry up a hamburger?

Well, consider this story: In the mid 1970s, McDonald's got word that one of its franchisees had placed a poached egg, a slice of cheese, and some Canadian bacon in the middle of a toasted an English muffin. He called the sandwich the "Egg McMuffin" and it was (excuse the pun) selling like hotcakes. The restaurant manager had wanted something to sell during the late morning, when people were coming in to buy coffee but it was still too early to be ordering hamburgers and fries. The executives at corporate headquarters were impressed by this new sandwich and gave it their mark of approval. Soon, every McDonald's around the world was selling this new sandwich and it helped the chain expand into the lucrative breakfast timeslot.

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April 29, 2014

Go Hybrid: Combine Growth with Cost Efficiencies

Posted by BG Srinivas (View Profile | View All Posts) at 8:02 AM



The business world can't really get over the fact that Apple, a perennial winner of countless innovation awards, spends just about 3 percent of its annual sales on research & development. (The average for consumer electronics firms is 6.5 percent.) Wasn't it supposed to be expensive to be innovative?

The fact uncovered by recent studies - that there's little correlation between R&D spending and a company's financial performance could be a tough pill to swallow across much of the corporate world. That's because a long-held assumption is that in order to grow, an enterprise can perhaps sideline operational concerns like efficiencies but must focus like crazy on developing new products.

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April 22, 2014

A Fair-weather View of the Future

Posted by Mitrankur Majumdar (View Profile | View All Posts) at 7:29 AM


This Day In History 4-22-1964 The New York Worlds Fair Opens In Manhattan [Source: https://www.youtube.com/watch?v=uHJQJuYt8RI]

To Star Trek fans, it's no surprise that when the first commercially available cell phones really took hold in the 1990s, they were "flip -phones" that had an uncanny resemblance to the communicators used by the fictional crew of the Enterprise. When science fiction visionaries, or even corporations for that matter, have a healthy, optimistic view of what might be in store for society, it's amazing how many of our collective ideas can come to life.

Some 50 years ago, the last major World's Fair opened in New York City and exposed more than 50 million visitors to an array of gadgets and concepts. Most of them came from the corporate pavilions. The World's Fair amazed audiences with a selection of items that seemed so far off into the future to ever become a reality. Here are some of my favorites; you'll be surprised at how many of them were right on the mark.

Continue reading "A Fair-weather View of the Future" »

April 21, 2014

What Goes Into Making Critical Decisions?

Posted by Soundararajan S (View Profile | View All Posts) at 10:12 AM


Taming Big Data [Source: https://www.youtube.com/watch?v=hu8x2iBw6V4]

Crowd-sourcing is revolutionizing the world of decision-making. From personal decisions outsourced to family and friends ("Does this dress make me look fat?") to corporate decisions that determine the shape new products will take, (Presenting prototypes to customers for their reactions, and then going to production.) crowd-sourcing it lighting the path ahead.

But new research points to a related phenomenon that some enterprises are only now seeing as a risk to their ability to make critical decisions: crowd rule. That's right - the same types of crowds that are a boon to that product manager can mire the organization in a sea of Big Data to such an extent that the company becomes nearly paralyzed in its efforts to take decisive actions.

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April 17, 2014

Innovation Happens Outside Your Comfort Zone

Posted by Puneet Gupta (View Profile | View All Posts) at 5:53 AM


Verizon Labs; Where Innovation Happens [Source: http://www.youtube.com/watch?v=frUJqfRDBJI]

Sometimes we need an event to jar ourselves out of our comfort zones. For me, the sad and tragic saga of a passenger airliner that was apparently lost over a remote stretch of ocean was just that sort of event. For more than a month now, much of the world has been perplexed by how something so large and technologically advanced could seemingly vanish into thin air. Up until very recently, search and rescue officials hadn't the slightest clue as to what happened to the large jet with hundreds of passengers onboard - most of them owning and operating mobile communications devices.

The reason this event served as a kind of wake-up call to me was that it showed the limits of the Information Age. As digital consumers, we carry smart phones that can ping a retailer and let it know where in a grocery store we are, and whether we are browsing, say, laundry detergent or tomatoes. Based on that instant geographical information, the store can then text us with a coupon for a certain kind of tomato or announce a two-for-one special on our favorite detergent.

Continue reading "Innovation Happens Outside Your Comfort Zone" »

March 28, 2014

Swimming Upriver: Reverse Innovation

Posted by Puneet Gupta (View Profile | View All Posts) at 6:50 AM


Vijay Govindarajan on Reverse Innovation - Nordic Business Forum 2013 [Source: http://www.youtube.com/watch?v=LM85P1arcNE]

Professor Vijay Govindarajan, who along with General Electric CEO Jeffrey Immelt coined the term "Reverse Innovation" - a.k.a. blowback or trickle-up innovation - says that it has the power to transform every industry, from energy and healthcare to transportation and consumer goods. Yet, outside the quoted-to-death example of GE's wonder ECG machine, real world examples of successful reverse innovation are few and far between. So, is this a case of third world hype or a story of missed opportunity?

Perhaps a bit of both.

Like any other commodity, reverse-innovated products need to find an equilibrium between demand and supply side factors to successfully transition from developing to developed world markets. This means they need to encounter a need that local players in developed markets have not fulfilled because they are either unwilling or incapable of doing so. Also, emerging market firms must keep up a steady stream of innovations and develop an instinct for identifying good "reverse" bets - those with a greater likelihood of acceptance among industrialized world consumers.

Continue reading "Swimming Upriver: Reverse Innovation" »

March 12, 2014

Why Social Innovators Know No Limits

Posted by Soundararajan S (View Profile | View All Posts) at 10:04 AM


Aurolab, Jaipur Foot - Infosys presents Innovating for a Better Tomorrow [Source: http://www.youtube.com/watch?v=wxboOIgTKb8]

During the filming of "Innovating for a Better Tomorrow," an influential television series that debuted in India in February this year, the deputy editor of CNN-IBN asked Mr. Murthy if he saw any difference in the culture of innovation and entrepreneurship between now and 30 years ago. His answer was motivational: Today there are more fresh ideas and budding entrepreneurs in India than there were three decades ago. And their commitment to social progress is more resolute as well.

Economists have argued for centuries about the limits of private investment and entrepreneurship. Is it the responsibility of governments to provide all of the funding and infrastructure by which economies run, or can private entities fuel these engines of progress as well? If recent history is any judge, then it would certainly appear that it would be the latter.

Continue reading "Why Social Innovators Know No Limits" »

March 5, 2014

Come, Innovate, Disrupt

Posted by Sanjay Purohit (View Profile | View All Posts) at 12:01 PM


Why did Facebook buy WhatsApp? [Source: http://www.youtube.com/watch?v=ocMyXXAYnVY]

Recently, members of a now defunct exclusive hacking club got together online to celebrate not a breakthrough break through, but the spectacular success of one of their own - Jan Koum and his US$ 19 billion Whatsapp deal with Facebook. This was the latest in a not very short list of successes of the club's alumni, which included at least one of Napster's founders, and those of Cloudmark, Servio, Duo Security and Immunet, among others.

If ever there was a metaphor for the power of disruptive-innovation this must be it. But urban-legend-status notwithstanding, the truth is that manifestations of disruptive innovation are few and far between - a corollary of the fact that only a tiny fraction of the young and restless who want to disrupt and innovate actually go out there and do so. The vast majority finds its way into the portals of the conventional workplace, nurturing that deep-seated desire all along.

Continue reading "Come, Innovate, Disrupt" »

February 28, 2014

The Power of Effective Organizations

Posted by Soundararajan S (View Profile | View All Posts) at 8:45 AM


What's your favorite innovation-workshop opener? -Sanjay Purohit [Source: http://www.youtube.com/watch?v=r_g3UXkFbNQ]

Creating effective organizations takes a lot of effort and it's no small task. We value the ability to bounce ideas off each other in environments that are safe. We come up with prototypes for new products and services by not being afraid of proposing ways of approaching an issue that might rub people the wrong way. And the team matters - people that collaborate instead of focusing solely on their own goals are often the most potent part of any brainstorming session. But what is a safe atmosphere? It's a place that you might perceive as unfamiliar but remain confident.

When Infosys worked with the European Business Awards to detect the common elements of a best-in-class company, what we found was that organizations that create safe places of brainstorming and creativity tend to be the ones that are the most profitable and able to stave off the competition. In fact, the EBA winners tend to have as a common characteristic the ability to define new markets by sheer virtue of their collective creativity.

Continue reading "The Power of Effective Organizations" »

February 21, 2014

Helping Banks Help Consumers

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 6:18 AM



I was struck by how someone recently described the new chairman of the Federal Reserve Bank of the Unites States. Janet Yellen, she said, is not only the first woman to hold that post. But she's also the first Keynesian who's *open* about being one.

Being a Keynesian, of course, means that you have great faith in the power of monetary policy to affect the economy as well as the banking sector. That there have been central bank governors who have believed in Keynes is without argument. It's fascinating, though, that she is the first one in her country not to hide her devotion to this philosophy. I bring this up because monetary policy is back in the news again. Our colleagues who attended the World Economic Forum last month came away with a healthy dose of discussion on the topic.

Continue reading "Helping Banks Help Consumers" »

February 14, 2014

Innovating For a Better Tomorrow

Posted by Srikantan Moorthy (View Profile | View All Posts) at 9:22 AM


How often is it that we discuss the hopes and dreams of more than one billion people. But that is just what happened when Mr. Murthy, Executive Chairman of the Infosys Board sat down with Sagarika Ghose, the deputy editor of CNN-IBN, for the curtain raiser episode of what promises to be an exciting television series.

Innovating for a Better Tomorrow is India's new must-see program on tele. Its nine terrific episodes are full of the inspirational ideas and innovations that are propelling the nation forward. And the best part of this story is that everyone is along for the ride. Why do I say everyone? You'll see that whatever the innovation - whether financial inclusion or accessible education or affordable conveniences, people are using knowledge that already exists in new ways. And when they do, they make the lives of everyone in our society better. That's not always the intended consequence, of course. Sometimes a researcher in a laboratory is simply trying to find a new antidote. Or a student is attempting to answer a professor's question in a way that's never before been done. Whatever they do, in the long run they're adding significant value to the world around them.

Continue reading "Innovating For a Better Tomorrow" »

February 11, 2014

Infosys Prizes Recognize Intellectual Gold

Posted by Srikantan Moorthy (View Profile | View All Posts) at 6:46 AM

Infosys Prize 2013 winners with Kofi Annan and the Jury
Infosys Prize 2013 winners with Kofi Annan and the Jury

It's time for the Olympics once again. For me, the best part of the games is the telling of all the back-stories before each event.

