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November 13, 2009

Loss Reserving Approaches

In recent times, global financial markets are shaken by a credit crisis originating from U.S. mortgages. Some of the big banks including those with diversified portfolios with good track records have shown signs of eroding profits and credit crunch. This has brought the focus back on to the risk process adopted during last decade when the charge-offs were historically lower. As the audit process for loss forecasting are becoming more rigorous, bankers are finding their existing loss forecast process being either over simplistic or too complex to understand and validate. Hence a better method is needed which can incorporate historical information, economic trends and multi-model support without making it challenging to implement and maintain.

The loss forecasting models eventually are used to create a loss reserve for the bank. Banks today are being challenged with the credit losses looming large over their asset categories including credit card loans, real estate loans, auto loans, mortgages and others. In addition to their loan losses, banks also have to absorb their loss reserves. Loss reserve are generally used by banks for dealing with charge offs. The idea is to keep the bank safe and sound from bad loans. Additionally loss reserves helps in turning the economic cycle as it built up loss reserves anticipating higher future losses when the economic cycle turns negative. During bad times, it is able to extend credit thereby working as ‘countercyclical’. An economic or financial policy is called 'countercyclical' if it works against the cyclical tendencies in the economy. That is, countercyclical policies slow down the economy when in upswing, and stimulates it when in downturn.

However the current financial problem got magnified because the banks failed to follow the theory. Instead of building up reserves during upturn, banks failed to keep pace with the loan loss reserve ratios with outstanding. When the downturn started, to offset the losses, loss reserves started eating into banks capital thereby severely impacting its ability to remain functional. Instead of following countercyclical approach, the banks became ‘procyclical’. In procyclical approach, the bank’s credit policy and loss reserve practices moves in correlation with economic cycle. During upturn, banks advances loans for poor collaterals and low creditworthy customers (subprime). This contributes to rapid growth in credit lending, rise in collateral values and decrease in loss reserves. However during downturn, the bank becomes very stringent in credit lending and increases loss reserves which impacts its profitability and worsens its capital requirement. In extreme case, this behaviour can convert into an industry crisis.

November 12, 2009

Winning in the turns with "Analytics on Demand”

As the world comes out of the worst financial crisis ever, the world has seen two big turns in the space of the last 12 months alone. Lehman fall led to panic leading to the first big turn and the anniversary of the big fall was greeted by record stock market highs, possibly leading us to the next big turn. Organizational nimbleness has never been tested like this before, and, worst still, the global volatility, given the free web and higher degree of interdependence between multiple economies and events, does not show signs of ever reducing.

Understanding ever-growing reams of data with agility– both organizational as well as macro-economic, has assumed significant importance given the environment. While detailed and on time insights into the data around customers, vendors, productivity, profitability etc. enable the organizations to raise their ability to extract the best productivity from the resources deployed, these insights also provide them early signals on the business performance and bolster their capability to react quickly to the volatile business environment.

However, creating a world class “data to insights” capability is not easy. Even the best organizations have issues around lack of data integrity, lack of single version of truth, applications and data in silos and not talking to each other and last but not the least, lack of scalability around the talent pool required to analyze data. For some firms who have already have invested in BI and data warehousing applications, quick response to different situations requires highly agile analytical capabilities with aggressive timelines that cannot wait for the changes to be made to those BI tools and applications. For those, who haven’t got these tools in place, IT investments in BI tools, data warehousing and middleware initiatives are not easy to come by. They need to look at ways and means of achieving analytics capabilities without investing in the IT infrastructure as getting buy-in for these investments is a long drawn process and not a recipe for success during the turns. 

Is there a middle path possible and if yes, what is that middle path? Is that middle path “Analytics on Demand”? The answer atleast to my mind is yes for 3 reasons.

Firstly, “Analytics on Demand” or “Analytics on the cloud” enables the organizations to leverage global talent pool on tap without making any significant investments upfront. This reduces the cycle time in terms of getting business case signed off, change management etc.