For those of you who aren't familiar with the back-story, it's a sometimes-emotional look at an athlete's struggles to get all the way to the Olympics. Most of these stories are about against-all-odds situations. It's not uncommon to learn that the aspiring athlete comes from a tough neighborhood, has sustained numerous injuries, but has the right mental attitude to focus on the prize - in this case, an Olympic medal. True, these stories are neatly packaged month ahead of time and formulaic. But that's one of the reasons they work so well. We know that each back-story ends in the present athletic contest laid out before us. And it usually results in that person winning a race and achieving medal status.

Continue reading "Infosys Prizes Recognize Intellectual Gold" »

February 3, 2014

Team Up for Innovation

Posted by Sanjay Dalwani (View Profile | View All Posts) at 9:03 AM


Adam Grant Discusses Give and Take [Source: http://www.youtube.com/watch?v=OHgIQR1zUq4]

Are you a team player? Most of us would like to think we are. That's good news because of the way organizations are assessing the very nature of success.

The coolest viewpoint on this topic is articulated by the Wharton management professor Adam Grant . He says that success used to commonly be a collection of individual achievement. But that's going to change as companies increasingly look at how your accomplishments affect your colleagues. It seems we're all in this together after all! For example, ask yourself what kind of impact you will have simply beyond your core job description. Grant challenges us to think about three types of interactions we have with teammates, The way you interact with colleagues can often say as much about you as does your training, experience, and education.

For starters, there's the "taker." A taker tends to think about getting as much out of teammates as possible. In a bygone era, takers could be tolerated because there was enough work that could be performed in a non-collaborative manner. But today, in the era of innovation, teamwork is essential to generating good ideas. Takers can easily suck the oxygen out of a brainstorming session.

Continue reading "Team Up for Innovation" »

January 28, 2014

Creating Cohesive Conglomerates

Posted by Soundararajan S (View Profile | View All Posts) at 10:16 AM


Episode 173 - Conglomerate performance post-financial crisis [Source: http://www.youtube.com/watch?v=_Z3f5io3h2Q]

In the field of organizational theory and management, no entity has been both highly respected and at the same time roundly derided as the conglomerate. In the 1950s, these large companies came into their own. It would not be unheard of for a conglomerate to manufacture everything from breakfast cereal to car batteries and ladies' shoes (and every product in between).

For generations, shareholders loved conglomerates. They were companies that were involved in so many businesses that no matter what happened in certain markets or economies, the conglomerate could weather the storm because of the sheer variety and expansiveness of its exposures to different sectors.

Continue reading "Creating Cohesive Conglomerates" »

January 24, 2014

How Banks Are In the World's Future

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 8:51 AM

How Banks Are In the World's Future

Christine Lagarde : [Source: http://www.flickr.com/photos/christinelagarde/4325212919/sizes/z/]

Christine Lagarde's inspirational address at the World Economic Forum pointed to some cold, hard facts about the year ahead: First, every country - whether developed or frontier market - must work to ensure that reforms stemming from the Global Economic Crisis take root.

Second, a strong and lasting economic recovery occur leveraging factors from a number of fronts: fiscal, structural, and financial. I think a very important player in the global economic comeback is the financial services institution.

To be sure, regulators and policy-makers from every country have worked very hard during the past five years to prevent, as Lagarde termed it, the Great Depression Part II. But it's the role of banks, and particularly the consumer-oriented commercial banks, that are vital to creating an atmosphere that encourages people of all socio-economic levels to save for retirement, invest for their families, and borrow funds to buy homes and build businesses. A statesman once said that the business of his country "is business." I see what he means. When people of all stripes are saving and spending with banks as their user-friendly intermediaries, the entire economy benefits from their actions.

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January 16, 2014

Make Those 2014 Goals Both Worthy and Achievable

Posted by Ravi Kumar S. (View Profile | View All Posts) at 12:15 PM


The Year in Technology: Follow the @Money [Source: http://www.youtube.com/watch?v=x7S7MnY75yA]

As leaders, we only get so many chances to follow through on our intentions and plans.

Star Trek fans know a bit about the importance of delivering on what you promise. The chief engineer of the Enterprise, Commander Scott, likes to say that if you make your promises a bit underwhelming, then when you save the ship at the last minute with a few deft moves, you'll be seen as a miracle-worker.

That's why it pays to be extra mindful of project planning our innovation journeys at the beginning of the year. Now let's face it: Everyone wants to innovate and be cherished by his or her peers as an innovator. But don't enunciate your plans until you know what your enterprise wants.

Continue reading "Make Those 2014 Goals Both Worthy and Achievable" »

Top Innovations of the Year

Posted by Soundararajan S (View Profile | View All Posts) at 11:58 AM


2013 technology innovation highlights [Source: http://www.youtube.com/watch?v=1eYT_Dw8rfM]

Talk about thinking outside the box! Here are some of my favorite innovations of 2013. This list is by no means exhaustive. It's meant as a springboard to think about what impressed you in 2013 ... and what might be the ingredients of those big innovation during the coming year.

I would suggest that we not subscribe solely to the notion that an innovation has to be an earth-shattering event. Most of the world's most ingenious and most lasting innovations arrive without a huge fanfare. But they stand the test of time and end up changing the way we live and do business.

Continue reading "Top Innovations of the Year" »

January 1, 2014

Rise of the Hackathon

Posted by Puneet Gupta (View Profile | View All Posts) at 9:14 AM


Wesleyan Senior Week Hackathon 2013 [Source: http://www.youtube.com/watch?v=24UJulhFo7I]

If only life were as fun and exciting as being a contestant on a television game show!

Imagine that every time you had to make an important decision, a studio audience would be cheering you on. When you answer a question correctly, you would win a fabulous prize. And the show's host would help guide you through life's many challenges.

Unfortunately our lives don't come equipped with the trappings of a lavishly produced game show. But our lives sure would be neat if they did. One result, I think, is that we would all be encouraged to be a lot more innovative. Nothing motivates a person quite like an assortment of cash prizes and the rousing cheers of a studio audience.

Continue reading "Rise of the Hackathon" »

December 30, 2013

How To Speak Global

Posted by Sanjay Dalwani (View Profile | View All Posts) at 9:40 AM


Can you speak Esperanto? [Source: http://www.youtube.com/watch?v=MjB0v87oMD8]

Remember Esperanto? Several decades ago, an assortment of academics and linguists invented a language that would become (they hoped) the world's common language.

It was a flop. But I must say that the intentions behind Esperanto were admirable. If people involved in international business all spoke the same language, wouldn't it be great? Being able to communicate effortlessly across regions and markets would be immensely useful. Well, yes and no. Some other research out of academia finds that enterprises that embrace other cultures, languages, and ways of doing business are at an advantage. You might think that in the age of globalization, these findings would be obvious. But drill down a bit deeper and the reality is that many organizations expand into other countries without giving those new regions and markets much thought.

Such companies would do well to spend a lot of time analyzing how best to adapt to new markets. Any organization can expand by opening new offices overseas. But the successful ones approach each market differently. Of the many things that make me proud to be an Infoscion, is our ability to be very aware of whatever market we enter. Our company's success continues to be predicated in part on our knack for "speaking global."

Continue reading "How To Speak Global" »

December 5, 2013

The Largest Enterprise Can Be the Best Start-Up

Posted by Soundararajan S (View Profile | View All Posts) at 9:53 AM


GE's Innovation Czar On Startup Qualities | Beth Comstock | WSJ Startup of the Year [Source: http://www.youtube.com/watch?v=vJRkSnMy-mQ]

Innovation is driving the marketplace like never before. So many of us have come to the conclusion that to build an effective organization, we must all think and act like a 20-something entrepreneur who works out of his parents' garage.

There's no denying that young innovators who are fresh out of college will deliver plenty of market-changing products in the next decade. But what about the rest of us? The lion's share of the global economy consists of people who work at large enterprises with distinct corporate cultures and well-defined hierarchies. Too often we're led to believe that we have to throw off the trappings of the large organization in order to innovate like a start-up.

It turns out that the opposite is true. That is, the young entrepreneur who's looking to build tomorrow's enterprise from a drafty garage should be taking cues from established organizations. That's because every effective (and, ultimately, successful) start-up is the result of the right mix of messy innovation and defined, disciplined business processes.

Continue reading "The Largest Enterprise Can Be the Best Start-Up" »

December 3, 2013

Why Centers of Innovation Matter

Posted by Upendra Kohli (View Profile | View All Posts) at 8:50 AM


Masdar City Development Full length [Source: http://www.youtube.com/watch?v=3gapNu7D7xU]

I'm watching the development of Masdar City with great interest. This booming scientific community, just outside of the U.A.E. capital of Abu Dhabi, is on its way to becoming another global innovation hub.

What's different about Masdar's innovation story is that it has occurred pretty much overnight. I exaggerate, of course, but not too long ago this hub was a vast stretch of desert. Now it's an ecologically friendly community where alternative energy is at the top of the innovation list. That's quite remarkable given the Gulf's history of providing the world with oil and natural gas. It goes to show you that being successful in one sector doesn't limit you from creating market-moving changes in another.

There's been a cordial debate for the better part of a decade as to what are the ingredients of a successful technology and innovation hub. One side says it's about "nature": These hubs evolve organically over time. Others say it's more about "nurture." With the right planning, vision, location, and funding, anyone can create a world-class hub.

Masdar City definitely falls into the second category. Its success makes a compelling case that innovation hubs can be the creations of joint government and business efforts. But where Masdar differentiates itself from other government initiatives is that it's dedicated to commercially viable enterprises. If these renewable, clean energy innovations and their start-up companies can't make a market for themselves, they're not coddled by a government agency. It's sink or swim.

Continue reading "Why Centers of Innovation Matter" »

November 27, 2013

A 100-Year-Old Idea Is New Every Day

Posted by Rohit Kedia (View Profile | View All Posts) at 4:31 AM


How Ford's Assembly Line Has Changed Over 100 Years [Source: http://www.youtube.com/watch?v=cxjZ2VT9lFU]

One hundred years ago this month, the automaker Henry Ford stretched a 150-foot rope down the length of his manufacturing plant, attached it to a winch, and - voila - the moving assembly line was born.

Such an assembly line arose from the basic need to manufacture a product - in Ford's case, automobiles - fast enough to keep up with consumer demand. Up until 1913, the production of a car typically involved a team of skilled machinists who would build the model from the ground up.

The assembly line was innovative because it assigned a single task to each of the workers along the line. The workers repeated their tasks on each car that came down the assembly line. This format meant the worker didn't necessarily have to be a skilled machinist. Because the work often involved simply affixing a part to the body of the car, a worker with fewer skills could be hired.

In turn, more people could get employment and develop their skills on the job. In just a few weeks, the assembly line reduced the time it took to manufacture an automobile to three hours from 12. So why, you ask, am I dusting off this interesting piece of industrial history? Well, we live in the digital age, when bits and bytes of information can travel around global networks in seconds. Yet the moving assembly line, which is a century old, is nevertheless an innovation in progress.

Continue reading "A 100-Year-Old Idea Is New Every Day " »

November 21, 2013

Innovation Doesn't Always Mean Disruption

Posted by Simon Towers (View Profile | View All Posts) at 6:19 AM


Anke, Assistant Vice President for Research and Innovation - L'Oreal USA R&I [Source: http://www.youtube.com/watch?v=-BBBCubLltQ]

Part of any innovation journey is to create a major market disruption, right? Well, you don't have to be quite as dramatic as many of us have believed.

There's nothing wrong with redefining the marketplace and introducing new products and services. But the most effective and lasting innovations are relatively small and methodical over the long haul. A vast majority of us are people who constantly innovate but haven't necessarily developed earth-shattering ideas that redefine the market.

One of the statistical givens of the world of finance is that the greater risk you take, the greater the reward. It's why some huge financial institutions give great leeway to their proprietary trading desks. Those financiers are experts at trolling the capital markets for arbitrage opportunities. They can make enormous returns when they buy the right security or take the right position.

Continue reading "Innovation Doesn't Always Mean Disruption" »

November 11, 2013

How Boredom Can Impede Growth

Posted by Soundararajan S (View Profile | View All Posts) at 5:53 AM


Boredom, The Real Secret Behind Innovation [Source: http://www.youtube.com/watch?v=AFe4aPewV9c]

I continue to find a common thread running through the stories of the world's greatest entrepreneurs. Why is it that nearly every one of them has had a bout with boredom? That's the one trait you wouldn't associate with men and women who build companies from scratch, fend off competitors, and bring amazing products and services to market. How could classic Type A personalities bent on conquering a certain sector or industry experience boredom?

Many management gurus agree that boredom is a recurring problem among business leaders who are always trying to find their next business challenge. What I find fascinating is that most entrepreneurs become familiar with a new market and, just as they're about to blaze a new trail, decide to pull back for a while.

A friend of mine once shared with me the trials and tribulations of building a precision tools business. He operates in a very specialized sector. Large industrial companies rely on precision tool shops to do jobs like stamping or forming metal using a host of sophisticated techniques. My friend's company specializes in molding metal parts for automobiles by using water. The water is injected into a mold at such high pressure that the metal shapes itself into a specified form. For years my friend stayed on top of the latest technology and positioned his company as a supplier to some of the world's largest automakers. He was on the verge of expanding the company to other continents in order to fulfill growing demand from overseas markets. But then a curious thing happened: He got bored. His corporate officers and the board of directors were fairly confounded by his abrupt decision to hold off on an ambitious international expansion.

Continue reading "How Boredom Can Impede Growth" »

October 21, 2013

Get Out of Your Comfort Zone!

Posted by Rajesh K. Murthy (View Profile | View All Posts) at 9:52 AM


O'Reilly- When something is commoditized, an adjacent thing becomes valuable [Source:http://www.youtube.com/watch?v=_Uy51k-x9MI]

As business leaders, we're faced with what often seem like endless opportunities to get out of the office and view our organizations from a fresh perspective. We attend retreats, conferences, and team-building days, just to name a few. These off-site gathering allow us to hear about the experiences of other executives.

One such executive is a veteran manager who was chosen as a fellow this past year at a prestigious business school. She has some extremely interesting reflections on what it takes for an established, long-serving company officer to stay innovative. Here are some of her insights, along with my additional comments.

First, know your customers. If you've seen the results of our sweeping survey, Engaging Digital Consumers, you're quite familiar with what we've been saying to our colleagues and clients alike: The digital world has empowered customers to such an extent that it's time to rewrite the playbook. The extent to which a company's consumer base can help it gain new insights has never been greater. That's why it's vital to make sure you have the best information-gathering tools at your disposal. But your organization should also be prepared to give your loyal customers something in return - be it a special deal on merchandise or a heads-up on an upcoming sale.

Continue reading "Get Out of Your Comfort Zone!" »

September 13, 2013

Consumers Can Win When Banks Change Course

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 8:16 AM


Reuters Breakingviews: How to stop banks treating customers like meat [Source:http://www.youtube.com/watch?v=UeVchohzkeo]

Stripped down to its most basic elements, banking is a fairly straightforward business. A bank can make money on interest rate spreads or the fees it charges its customers. Beyond that, everything else is icing on the cake.

For the better part of a decade, financial services firms have expanded mainly thanks to the second way: increasing their existing fees and coming up with new ones. Credit the overall sluggish nature of the global economy for this phenomenon. When one business line becomes more challenging, it's common sense to ramp up your other source of income.

Continue reading "Consumers Can Win When Banks Change Course" »

September 6, 2013

Helping Clients See Around Corners

Posted by Soundararajan S (View Profile | View All Posts) at 10:33 AM


It is difficult for someone born in the 90s to imagine a world without the Internet, smart phones, ebooks and global supply chains. The level of technological change seen in the last 20 years is unparalleled in human history barring, possibly, the industrial revolution. We live in a brave new world where there are more transistors produced every year than the number of rice grains consumed. Information travels fast and is always a mouse-click away while sheer processing capabilities have improved more than a thousand fold... remember the shiny new 1990s laptops with their 50MHz processors?

The last two decades have also witnessed fundamental changes in business models, the market environment and shareholder expectations. The ability to identify and react to market trends is key for organizations to succeed and thrive. Continuous innovation is not a choice, it is about survival. That's why it is important for technology providers to prepare to perform as key partners collaborating with clients in future-proofing their businesses. Helping them transform their business models, make it more efficient and also create new revenue opportunities through collaboration and co-creation.

Continue reading "Helping Clients See Around Corners" »

September 4, 2013

Putting a Price On Information

Posted by Simon Towers (View Profile | View All Posts) at 10:52 AM


Google Nexus 7 tutorial: customizing My Library [Source:https://www.youtube.com/watch?v=KcaHQsrpDVQ]

A while ago, when the popular search engine Google crashed for five minutes, the press reported that the inability of people around the world to search for celebrity gossip and misbehaving professional athletes caused a "short-lived worldwide freak-out."

This is the same Google, of course, that has proposed building a modern-day digital library that would be the repository of all the world's information.

The way we think about what exactly is information and what's worth saving says a lot about us as well. In America, a number of federal agencies are filing proposals as to how the public should be able to access the fruits of research conducted by the government. These proposals focus on academic research of a scientific nature. A lot of what gets discovered and innovated in university laboratories comes in part from public grants. The idea is that if taxpayers are footing the bill for scientific works, then any of those taxpayers should ultimately be able to access the results. Whether a significant section of the population actually comprehends the information presented in a typical scientific research paper is not the question; it's the existence and open access to such information in a public forum that is at stake. What also needs to be addressed is who can get access to what. Presumably a biologist who would like to access breaking research at the Centers for Disease Control in Atlanta might be required, via his university or corporate laboratory, to pay a nominal amount for this to become a viable economic model. However, as a citizen, if he sought to access the same information from his residence, he must be able to - albeit in lesser detail - without having to pay for it.

Continue reading "Putting a Price On Information" »

August 22, 2013

Whither the Disrupters?

Posted by Simon Towers (View Profile | View All Posts) at 5:57 AM


Why Icahn's Betting More Than $1 Billion on Apple [Source: Bloomberg http://www.youtube.com/watch?v=Qfj4Ll_lG4k]

We learned recently that one of the greatest investors of all time, Carl Icahn, did what he's never did before: helped raise the stock price of a company by sending an upbeat Tweet about it. Talk about a powerful 140 characters. In this case the company was Apple, in which Icahn said he'd taken a large position and had enjoyed a nice discussion with CEO Tim Cook. Carl Icahn  is a hardnosed businessman. What's interesting to him is innovation as far it feeds into the company's long-term success and earnings potential.

Continue reading "Whither the Disrupters?" »

August 12, 2013

The Market's Darling of Disruption

Posted by Ravi Kumar S. (View Profile | View All Posts) at 8:16 AM


Jeff Bezos Advice to Entrepreneurs - Founder of Amazon.com [Source:CorporateValley http://www.youtube.com/watch?v=KVZAIss-A-Y ]

You're only as good as your last market disruption.

Don't think so? Well, let's consider how the stock market values innovation. Upon first glance there's no discernible pattern. But if you take a closer look at companies that have track records of relentlessly disrupting their markets and creating new ones, they're usually rewarded well beyond what traditional valuation methods would ever grant them.

Make no mistake: The stock market shrewdly takes notice of those companies that innovate once or twice and then rest on their laurels. In this unforgiving economy, a company must build a solid track record of disruption. Companies that we think of as one- or two-time innovators continue to be pummeled by the market ... even if strong earnings miss the even loftier expectations of investors and analysts.

Continue reading "The Market's Darling of Disruption" »

August 6, 2013

Get a Culture of Innovation To Fit Your Company

Posted by Simon Towers (View Profile | View All Posts) at 11:56 AM



famo.us 2D template demonstration[Source:Steve Newcomb http://www.youtube.com/watch?v=NdAvOE3SyrU]

Building a culture of innovation can sometimes mean starting with an open template. There exists no single, agreed-upon method for establishing a process for achieving innovation. So it's helpful to look at companies at various stages of their lifespans to see what works ... and what doesn't.

Mature companies derive their culture from many long standing factors -like leadership, processes, and values. Start-up firms, on the other hand, don't have the same business horizon. Their founders might have great ideas and a desire to change the world, but they also want to be (and need to be) rewarded quickly. Internet start-up CEOS are thinking about funding targets, the speed of technological change, consumer tastes, and a drive towards a buy-out or IPO. You can bet these factors influence how such companies seek out and define innovation.