Secondly, an on demand model enables agility while responding to changing business and analytics requirements. It enables the organizations to experiment with different views of their data. While the organizations are trying to fine-tune their business requirements around reporting and analytics, an on demand model provides them ad-hoc capabilities around reporting and analytics using the people layer on top of the hard coded applications, more apt at providing well defined and configured analytics. 

Thirdly, I have always believed that “IT is the most extreme form of process outsourcing”. This also implies that an on demand model can be used as an interim before business applications are developed. This approach provides quick time to market and an ability to perform quasi-user testing at the stage of requirements gathering!  I have noticed that huge % of analytics is “disposable”. It cannot be defined and coded in a business application without running the risk of it becoming obsolete by the time the application is ready. While experimenting, once it is established that certain reports and analytics have a large count and can be standardized for business use, those can be hard-coded in the business applications.

As my colleague Santhana wrote on democratizing analytics (http://www.infosysblogs.com/knowledgeservices/2009/10/democratizing_analytics_is_it_1.html ), an on demand model puts the power of leveraging analytics in the hands of people who need it rather than bundling these needs in a central initiative, larger than life and something that has a part chance to see the light of the day.

Indian stocks face power shortage

The link to my article discussing the likely resons for sobering corporate performance and the likely impact of the exit strategy is pasted below:

http://atimes.com/atimes/South_Asia/KK13Df02.html

November 11, 2009

Indian corporate performance to moderate

The corporate sector performance in India, in terms of bottomline growth has been quite strong in the last couple of quarters. An analysis of the performance of a large number of non-financial and non-oil companies by the Economic Times showed that, while their topline has hardly moved, the bottomline has, on an average, increased by more than 20%. This has enthused the market no end, and save for a few corrections (due to both global and domestic cues), the undertone remains quite bullish.

The bullish undertone is evident from India’s VIX (Volatility Index) that was launched a couple of years back by the National Stock Exchange (NSE).

With the VIX hovering near its lowest level, it is clear that the risk perception of the market is quite low while the Nifty is now only about 20% adrift from its all time high, although the economic conditions were quite different during these periods. Is the market under pricing the risk? Quite so. Here, I will dwell with one of the three factors viz liquidity, corporate performance and government intervention.

Corporate performance – Its important to note that non food credit growth in India has slowed down substantially. A tapering off of credit flow does not really make for a highly positive corporate outlook. And with domestic demand remaining flat, corporate toplines have hardly moved during the last two quarters. Fact, however, is that the higher bottomline was on account of depressed commodity prices, low interest rates and low labour cost. Going forward, none of these would be able to boost the performance as these have, in the past.

Commodity prices: After the commodity prices peaked in 2008, they went on a tailspin.

This is clear from the movement of the MGM Index. It is an index of base metals (aluminium, copper, zinc, lead, nickel and tin) developed by Metallgesellschaft (MG), the West German meatals, engineering and chemicals group. Off late, however, the commodity prices have picked up sharply. This is not only attributable to restokcing of commodities, mainly by China, but also to a large extent to the inflow of liquidity into commodities as asset class. Whatever some experts might want us to believe, the uptick in commdoty prices has nothing to do with perceived ability to have moved out of recession. Flow of liquidity in the commodities has been further exacerbated by the plethora of commodity Exchnge Traded Funds (ETFs), that are attracting the investors in drove. As per an estimate, the commodity ETFs have seen an investment of over USD 30 bn. The run-up in oil prices is another case in point. I read somewhere that the average daily trading volumes in key energy future contracts is at around 15 times the world demand. Phew. With commodity prices ratcheting up, this will lead to heightened cost pressures going forward.
Interest rates: The recent announcement by the RBI clearly indicating a tightening of monetary stance also implies that period of cheap liquidity is over for the Indian corporates. While I am not expecting the interest rates to rise soon, there are enough indications that as inflation picks up, interest rates will also go north. Agreed, the current bout of inflation has a lot to do with excessive food prices on the back of failed monsoon, but I expect the the food prices to moderate at a later stage as the Rabi output enters the market. However, with commodity prices moving up, it will start feeding into inflation. Also, with the monetary policy clearly in a tightening mode, pick up in credit demand will also lead to hardening of interest rates.
Labour cost: Anecdotal evidence also suggests that the thaw in the domestic job market is over. As companies come up with their hiring plans and retention of talent becoming paramount, reduction of work force or implementation of wage freeze is no longer an option now.