Continue reading "Get a Culture of Innovation To Fit Your Company" »

July 19, 2013

The Secret of Silicon Valley's Success

Posted by Sanjay Dalwani (View Profile | View All Posts) at 5:35 AM


Innovation Lab: Silicon Valley | Promo [Source:Wobi http://www.youtube.com/watch?v=dh69eFmHrkE ]

Why is there an inverse correlation between the amount of time and money a municipality spends on creating an "innovation hub" and the actual innovation that comes out of it? I have my own theories.

Among the first things we learned in Economics 101 was Adam Smith's faith in the market's "invisible hand." In some ways, Smith's perspective mirrors what I've come to learn about entities that try to replicate Silicon Valley in their own backyards. They never can seem to find the right formula, despite support from the smartest academics and think tanks on the planet. Maybe they're trying too hard. Maybe they should allow a kind of invisible hand of innovation to take over.

Continue reading "The Secret of Silicon Valley's Success" »

July 15, 2013

Shed unadulterated genius

Posted by Ashok Mysore (View Profile | View All Posts) at 11:12 AM


Jeffrey Tobias, GiveEasy, Winner of Community Services, Shell Innovation Challenge, The Australian
[Source:http://www.youtube.com/watch?v=m_rWwiv4MuU]

In 1948, shortly after the assassination of Mahatma Gandhi, the Nobel Peace Prize Committee declined to award a prize on the grounds that "there was no suitable living candidate" that year. Although nominated on multiple occasions, Gandhi never received the Nobel nod -- a dubious omission shared with the likes of Vaclav Havel for Peace, Leo Tolstoy for Literature and Dimitri Mendeleev for Chemistry.

Like most things, no doubt there were political issues behind these snubs. And though the Nobel Prizes still take pride of place in global awards recognizing the pinnacle of human achievement, there's no denying the symbolism of the awards being bestowed in a rarefied European court.

Continue reading " Shed unadulterated genius" »

July 1, 2013

Grassroots Innovation: Onion Transplanter

Posted by Ravi Kumar S. (View Profile | View All Posts) at 9:13 AM


Grassroots Innovation: Onion Transplanter, Pandharinath More [Source :http://www.youtube.com/watch?v=z0WYreYP-B0]
  

You play the hand you've been dealt. Not only is this a good piece of advice for someone in the middle of a high stakes poker game, but those of us in other pursuits can live by it as well. I've listened to many competent professionals in Global 2000 companies (including my own) complain that if they only had an even larger budget they could develop better products.

Yet you don't have to look too far beyond the walls of corporate labs to see examples of amazing innovations born out of necessity and delivered on the tightest - and sometimes non-existent - budgets. The stories below validate my belief that breakthrough innovations that bring immediate and meaningful impact on peoples' lives can be found everywhere on any scale.

Continue reading "Grassroots Innovation: Onion Transplanter" »

June 27, 2013

A Retail Giant's Top 5 Management Pointers

Posted by Sanjay Dalwani (View Profile | View All Posts) at 1:32 PM


No Noise at Selfridges [Source:Selfridges http://www.youtube.com/watch?v=a_BHskOcY7k]

The man who changed the face of shopping, Harry Gordon Selfridge, lived more than a century ago. His department store in London, with its dazzling window displays and helpful sales associates, made shopping - for the first time in history - less chore and more fun. His store continues to be a beloved part of the British retail scene.

There was another side to the American-born Selfridge. He is also known as a bit of a management guru. Thanks to the books he wrote about leadership and the history of the retail industry, we can continue to enjoy his wit and wisdom. Make no mistake: Selfridge's ideas are timeless and just as relevant today as they were in the early 20th century.

Continue reading "A Retail Giant's Top 5 Management Pointers " »

June 17, 2013

Innovation: Of risks, dead-ends and success

Posted by Simon Towers (View Profile | View All Posts) at 10:14 AM

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Leonardo da Vinci is best known for his paintings and frescoes. The piles of yellowed notes and diagrams he let pile up in his workshop might not be as beloved as the Mona Lisa, but they explain why multi-talented people are often referred to as Renaissance men (or women). When he wasn't painting, Leonardo was busy attempting to build helicopters, design plumbing networks, and create a host of other fascinating engineering projects. Five centuries on, we can confidently say that this famous artist never developed a workable helicopter. His drawings contain far more dead-ends and messy blueprints for never-realized projects than anything that was ever utilized. But that's part of why da Vinci's notebooks are so interesting to modern-day audiences. He's proof that innovation and creativity aren't necessarily neat, tidy, and the domain of people wearing white laboratory coats. Take another innovator, Thomas Edison. He was known to have experimented with thousands of different materials in his quest to find the optimal filament for a light bulb. His studio was always a cluttered mess. Creative types like Edison and da Vinci didn't view their efforts as searching for the right answer as much as they did searching for any answer. It's probably why, by redefining the question and becoming unbridled in their creative abilities, they were so successful in their various pursuits.

Continue reading "Innovation: Of risks, dead-ends and success" »

May 28, 2013

Innovation is the Monetary Policy of Tomorrow

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 7:51 AM

Ben Bernanke to Grads: Innovation Is Our Nature [Source: Bloomberg  http://www.youtube.com/watch?v=WLwizKISjwM ]

When the chairman of America's Federal Reserve - arguably one of the most powerful men on the planet - says he's not going to talk monetary policy, pay attention. That's one speech you won't want to miss. Ben Bernanke did indeed do such a thing at a commencement address recently at a small American liberal arts college. The business reporters in the audience were initially disappointed that Bernanke wouldn't be providing them clues as to where interest rates would be headed in the coming months. But those who listened to his fascinating address on the power of innovation came away with some terrific insights.

Of course, the Fed chairman aimed his remarks at a bunch of wide-eyed graduates, ready to brave the real world, get jobs, and make a difference in society. Bernanke addressed something a lot of folks have wondered about for the last few decades: Is this the end of a century-long economic boom? Are our best days of innovation and exciting, life-changing inventions behind us? If you compare your lifestyle with that of your grandparents, you might say yes. In their lifetimes, they enjoyed jet travel, nice cars, long distance telephone calls, and access to quality health care. Our lives aren't that different from what they experienced.

Continue reading "Innovation is the Monetary Policy of Tomorrow" »

May 27, 2013

Indy Learns from Infy

Posted by Ravi Kumar S. (View Profile | View All Posts) at 9:01 AM

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Mayor Gregory Ballard and Winnie Ballard planting a tree in the Infosys Hyderabad campus to commemorate their visit

The sport's most passionate fans, the entire city abuzz, and the sound of roaring engines - that's what people think of when the Indianapolis 500 comes to mind.

Not too far from the famous speedway, however, there's another race going on right now. This one lacks the sounds and drama of the Indy 500, but it's critically more important to the citizens of this Midwestern city. The race is to make Indianapolis one of the major Information Technology hubs of the 21st century.

In the pole position is the city's mayor, Gregory Ballard. He just returned to Indiana from India, a goodwill trip when I met with him at the Hyderabad campus. We talked about business partnerships and I believe Ballard got a glimpse of the transformational work we do for our Global Clients in the Hyderabad Campus of Infosys.

Continue reading "Indy Learns from Infy" »

May 23, 2013

A Building is Only As Good As Its Foundation

Posted by Raghavan Subramanian (View Profile | View All Posts) at 6:01 AM

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View from Infosys Office at the Rockefeller Center in New York,USA

Pick any great city of the world. Perhaps you live and work in one of them. Now picture the skyline, filled with beautiful buildings, bridges, and infrastructure.

A while ago,I happened to be in the company's New York City office for a string of meetings. And I clearly recollect the skyline - the view as I looked out the window of historic Rockefeller Center to see soaring skyscrapers of every conceivable shape and size. What's most amazing about the taking in of this spectacular view is something a civil engineer once told me: That what you see above ground in any city is only half the picture. There's as much infrastructure below the ground as there is above it.

What we can see from street level and up is quite beautiful. But it's the guts of a city - things like transit tunnels, foundations, and power lines - that really make it tick. These elements may not always be pretty, but they're the type of things that ensure everyone who is in the city (mostly above ground) can lead productive lives. They are the systems that deliver power and people and water. And they are structures that form the firm foundations on which tall skyscrapers can sit.

Continue reading "A Building is Only As Good As Its Foundation" »

May 21, 2013

How to Make a Hit? There's a Numerical Formula for That

Posted by Simon Towers (View Profile | View All Posts) at 7:11 AM

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Sometimes I think, it's only a matter of time before engineers will come up with software that can produce posts like this one. In other words, I'd only have to plug in a few keywords on what I'd like the theme of my InfyTalk post to be. And a computer will turn out a beautifully written, 700-word essay. No other human involvement would be necessary. In fact, here's an article from the New York Times that supports this hunch. It details how one of the last so-called creative bastions of Hollywood - the movie screenplay and those who write it - is an enterprise that is about to change dramatically. That's because statisticians claim to have developed ways to detect winning formulas of movies using data.

Such a development shouldn't come as a surprise. Look at communications, especially through a political campaign. In that realm - once ruled by intangibles like whether a candidate "looked presidential" - data is now king. Pollsters feed the reams of data to campaign statisticians, who in turn develop a candidate's platform and speaking points. In Hollywood, studios often take gambles on films worth hundreds of millions of dollars. The idea is that by supplying themselves with enough data, they can remove a lot of this risk.

Continue reading "How to Make a Hit? There's a Numerical Formula for That" »

May 14, 2013

The Mother of Invention

Posted by Carol McCarthy (View Profile | View All Posts) at 7:51 AM

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Mater artium necessitas. Or in English: Necessity is the mother of invention. We, in the technology world, certainly owe a lot to necessity. You can look at necessity a number of ways:, such as drive or ambition or determination. These qualities are all part of the culture of a great technology-based organization. But while we're analyzing old phrases, what's also noteworthy about the one I've just shared is that it links invention (or innovation, if you'd like) to a mother. Because the U.S and urban India celebrated Mother's Day this weekend, I thought it would be fitting to look at what influence our moms have had on the world of technology and human progress in general.

I came across a wonderful essay in the Wall Street Journal earlier this week from a technologist who likens her experience with raising her four children to creating a more efficient organization. At first she admits that she knows she might offend some readers with her premise - how "arrogant" she might come across for recommending that a good leader parents her employees. Instead, what she is saying is that her parenting helped her understand the different styles and personalities of people around her. And, more importantly, how to motivate and challenge them against the background of a technology company.

Continue reading "The Mother of Invention" »

May 8, 2013

How to Look Around Corners

Posted by Mohit Joshi (View Profile | View All Posts) at 6:20 AM


Clayton Christensen on How Will You Measure Your Life 

Read Clayton Christensen's How Will You Measure Your Life? yet? After the wild success of his book The Innovator's Dilemma in the late 1990s, this Harvard Business School professor seems to have delivered another hit because the author once again requires the reader to make some tough decisions about how one relates to one's surroundings.

I came across a recent interview with Christensen in which the professor discusses making life decisions based on full value rather than marginal value. What does he mean by this distinction? For example, making a decision based on expediency is often based on the assumption that you will pay a small, marginal cost. But Christensen warns that in the end, you always end up paying up for expenses you never thought you would have to face. "This goes on in your personal life just as much as it does when you invest in setting up a sales force," he says in the interview.

Continue reading "How to Look Around Corners" »

May 3, 2013

Clean up before you co-create

Posted by Simon Towers (View Profile | View All Posts) at 5:54 AM

Review | First Google Fiber customers  [Source:NBCActionNews  http://www.youtube.com/watch?v=mjIXyvcHybs]

Do non-business consumers really need gigabit Internet access? Google seems to think so, as it readies to roll out its Google Fiber network into Austin, Texas, its second location after Kansas City.

So, do non-business consumers really need gigabit Internet access? To get to the answer, and in the true spirit of customer-centricity, let's play co-creation with the customer.

Continue reading " Clean up before you co-create " »

April 30, 2013

Autonomics - Automation with Intelligence

Posted by Chandra Shekar Kakal (View Profile | View All Posts) at 9:20 AM

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Chandrashekar Kakal, Senior Vice President and Head- Business IT Services, Infosys with Chetan Dube, CEO, IPsoft sealing the partnership that will automate IT services for global clients

I have always been intrigued by the possibility of 'doing more with less'. More output with less input, conservation of effort and energy, increasing productivity - it's all so fascinating especially when managed intelligently without compromising on ethics and ecological balance. The same applies to IT services. If less human effort can be consumed to resolve routine issues, talent can focus on higher-value activities and higher order purpose. This means automation - the execution of activities without human intervention based on pre-determined business rules. This does require someone to initiate a tool or write scripts to automate a process. But, what if automation itself can be automated? There comes the concept of autonomics.

Autonomics is all about building expert systems that are self-learning and self-healing. Can we build software 'robots' to take over the task of writing scripts or initiating an automation? Can repetitive, predictable tasks be executed by a 'virtual engineer' who learns in much the same way as a human engineer does? Thereby, can we free-up talent to work on more complex tasks that require visualization, imagination, team work and collective wisdom?

Continue reading "Autonomics - Automation with Intelligence" »

April 29, 2013

Scouting Out the Next Batch of Infoscions

Posted by Sanjay Dalwani (View Profile | View All Posts) at 7:16 AM

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The Infosys Foundation recently had the pleasure of recognizing two Google Fellows for their accomplishments, much of which laid the groundwork for what we know today as cloud computing. Our company and its charitable foundation are always looking to foster education and innovation wherever it might be.

Continue reading " Scouting Out the Next Batch of Infoscions" »

April 22, 2013

Sidestepping Pitfalls in the Search for Technology Innovation

Posted by Simon Towers (View Profile | View All Posts) at 1:49 PM

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A very successful private equity investor once shared with delegates of a packed conference that he spends more time on the road than he does in his office. The reason, he said, is that he wants to see firsthand the types of companies in which his firm is considering investing. Not only that, but he would go to exotic lands during theworst times (weather-wise) of the year. Monsoons would hit the coasts, earthquakes would shake cities, and snowstorms would cripple roads and airports. It wasn't a fun task, he said, but it allowed him to see how the land's commercial enterprises faced challenging situations. Being a private equity investor is about identifying growth where others can't. The globetrotting on the part of this particular financier was just one of his tactics to identify which foreign companies had systems and processes in place to deal with unexpected events.

Continue reading "Sidestepping Pitfalls in the Search for Technology Innovation" »

April 5, 2013

The Journey to Technology Intensity: From Seeking IT Investment to Inspiring It

Posted by Anand Prasad Arkalgud (View Profile | View All Posts) at 5:02 AM

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I got into a friendly debate recently with a friend about the level of IT investment necessary for competiveness.  My friend's organization was spending upwards of 3% of revenue on IT.  To put this into context, the benchmark for IT spending as a percentage of revenue for their peers in the industry is in the region of 1.8% to 2.3%. So, does that mean that a company, which spends 3% has got it all wrong?

Continue reading "The Journey to Technology Intensity: From Seeking IT Investment to Inspiring It " »

March 18, 2013

Balancing Compliance and Conversation

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 8:04 AM

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Here's a mashup of findings from two separate studies on the social media behavior of banks. According to the first, which looked at the Twitter performance of over 300 U.S. retail banks, almost 22% of the accounts were either dormant or deactivated. About 50% tweeted less than once every 3 days and 1 in 10 managed fewer than 20 tweets over 12 months. The second, a study of 50 leading private banks found that one-third did not even have an active Facebook profile and only half of the remaining two-thirds responded to a test request. 


Continue reading "Balancing Compliance and Conversation" »

March 13, 2013

Navigating the Innovation Economy

Posted by Simon Towers (View Profile | View All Posts) at 11:03 AM

Sanjay Purohit

Tune in to the audio post here*

* Sanjay Purohit talks about Co-creation models for building tomorrow's enterprise

Part of the pleasure of reading a good book is being able to share it with friends and colleagues. And because Infosys provides me with this space to blog about topics like innovation and creating smarter organizations, I can supply you with a digest of some of my reading that's relevant to these areas.

In that spirit, I highly recommend Doing Capitalism in the Innovation Economy by William H. Janeway. The author is a venture capital veteran who provides a fascinating glimpse into a rarified niche of the financial world, especially as to how VC firms funded the first modern technology start-ups of the 1970s and '80s.

Continue reading "Navigating the Innovation Economy" »

March 8, 2013

Farming It Out Without Giving Away the Farm

Posted by Sanjay Dalwani (View Profile | View All Posts) at 8:57 AM


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"Now don't get me wrong. I like innovation; just not too much of it." That's what I imagine I would hear if I were a fly on the wall of certain corporate headquarters these days. Large companies that once zealously guarded their technological innovations are now opening the floodgates of access to such technology.  Yet, they're grappling with just how wide they should throw open those floodgates. Indeed, it's a delicate balance: If there's too little innovation on the part of your collaborators, you're pretty much out the game. But if they take what you gave them and innovate too much, they stand to take control of the very technology you once called your own.

Continue reading "Farming It Out Without Giving Away the Farm " »

March 6, 2013

Harnessing the Power of Paradox

Posted by Sandeep Dadlani (View Profile | View All Posts) at 4:07 AM

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Like it or not, we tend to think in extremes: He is incompetent. This job stinks. I am a failure. My boss loves me. This idea is perfect. She is an angel. 

But there's a danger of looking at the world in black and white. I am reminded  of a recent webinar hosted by Hitendra Wadhwa, a professor at Columbia Business School. His fascinating presentation was titled The Power of Paradox: How to Unlock Your Full Potential by Embracing Opposing Ideas. Wadhwa explains how some of the world's most effective business leaders are incredibly adept at seeing issues in shades of gray. "Great achievers through the ages have secretly cultivated a powerful discipline that has allowed them to operate at their highest potential in life and leadership," Wadha says. "Rather than choosing between two opposing thoughts, values, traits, beliefs or emotions, they have stepped up their game by simultaneously embracing opposites."

Continue reading "Harnessing the Power of Paradox" »

March 4, 2013

Power Grids Fueled by Innovation

Posted by Ashiss K Dash (View Profile | View All Posts) at 4:45 AM

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I watched a show recently about how India is making efforts to build out its power grid to meet the needs of a rapidly growing population. What drew me in to this spot on the NewsHour television program was the anecdote told by Rajdeep Sardesai, one of the country's prominent news presenters.

He told the NewsHour reporter about what he was doing last year when India suffered another massive blackout: He was lunching with one of the nation's top government officials in charge of energy. When the official received news of the blackout, which affected half of India, the man simply continued enjoying his meal. Sardesai was amazed that the crisis left the official literally unfazed. "That in itself epitomized for me that it wasn't being treated as some kind of a national emergency, but another day in the office," he said.

Continue reading "Power Grids Fueled by Innovation" »

March 1, 2013

Unlocking the Value of Innovation and Thought

Posted by Simon Towers (View Profile | View All Posts) at 3:23 AM

Michael Loechle, Vice President, Information Systems, Alstom Thermal Power, describes how Infosys' approach helps Alstom achieve better, more innovative results

The most famous songwriter and celebrity of the 19th century - Stephen Foster - is virtually unknown today. Some old-timers might recall the songs he wrote because they were still very popular in the first part of the 20th century. Tunes like "Camptown Racers," "Beautiful Dreamer," and "Swanee River" defined American popular music for many generations. Yet when he died after collapsing on the street in New York City, Foster was found to have just 38 cents in his pocket. Could you imagine today if the head of a major entertainment label or music publishing company were to die with less than a dollar to his name? We live in an age when the so-called middleman - the person or entity that connects buyers and sellers - is the dominant force in the market. To be more specific, the middleman makes the market in the first place. That's why he tends to dominate it.


Continue reading "Unlocking the Value of Innovation and Thought" »

February 22, 2013

Around Half the World in Eight Hours. What's Next?

Posted by Sandeep Dadlani (View Profile | View All Posts) at 2:35 AM

Infosys Celebrates Cross-Listing on NYSE Euronext London and NYSE Euronext Paris 

Breaking new ground has always been familiar territory for Infosys. 

After all, we invented the Global Delivery Model; we were among the first companies to create salaried millionaires back home in India; and the first to dot the Country with office campuses that are more like resorts than staff work spaces. In fact, one of these campuses hosts the world's largest corporate university. 

Continue reading "Around Half the World in Eight Hours. What's Next? " »

February 18, 2013

A Jury of Our Peers Is The Toughest Judge

Posted by Sanjay Purohit (View Profile | View All Posts) at 4:46 AM

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(Left) Samson David receiving the NASSCOM Business Award for Infosys Edge™ and (Right) Vishnu Bhat receiving the Golden Peacock Innovative Product / Service Award for Infosys Cloud Ecosystem Hub 

What is it about being judged by our peers that's so important? These days a global corporation operates in countless markets and, if it does an exemplary job, it receives accolades every now and then from the people and organizations with which it does business. Yet, there's really no substitute for being honored by the folks you know.  Perhaps it's because they're the ones who scrutinize our accomplishments the most and are quickest to tell us when they think we've stumbled or haven't met their high standards. It's no wonder that Hollywood celebrities say that awards that come from their fellow screen actors mean the most to them. It's why sports teams face their toughest critics in their hometown newspapers. It's why for a thousand years of practice in common law, a man is judged by a jury of his peers for the verdict to carry legitimacy.