Clearly, as cost reduction ceases to be a feasible alternative for the corporates, sustenance of a 20% plus growth rate in corporate bototmline will not be possible, unless there’s a dramatic increase in their topline. This requires a substantial increase in domestic demand which does not seem likely. Added to that, likely increase in interest rates will act as dampener for leveraged consumption that many consumers have been used to during the last few years of cheap financing options that were available.

Hence the expectation of moderating corporate performance. 

Employee Engagement or Employee satisfaction ?

It is a typical chicken and egg question - employee satisfaction or employee engagement - what comes first? Where should the orgonization focus more? 

There are almost equal no of HR experts on both the sides and they have all the logic to support their individual and collective belief.

I would like to stick out my neck and support those who think Employee satisfaction comes first and it is a stepping stone for employee engagement. My logic is rather simple: -

 Satisfaction = f(what employee expects, what she gets, time,back ground of the employee- social,economic,cultural)

Satisfaction being a continuous process starts from the day 1 and gets reinforced with time depending on the importance of the varios factors considered to be important for the individual employee. Loyalty towards the organization starts to develop when the employee continues to get the positive reinforcements on various important aspects for the duration of the employment.


 Engagement = f(enthused involvement of the employee in the work she does, her loyalty to organization and its cause, time)

Though Engagement is also a continuous process like satisfaction, if one looks at the time factor associated with both  satisfaction and engagement and the variables like 'Loyalty to organization...' and 'enthused involvement in ... work'.. both the variables take time to form....

Employees who are better eqipped to do a particular job are generally more empowered and more enthused to do the job much better than employees who are not. This takes time as the employee needs to get trained and understand the job she is expected to do. Similarly the variable 'loyalty to the organization...' starts to take effect (on average) from the 6th month unwards which is dependent on the variables that drive satisfaction.

To put it in a more simpler way, Satisfaction starts at the lower order needs of a human being. Engagement belongs to relatively a higher order need....

To put it in another way for those who have read the 'Bhagwat Geeta' Engagement is for those who want to achieve the state of Nirvana through Karma (by being a karmayogi). Satisfaction is for everyone....

November 9, 2009

Contract Management Systems: Building a business case

For most corporates, investing in a Contract Management System (CMS) is not high priority. In fact, it often takes some mishap to even start thinking of evaluating one in the first place. But, over the last year or so, I have seen the number of discussions and queries on this topic increase and one is now presented with a healthy response when one searches google for this topic. Even after the need has been identified, its a fairly involved route to get it to a stage where the investment is sanctioned. One needs to be aware of some of the key factors that influence the outcome.

 