Continue reading "A Jury of Our Peers Is The Toughest Judge" »

February 8, 2013

Testing Times Need More than Time-Tested Actions

Posted by Manish Tandon (View Profile | View All Posts) at 5:31 AM

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Infosys in TIME       [Source: http://www.timeincreprints.com/]

Business lore has it that the LED might never have been invented had a Japanese corporation not pulled the plug on a blue light-emitting diode project. This only steeled the resolve of genius innovator Shuji Nakamura who secretly persisted, despite budgetary obstacles and laboratory explosions.

Continue reading "Testing Times Need More than Time-Tested Actions " »

January 30, 2013

Sharing the Innovation Spirit with AstraZeneca

Posted by Suryaprakash K. (View Profile | View All Posts) at 4:55 AM


Sam Covell, Head of IS Procurement, AstraZeneca

Being a global service provider with a domain appreciation, we service clients across continents and verticals. We are accustomed to working with enterprises from across verticals that subscribe to various ideologies. Every once in a while we come across a company that sees the world in much the same way that we do. And the ideologies, that our two organizations share, make working together uniquely fruitful. One such company is the pharmaceutical giant AstraZeneca - where synergies are established along the 3Cs - Courage, Collaboration and Creativity - driving the value system on which execution was founded.  In a manner of speaking, we're both in the innovation business.

Continue reading "Sharing the Innovation Spirit with AstraZeneca" »

January 25, 2013

Finding Heroes

Posted by Jackie Korhonen (View Profile | View All Posts) at 5:45 PM

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World Economic Forum 2013: Impressions  [Source: http://www.flickr.com/photos/worldeconomicforum]

Sometimes when you travel, you hear news from home you might have missed in your everyday life. This week I read an interesting article about my local library in Manly, a suburb Sydney, that made me think about leadership.

It made me think about how we choose our heroes. A recent  ranking of the most admired Australian women was topped by two Olympians and a number of celebrities. Of course, it is natural to admire the discipline, focus and resilience that drives many great athletes.

Continue reading "Finding Heroes" »

When Innovation takes on a Mission

Posted by Subu Goparaju (View Profile | View All Posts) at 3:51 PM

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Subu Goparaju - Senior Vice President and Head - Infosys Labs with the UN Secretary-General Ban Ki-moon

Sometimes, an idea, simple though it may be, can single-handedly change the way the world works. It can empower economies to put payment systems into the hands of the unbanked millions. Enable global corporations to reduce energy footprints. Or even positively impact basic human development fundamentals like healthcare, sanitation and education. Sometimes, one doesn't even, at first, notice the positive evolution set off by these powerful innovations. And yet they change the world. One conversation. One insight. One inspiration at a time.

Continue reading "When Innovation takes on a Mission" »

January 23, 2013

Strategy for Gender Equality: Educate our Sons

Posted by Jackie Korhonen (View Profile | View All Posts) at 1:01 PM

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Jackie Korhonen, SVP & Head ANZ Infosys, at the World Economic Forum, Davos

Global figures like Kofi Anan and Shashi Tharoor tell us that, perhaps, the single most powerful tool for improving the world is educating women and girls. Summing up a large body of evidence ranging from health outcomes to economic productivity, Tharoor concludes, "If you educate a boy, you educate a person; but if you educate a girl, you educate a family and benefit an entire community."

Like many female executives, I'm often asked how to increase women's participation and advancement in business.  Increasingly I am convinced the answer is, educate boys.

Continue reading "Strategy for Gender Equality: Educate our Sons" »

January 18, 2013

Does your Company have a bias against Innovation?

Posted by Simon Towers (View Profile | View All Posts) at 9:21 AM

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Tune in to the audio post here*

*S.D. Shibulal, CEO Infosys talks about innovation at Infosys

A longtime client recently sent me an academic paper he'd just read that - much to my pleasure - singled out Infosys as a model of innovation. I share this story because receiving laurels from academics isn't always easy. They're a tough, discerning bunch.

Continue reading "Does your Company have a bias against Innovation?" »

January 11, 2013

Manufacturing Trends you cannot afford to miss in 2013

Posted by Sanjay Jalona (View Profile | View All Posts) at 9:48 AM

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Just this morning I found myself whistling the tune of a wonderful old ballad. The song was "Just In Time" - the same one Sinatra made so popular decades ago. In any case, I realized I couldn't have whistled a more appropriate song after I stumbled across Infosys list of the five hottest manufacturing trends for 2013.

Continue reading "Manufacturing Trends you cannot afford to miss in 2013 " »

January 7, 2013

Treating Employees Like Customers

Posted by Nandini S. (View Profile | View All Posts) at 6:15 AM

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A friend of mine is the chief operating officer of a prominent real estate organization. She often tells me how extensively the business had changed over the past three decades.

For her, one of the most noteworthy transformations is how her company views their employees. When she started at the company, people who interviewed for both middle management and leadership positions could generally be characterized as able to see themselves at the firm the rest of their careers. They would work their way up through the ranks, learn from the best colleagues, and retire with the knowledge that they and the company had grown together. It was a symbiotic relationship. The company thrived because of the hard work and innovation of its employees. They, in turn, succeeded because the organization provided them with the ideal framework from which to create better products, make new discoveries, or, in the case of a non-science sector, like real estate, forge more efficient and lasting relationships with clients.

Continue reading "Treating Employees Like Customers" »

January 2, 2013

Just how Sustainable is your culture of Innovation?

Posted by Simon Towers (View Profile | View All Posts) at 5:27 AM

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Passion. It's a word we throw around quite frequently in the business world. I often hear friends say they are passionate about their job or about their career. 
 
But, I think, we often confuse passion with ambition. Think about the people you've come across over the course of your life who were solely focused on getting that next promotion. According to Bill George, a professor at Harvard Business School, that kind of attitude displays ambition but not necessarily passion. Prof. George, who teaches leadership at Harvard and had a distinguished career leading Medtronic, recently spoke to the Infosys Executive Leadership Summit. "If your passion is to get a promotion, you'll never innovate," he said to the crowd. "If your passion is to get a promotion, you'll probably make a lot of money, but you are not likely be the innovator. If you innovate you deserve to make a lot of money and you will, but if you start out with the goal of getting promoted, you will not be the innovator."

Continue reading "Just how Sustainable is your culture of Innovation?" »

December 26, 2012

Is Fruitful Partnering Measurable?

Posted by Sanjay Dalwani (View Profile | View All Posts) at 6:05 AM


For transformation partner-client relationships to deliver on the enterprise-transformation agenda, beyond trust and proven skills, there needs to be a strong foundation of alignment and synergies around what the measures of success and business value are. But above all, there needs to be a shared vision of how the partnership will help the client enterprise prepare for tomorrow. This view is reaffirmed, every time a client trusts a vendor partner to join force through their next business mission. To me, that is the recognition of a vendor's true perceived partner-value born from their ability to help the client enterprise achieve their business goals through innovation, operational efficiency and winning market moves.

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December 19, 2012

It takes an Innovator to lead a culture of Innovation

Posted by Sandeep Dadlani (View Profile | View All Posts) at 5:44 AM

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Harvard Business School professor Bill George speaks at the Infosys Executive Leadership Summit.

Bill George teaches leadership at Harvard Business School. Imagine my delight when he announced to at the recently convened Infosys Executive Leadership Forum that one of the first cases he ever wrote at Harvard was about Narayana Murthy, the founder of Infosys.

Mr. Murthy's achievements are well known to those of us who have worked for the company he founded. Beginning in 1983 and with just $250 in his pocket, Narayana Murthy would build a global corporation within one generation. The rapid rise and initial success of Infosys came from Mr. Murthy's invention of the Global Delivery Model, now the gold standard throughout the services industry. His accomplishments also helped pioneer what has become a formidable economic force: the Indian technology industry. Just why did Bill George decide to write one of his first business school cases about Mr. Murthy? Because the Harvard professor says he's astounded at just how many large corporations lack the kind of senior executives that Mr. Murthy had when he was building Infosys. That is to say, Mr. Murthy recognized the importance of making sure his corporate leaders were innovators at heart. Why, asked Prof. George, do so many large companies, with all their resources and access to talent, fail to innovate? And why aren't their top people natural innovators?

Continue reading "It takes an Innovator to lead a culture of Innovation" »

December 10, 2012

What else?

Posted by Anand Prasad Arkalgud (View Profile | View All Posts) at 6:24 AM


Enterprises  go about their business - hurdling challenges, harnessing opportunities - as a matter of business-as-usual. And, every once a while, leaders stop to ask "what else?" How can we take that big leap? What's that big idea...that big pursuit...that'll make that big difference. And, it's easy to fall into a trap here; and begin to think that this "what else" or innovation is something to be tracked outside of business-as-usual. In fact, this big new idea can simply be that which makes the very same business-as-usual faster, easier or better  by rewriting the formula that the business leverages to get its work done every day.

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November 16, 2012

Ready to Rethink your Business Yet?

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 4:41 AM

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The challenging business environment is clearly compelling organizations to think anew. Of course, most enterprises appreciate the need to 'rethink the business' but I am uncertain if we all pursue this agenda - down the ranks - with equal enthusiasm. With 'rethinking' perceived to be mostly synonymous with colossal structural alterations and deep-rooted changes in strategy, I suppose I won't be entirely incorrect in saying - several prefer to defer, delay or deny the inevitable not wanting to give up the comfort of the familiar or even perhaps risk business continuity. But rethinking the business need not necessarily be an agonizingly painful period before the enterprise emerges stronger in a happier future, as several of us may well imagine. It can be as simple as developing new or even just improved existing capabilities, with a holistic view of the larger business intent, through a framework for small but strategically significant multi disciplinary change.

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November 14, 2012

No Patents. No Inventions. No New Products. Yet Innovative.

Posted by Simon Towers (View Profile | View All Posts) at 4:58 AM

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How so, you ask? Well, I've been looking at some idea champs in China. The first - Haier: The largest home appliances company in China. Their innovation model is all about tailoring products, invented elsewhere, specially for the Chinese consumer. For example, they added an anti-mud clogging feature to the regular washing machine. And here's why. Chinese farmers use washing machines to clean their veggies! And with 50% of China's population concentrated in its rural areas, this is big business.

Continue reading " No Patents. No Inventions. No New Products. Yet Innovative." »

November 12, 2012

Dimensions of Innovation

Posted by Sanjay Purohit (View Profile | View All Posts) at 5:06 AM

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I began my journey to rediscover innovation several years ago when we started to consolidate our views around Building Tomorrow's Enterprise. We clearly saw the 7 mega trends shaping the future and already had an enviable track record in internal innovation through our client delivery processes. But, we needed more insight into the various dimensions of innovation and the wide range of approaches adopted by global organizations to reshape their businesses. And, that's when I started visiting client sites - in fact over a hundred of them - seeking insights around innovation. What emerged was a truly robust view of innovation which eventually converged into a simple framework to help understand innovation along 3 key dimensions, which I see as a cube.

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November 8, 2012

Because, Corporate Social Responsibility is more than Window Dressing...

Posted by Raghavendra K (View Profile | View All Posts) at 8:55 AM


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Recently, when our ''Project Genesis' touched a great new milestone - over 1,00,000 students trained, it set me thinking.  Some forty years ago, Milton Friedman famously declared that the "Social responsibility of business is to increase its profits." If he were alive today, would he still have dismissed corporate social responsibility as window dressing? We'll never know. But what I do know for sure is that CSR has come a long way from being a footnote in annual reports or well-intentioned corporate action to emerge as a driver of societal welfare.

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November 7, 2012

Why it's important for them to say "I do"

Posted by Mukul Gupta (View Profile | View All Posts) at 5:55 AM

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My story begins with a plan in a Scandinavian country to expand its railway system. If you've ever talked to people in countries like Sweden, Denmark and Norway, you know Scandinavians take great pride in their public transportation systems - especially rail. Even though these countries have relatively small populations with high per capita automobile ownership, people nevertheless enjoy travelling by train because of how easy and economical it can be. The rail system in Scandinavia is so successful that a couple of years ago, one of the governments wanted to expand certain stretches of its system to two tracks from just one.

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October 26, 2012

If I'd Listened to what my Customers wanted, I'd have given them a Faster Horse

Posted by Sandeep Dadlani (View Profile | View All Posts) at 6:50 AM



The American industrialist Henry Ford once said this. Bet he'd heard the adage "the customer is always right".  Yet, he trusted his business instincts and visioning rather just the somewhat limited wish-list of his customers. I'm not, for a moment, suggesting that it's a good idea to blind oneself to customers. But, it's important to see that striving to give customers what they want does not mean delivering it in the exact manner they may have envisioned it - because envisioning that tomorrow is the provider's job. Our job. And, so it has always been.

Continue reading "If I'd Listened to what my Customers wanted, I'd have given them a Faster Horse" »

October 15, 2012

No Aspiration Beyond Respect

Posted by Srikantan Moorthy (View Profile | View All Posts) at 9:18 AM

Srinath Batni, Member of the Board and Head of Delivery Excellence, Infosys speaks about the Infosys value system

Every once in a while, a young engineer fresh on the Infosys campus, pops this question -  "In the hierarchy of corporate aspiration, what comes at the top?" My answer is always the same - " In my book, it's respect." Because quest for respect is the enterprise's conscience keeper....the compass that ensures that all of the organization's efforts are always aligned in the right direction. And, when an organization is respected, it means that others realize the value of its existence; and they want it around. In many ways, this is the Infosys way of work and life

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October 12, 2012

Respect is its own Reward

Posted by Ravi Kumar S. (View Profile | View All Posts) at 6:02 AM

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Team Infosys with the Oracle Excellence Award for Specialized Partner of the Year - North America


Earlier last week, Infosys won the P&G GBS External Business Partner Excellence Award for 2012. An award recognizing just 6 GBS partners for their excellence during 2012. And this is the second consecutive year that Infosys has won this award - a very infrequent occurrence in the P&G GBS World. This same week, Oracle conferred a triple honor on Infosys by naming us Oracle Specialized Partner of the Year in Financial Management and Human Capital Management and jointly recognizing Infosys and Ricoh Europe, an Infosys Business Partner, with an Oracle Excellence Award: Eco-Enterprise Innovation.

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October 8, 2012

Finacle Aspires to Leadership of a Higher Kind

Posted by Rajashekara V. Maiya (View Profile | View All Posts) at 5:41 AM

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available here. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.






October has begun on a high. Gartner, Inc. has positioned Infosys as a Leader in the recently released 'Magic Quadrant for International Retail Core Banking 2012*' report for its Finacle™ core banking solution. The Leaders quadrant is occupied by vendors that demonstrate strong development methodologies, and all these vendors have a measurable strategy for disaggregating core banking software functionality into component-based constructs. Many vendors possess methodologies for quality assurance or are executing on a strategic road map to attain certification. Most vendors maintain a strong banking market understanding through methodical processes, and have extensive marketing delivery and sales channels. Although there are many well-balanced vendors/products in this quadrant, some are in transition and possess evolving products, process maturity or both. The report can be accessed here. While we are delighted and honored, we do realize that leadership vests us with great responsibility towards our customers, partners, other stakeholders. And also towards ourselves.

Continue reading "Finacle Aspires to Leadership of a Higher Kind" »

October 4, 2012

Musings from Oracle Open World

Posted by Sandeep Dadlani (View Profile | View All Posts) at 9:54 AM


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    S.D Shibulal, CEO, Infosys delivering the keynote address                             Infosys at Oracle Open World

Serendipity. I have always found this word and its connotation of possibility rather intriguing. The implicit promise of a happy accident waiting to happen is so exciting. Shibu's presentation, yesterday, at Oracle Open World made me think of this word again. Citing some of the defining moments in modern history - such as the discovery of penicillin, the invention of the airplane, and the spinning of the World Wide Web - he observed that these big bang discoveries were the result of relatively small advances, acclaimed as seminal ideas only in hindsight, after they had changed the world.Historically, individuals and then research labs have been the hotbed of groundbreaking thought. But in this day and age, such events are continuously simmering within enterprises in the form of conversations, insights and ideas - sometimes as yet unrecognized - yet waiting to break free and bring about radical progress.

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October 3, 2012

Knowing what to Innovate

Posted by Simon Towers (View Profile | View All Posts) at 10:25 AM


Forbes ranked Infosys 19 among the top 100 most innovative companies. And, I think this is just the moment to talk about how people and enterprises can learn all those skills to improve their own "innovator's DNA".

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September 28, 2012

Releasing Innovation. And How!

Posted by Sanjay Purohit (View Profile | View All Posts) at 9:00 AM


Confluence 2012, Monte Carlo. An ironically 'easy' setting for  discussions on tough-to-crack topics about innovation and business success in a difficult economic climate. And, there was a lot of that over the course of two days. Yes, times are tough. And enterprises have to play the cards they're dealt. However, with innovation, they could change their 'workable' strategies into a winning game plan - a thought that we explored in some detail over the course of two days.

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September 21, 2012

Balancing Strategy and Execution, Globally

Posted by BG Srinivas (View Profile | View All Posts) at 8:07 AM

Infosys acquires Lodestone

Recently we announced the acquisition of Lodestone, a global management consultancy firm headquartered in Zurich. This means we are now equipped, more strongly than ever before, to serve up deeper consulting offerings for our clients in Europe and the world over. The combination of our breadth of capabilities and Lodestone's extensive experience, of driving transformational change, will provide our clients a world-class team to accelerate transformation and innovation-led growth. But, for us, this journey to fortify our business transformation capabilities - so our clients can quickly identify trends, imagine new possibilities and create the means to disrupt the market - began almost a decade ago when we first saw a convergence of opportunities for us to make a difference.  Most leading consulting firms, then, had not globalized their business models, had not integrated technology and business value thinking, and had a shaky record of delivering results on engagements.  We decided to get right in and drive changes in the profession.                                   

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September 12, 2012

World Economic Forum (WEF), Tianjin

Posted by Rangarajan V. R. (View Profile | View All Posts) at 11:04 AM

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So, what's the headline? Simple. "Economists won't bet on world economic trends. They'd rather do something innovative to keep businesses going. And believe it's important that governments work closely for the progress of global economy - after all, it's all interconnected."

Yes, it's exciting to be here again. Big corporations apart, WEF invites fast growing small companies, innovative firms, entrepreneurs with ideas for radical social progress and academicians. Last year, the most talked about topics were the Chinese Yuan-USD exchange and the Economic Crisis in Europe. From what I hear now, it's no more about the crisis in Europe - it's the " Europe phenomena"! Businesses must simply learn to adapt and thrive in the changed situation.

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September 11, 2012

A Question of Attitude!

Posted by Srikantan Moorthy (View Profile | View All Posts) at 11:28 AM

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It was a clear Tuesday morning over the Atlantic, and we were a little more than halfway through a flight from London to Dallas. After a light meal, I was getting ready for a short nap when the captain made a cryptic announcement that we were beginning our descent and were expected to land shortly, not in Dallas, but in Newfoundland, Canada, because the U.S. had shut down its airspace!

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September 10, 2012

Collaboration: Physical-Virtual. And Potent.

Posted by Arindam Banerji (View Profile | View All Posts) at 6:45 AM

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Online collaboration, for all of us, is familiar terrain. Blogs, wikis, social media, collaboration applications on forums like Facebook, and social-CRMs are an integral part of our everyday life. But, collaboration can have a very different dimension - Virtual physical collaboration. This is actually a concept that preceded the invention of the World Wide Web and has, in fact, been commonly leveraged in the arena of healthcare - specifically facilitating telehealthcare and telemedicine. For instance, teletransmission of ECGs was popular with doctors as early as 1975. This system was also used to remote-monitor pacemakers fitted out for patients residing in inaccessible parts of India. It helped  doctors remotely interpret arrhythmia (irregular heartbeat) and reach medical aid. Today, telehealth has advanced to a point where remote testing of patients, physicians' consultations and even remote robotic surgery are all possible. 

Continue reading "Collaboration: Physical-Virtual. And Potent." »

September 5, 2012

Infosys edge

Posted by Sanjay Purohit (View Profile | View All Posts) at 7:13 AM

Samson David - Head of Platforms, Infosys, gets candid about how platforms are re-defining the way for business

It's a world of growing complexity and changing dynamics. And, I often find many vexing challenges, that businesses face, stem from the fact that they must, on the one hand, add on new capabilities to adapt to change, and on the other rationalize these add-ons in the interests of organizational efficiency and operational simplicity. It's not difficult to see how sometimes this dual-agenda can create conflict.