  1. There are multiple stakeholders involved - Procurement, Legal, Business and IT. The right stakeholders from each of these units need to be bought into the decision. Most of you will agree that this is not a trivial issue and needs to be given utmost importance if the initiative needs to succeed. However difficult this may be, its important to get this box ticked sooner rather than later. That way, either this gets nipped in the bud before too much time and effort is expended or has all round backing, improving the odds of success tremendously.
  2. It is difficult to build a business case for it - The implementation of the CMS will, without doubt, need to be backed up by some sort of business case. This is a tricky issue cause, it means that one has to quantify the benefits of implementing the same, which means that one would have to have a record of the penalties incurred for not meeting certain obligations or losing out on discounts etc. Needless to say, that at this point, one enters a recursive loop cause inability to track such data is one of the reasons to implement the CMS in the first place. What has worked in many organisations is to combine intangible benefits with anecdotal/ representative costs and using external benchmarks from organisations like IACCM. A good idea is to involve the potential vendor as well since its likely that they would have helped other organisations facing the same issues.
  3. Will it be an IT spend or will Business spend from its budgets - Another tricky one which will not just determine who will sign off on the final decision but also the fate of the solution. Business tends to concentrate more on the functionality and usability of the solution whereas IT is likely to take a systemic view and evaluate the solution from its fit to the overall IT architecture of the organisation. One of the situations where the journey will determine the outcome.
  4. Should the scope be limited to buy/ sell side contracts or should it encompass both - While this is not a show stopper in most cases, this question tends to come up sooner or later. My belief is that, while its an important consideration, one must weigh the benefits of widening the scope to the impact it will have on increasing the complexity and time for implementation and consequently the risk of the project becoming a monstrosity.
  5. There are internal systems that might do the job partially - One often hears the argument, especially in these times, whether it makes sense to evaluate some internal systems viz. existing ERPs or Procurement systems that might do the job partially and avoid spending additional dollars on a new solution. While it certainly would be prudent to check whether you have Contract management capability in any of your existing applications, it may also be worthwhile checking a) if your internal IT team recommends it and is willing to support it, b) if the vendor is open to customising it and c) how much time it will take and what it will really cost you. Most seasoned program managers would know that "just using additional functionality" can be deceptively expensive.

There are many organisations who have overcome some of these issues and are reaping the benefits of having gone through the pain. Suppliers of these solutions have also understood these pain points better and are not only able to work with the client to help resolve them but have also designed innovative solutions (Contract management as a Service etc) that can help alleviate some of the concerns.

November 6, 2009

The US unemployment whammy

All talks about US economic recovery has been thrown to the wind with the latest release of the unemployment numbers today. The unemployment rate jumped by as much as 40 basis points in one month, up from 9.8% to 10.2%, while the general expectation was a level 9.9%.

Nonfarm payrolls declined by 190,000, more than the expected figure of 175,000. While this jump would have some technical component to it, the current unemployment  rate is still a reality. More interestingly, the largest job losses have been in the construction, manufacturing and retail trade. The dip in construction is not surprising as there is a large scale fear that after the scheme of first time home buyer credit of USD 8,000 expires (slated for end of this month), demand will plummet.

 

Going through the numbers, there are quite a few interesting observations to be made:

 

·         Unemployment among full time workers (i.e those desirous of working full time or are on lay off from full time job) has crossed 11% mark to reach 11.1%

·         156,000 additional people remained unemployed for more than 26 weeks, thereby making them ineligible for unemployment insurance

·         In last one year, an additional 3.2 million people have stopped receiving unemployment allowance

·         Of the total unemployed, currently 35.6% of them are not getting any allowance

·         The average duration of unemployment has gone upto 26.9%, the highest ever recorded

 

What this means is that recovery (or some acceptable form of it) will only be possible if the stimulus package continues. Withdrawal of stimulus will affect likely nascent recovery.

Not surprisingly, yesterday the Senate passed the proposed extension of unemployment insurance benefit. Once this is okayed by the House and the president, the Emergency Unemployment Compensation Extension Act (HR 3548) will provide immediate assistance by extending relief to those workers whose benefits would or has already run out. The legislation will provide families in all states with 14 weeks of additional benefits, and six more weeks to the 27 states with the highest unemployment rate. Workers in these high unemployment states who have exhausted or will soon exhaust their benefits will be eligible for a total of 20 additional weeks of emergency unemployment compensation.

 

Now, the funny part. The bill would cost $2.4 billion, and will be paid for with an extension of the federal unemployment tax (FUTA). In essence, the government will force the companies to pay more tax for hiring employees, which would then be used to pay the allowance.