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August 28, 2012

Infosys recognized as one of the Achievers 50 Most Engaged Workplaces™ in the United States

Posted by Nandini S. (View Profile | View All Posts) at 6:37 AM


This annual award recognizes top employers showcasing leadership and innovation in engaging their employees. At Infosys, we've always understood that these practices are not just good for employees but the bottom line for us people managers.

In fact, just last week, when I came by Nandita's article about how Human Resources leaders can equip the department to truly deliver business value, I was particularly drawn to her views around the HR manager's role in employee engagement through periods of change management.

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August 27, 2012

Renewing our vows

Posted by Jan Erik Aase (View Profile | View All Posts) at 5:34 AM

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This month my wife and I are celebrating our 30 year anniversary .  It should go without saying that I've spent the last few months trying to think about what we will do to celebrate.   Of course, a natural place to look for reminders of that wonderful day was our wedding album. (Yes, it is an album full of printed pictures - digital pics, DVDs and personal video cams didn't exist in the early eighties).  As I looked through our wedding album, I realized how much we've changed.  Sadly the extra weight, wrinkles, grey hair and aging were pretty obvious changes...for my wife, and I just look more distinguished today (ha ha, don't let my wife see this post!!).

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August 22, 2012

A challenge. A cause. A commitment.

Posted by Krishnan Narayanan (View Profile | View All Posts) at 7:51 AM


Source:USAID & National Rural Health Mission

Who can disagree - when work is a passion, every day is a joy? For some it's all about the fun at work, for others breaking a record, creating something new perhaps, or making a difference. It's a little bit of all of this that drives me.  That's why, I deem it a grand privilege to be at the forefront of the team from Infosys that's working shoulder to shoulder with MDG Health Alliance and the United Nations Foundation to end child diarrheal deaths, in support of the United Nations Secretary-General's Every Woman Every Child movement. This team works to scale up access to oral hydration therapy and zinc formulations all over the country.

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August 14, 2012

Balancing the Equation Between Education and Employability

Posted by Srikantan Moorthy (View Profile | View All Posts) at 10:14 AM



Ironically even as the population of the World is reported to be growing, study after study reports a shortage of skilled talent required for the knowledge economy. While it is the constant drop in the number of students opting to further their education in math and science, in the developed world, in countries like India where numbers don't pose a challenge, the issue lies is the quality of education. For example, even as the intake capacity for engineering courses in India has soared to 1.44 lakh students year-on-year, the employability number for engineers is reported to be in the 15% to 25% range. The gap is largely around the areas of applying leant concepts in the context of the problem to be solved. Communication skills and the ability to work effectively in teams is found lacking too. 

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August 10, 2012

Building tomorrow's nation

Posted by C. N. Raghupathi (View Profile | View All Posts) at 7:38 AM

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India's growth, over the last 2 decades, has been phenomenal. For the majority of us urbanites who stand at the cusp of India's transformational journey it's a rewarding experience. And, we barely see beyond the cocoon we are ensconced in. Yet, there lies a world beyond - Rural India.  72% of India resides in villages. And a significant section of these 6,50,000 odd villages does not have a single bank branch, leaving a speculated 40% of India's population unbanked. When it comes to insurance, the situation leaves even more to desire. Only 15% of the Indian population has life insurance in any form. The Indian Government, needless to say, has initiated powerful schemes to remedy this situation but still needs a vehicle to effectively carry this forth.

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July 27, 2012

It's time for a new way of thinking about public services

Posted by Jim Havelka (View Profile | View All Posts) at 7:34 AM

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Government organizations have an undeserved reputation of working on less challenging business issues and being technology laggards. Yet many US Government agencies support missions which are highly complex and directly impacted by the effects of globalization, growing and aging populations, global threats and the recent US economic issues.

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July 23, 2012

Bring on the ideas, ensure they don't stop

Posted by Sanjay Purohit (View Profile | View All Posts) at 5:48 AM

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When do enterprises truly dream up innovations and dare to create the new? When the organization is wired for innovations, perhaps? But, what really unleashes possibilities and the organization's passion to unthink? I am convinced that this is more likely to happen in firms where the fear of failure is mitigated. Or when a failed idea costs the enterprise so much lesser than one may have imagined, that the pressure to always "get it right" does not impede the "let's imagine-the-unimagined" process.

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July 16, 2012

A razor-thin advantage

Posted by Suketu Patel (View Profile | View All Posts) at 5:48 AM

2012-GO100-logo-R.jpgIn the world of global outsourcing, the market has become incredibly competitive.  More IT service providers are battling for smaller overall deals.  And this is taking place in the face of one of the toughest global economic climates in several decades. This year, major European economies will shrink or show marginal growth. Recovery in the U.S. economy is stalled. Unemployment remains high. Growth forecasts are very muted. And it's an election year in the U.S. where messages around outsourcing are considered taboo. 

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July 9, 2012

Making innovation work at enterprises

Posted by Simon Towers (View Profile | View All Posts) at 6:16 AM


Every time I visit a firm, one of the first things I notice is that everybody thinks they are innovating.  But, once you start talking about ideas they say, oh, we have lots of ideas, but none of them actually see the light of day. Why? I think, it's because the conventional organization is not wired to really innovate.

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June 25, 2012

Strategic collaboration: Vital for future growth

Posted by Sanjeev Arya (View Profile | View All Posts) at 5:33 AM

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In today's world of ever-changing dynamics and unprecedented market conditions, global businesses are challenged to sustain their competitive advantage. I believe in the constancy of businesses seeking newer ideas from within and also from their partner ecosystem.

Innovation is necessitated by the need to change and to challenge the norm, for the improvement of a process, a system, an organization or the society at large. Co-creation and innovation continue to resonate in my mind when I monitor global trends in action across industry sectors, and more so, in the telecom sector. We, at Infosys, continually work towards delivering business value for our clients with these concepts ingrained in our strategic directives. So, how does one enable value? One of the quickest ways to do so is to partner and leverage investments to create new growth opportunities on a  mutual basis.

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June 14, 2012

Tomorrow's enterprise: Making client-centric transformations

Posted by Sanjay Purohit (View Profile | View All Posts) at 12:37 PM


Enterprises gearing for tomorrow are focusing on creating higher and more inclusive growth opportunities, driving higher efficiencies and trying to get things faster and better to the market. At the heart of it is one core philosophy: Improve relevance to customers. And deliver greater value, than ever before, for them.

@ Israel: Business and beyond

Posted by Krishnan Narayanan (View Profile | View All Posts) at 11:39 AM

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I'm back from an invigorating trip to Israel. But the excitement, really, began a while ago with a vision that we have at Infosys:  To become the network of networks, where we bring together innovation networks from around the world and make it all relevant to our clients. In recent times, I've been engaging with several research and innovation networks in Australia, Finland and Netherlands. Infosys Labs, in tandem, is looking to leverage the external innovation ecosystem as part of our efforts to evaluate early stage technologies that can energize this agenda. And Israel - the highly innovative country that it is - topped our consideration list as we began our early explorations. 

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June 5, 2012

Where do you stand on innovation?

Posted by Anand Prasad Arkalgud (View Profile | View All Posts) at 10:15 AM


When we talk about companies in the context of innovation, we are quick to point out how some companies are innovators - leaders in innovation, while others are laggards. Innovators or leaders are firms that believe that a core part of their business - their soul - lies in inventing the next new thing. They invest a lot of money in research and development, and are accustomed to trial and error. They understand that there is a given ratio where missteps and failure outpace success. Laggards are the sort of companies that wait till a product or service matures before they jump into the marketplace. Why? They save money because they don't invest in R&D and worry about failure.

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May 8, 2012

Teaching and learning in Detroit

Posted by Srikantan Moorthy (View Profile | View All Posts) at 4:12 AM

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A few weeks ago, Infosys launched a training program jointly with Wayne County Community College and two other partners (The Workforce Development Department & The Detroit Economic Growth Corporation), to reskill Detroit's out-of-work automotive workers. Modeled on the boot camp that we run at our Mysore campus, the Detroit version aims at delivering IT skills enablement education in a tight 18-week time frame. For more details, visit our pressroom

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April 23, 2012

Experience tomorrow's enterprise

Posted by BG Srinivas (View Profile | View All Posts) at 2:11 PM



In my ongoing discussions with CEOs and executives, I find we are all looking for the same things - ways to quickly adapt to the changes around us and drive top-line growth. Large business and technology shifts are shaping the future and we are looking to harness the opportunities these forces are creating. With increasing clarity, I can see 7 key trends that are at the fore. For instance, one that you couldn't have missed, is the advent of the digital consumer and how her demand for personalization is upsetting the apple-cart of existing business models. We have shared our point of view, on building tomorrow's enterprise, with over 100 global corporations, and conducted innovation co-creation workshops with over of 50 of these enterprises. In fact, we are consistently putting our business and technology investments into these areas so our clients are equipped, for tomorrow, with all they need to not just manage change but spark the next wave of growth.

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April 2, 2012

Co-creation. Some call it innovating at innovation.

Posted by Sanjay Purohit (View Profile | View All Posts) at 9:16 AM



One of the largest telecom operators in the world launches an m-commerce ecosystem as a new business line. A global consumer products company introduces a distributor inclusion platform. An aeronautics giant builds a state-of the-art customer engagement modeling center. Innovation is a way of life for most enterprises.

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March 23, 2012

Value of strategic partnerships

Posted by Paul Gottsegen (View Profile | View All Posts) at 9:35 AM



If you are a golf fan, there's no way you wouldn't know Tom Watson. But, you may not know his long-time caddy Bruce Edwards who was on his bag for 37 PGA tour victories. Have you ever noticed that champion golfers always seem to have the most well-respected caddies? This is no coincidence. Golf pros who treat this partnership strategically set themselves up to reach their potential and beyond. The key is having strong criteria for what to look for. With a caddy it would be great preparation, managing the player's psychology, and technical expertise on what shot to hit.

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March 12, 2012

In a world where self-disruption equals self-preservation!

Posted by Simon Towers (View Profile | View All Posts) at 9:23 AM

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While most of us continue to "unsee" competition, some smart companies are fighting the "bad guys" even before they show themselves. It's dousing fire with fire for them, as they employ self-disruption to thwart competition and not just survive but thrive. Look at the AutoCAD app-store from Autodesk - the world leaders in 3D design and engineering software. Making its application downloadable for smartphones and tablets, on a third-party store, meant revenue sharing. But by offering the "most convenient...most accessible" solution, even in such a niche market, they've effectively neutered the other wannabes.

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