 

My fear is that, this will actually make the companies even more reluctant to hire full time workers. When the business is not sure about sustainability of demand, they would not prefer to hire full time workers as it will be even more costly (given the imposition of additional tax). They would prefer to increase productivity of the existing workers (as was evident from the rise in productivity numbers released yesterday), hire part time workers (as is evident from a dip in unemployment rate among part time workers, from 6.4% to 6.1%) and increase the work hours of part time workers.

 

Another point to be noted is that, the Senate yesterday also approved extension of the USD 8,000 first-time homebuyer tax credit through April 30, 2010 and provide for a USD 6,500 credit to new purchasers who have lived in their current residence for five years or more. This will, ofcourse, moderate the fall (may even see some increase) for some more months going forward. But this is more about postponing the inevitability and preponing the future demand (which will have even adverse impact on recovery).

 

Issue is, the basic problem stays. Consumers would need to contract and deleverage. Continuing the allowance for some more months will not lead to any sudden loosening of their purse strings, wiser as they are with recent experience of jobs hard to come by while bills (to be paid) being the reality. Companies would have been better off if they would have been incentivized by the government to hire people, which would have brought back some stability and confidence.

 

One event looks increasingly (read ominously) possible. The double dip recession, the moment the government realizes that the fiscal burden is becoming too high and starts to exit. Brace for an even more difficult 2010.

November 5, 2009

India's fiscal deficit to shoot up

Irrespective of what some experts might want us to believe, India’s economic growth this year is unlikely to breach the 6 per cent mark in real terms. An analysis of the GDP growth number during the previous two quarters viz the last quarter of 2008-09 and the first quarter of 2009-10 clearly revealed that with domestic demand stagnating, it was the high level of government expenditure that saved India the blushes. Added to that was the decent performance by the agricultural sector.

However, with monsoon having failed, leading to severe droughts in a large number of states (especially up North) and floods in a few states (down South), the spring season (or the khariff) crop has been badly affected. For the next two quarters, therefore, contribution of agriculture is ruled out of the equation.

Going forward, the bigger question is whether industry can shoulder the burden. It’s quite possible that it might not. The Index of Industrial Production (IIP), which started tapering off from August 2008, has shown signs of a rebound during June, July and August this year. But sustainability remains a question. The increase in production has a lot to do with demand generated through a substantial increase in government spending in the rural segment and the huge arrear payment received by the government employees in keeping up with the recommendation made by the 6th Pay Commission. This also coincided with the inventory built up that was taking place keeping in mind the likely surge in demand for the forthcoming festive season in India. However, it is quite likely that the tailwind is dying down as is evident from the fall in collection of excise duty data in September. It is quite likely, therefore, that the September IIP number would look anaemic.

Even the corporate results leave a lot to be desired. During the last two quarters, while the non financial companies have, on an average, been able to show improved profitability (mainly due to stringent cost cutting measures incorporated by them, falling commodity prices and interest rates), their revenue growth has virtually stagnated. This clearly indicates the domestic demand is yet to take root. Add to this the likely impact of plummeting rural demand (on the back of disastrous monsoon) going forward (remember the rural areas account for nearly 65 per cent of India population) and things do not look rosy indeed for the next couple of quarters at least.

In this scenario, how would India’s fiscal deficit scenario look like? Quite uncomfortable, I am afraid what with to revenue collection likely to be hit.

Till September, the Apr-Sep’09 excise tax collection figure was down by about 25 per cent as compared to the same period the previous year. Agreed, as part of the stimulus package, the government announced reduction in duties for various commodities and this is also reflected in their budgeted collection of excise duty for 2009-10, which was assumed to be lower than the previous year by about 1.75 per cent. Nevertheless, the surge in August collection (around 23 per cent) as compared to July’09 was a harbinger of hope. This was in line with the IIP growth of above 10 per cent. However, the latest data for the month of September dashed the hope. The September number was down by about 5 per cent as compared to August’09 and the Apr-Sep’09 collection is now down by around 21 per cent. This means that the excise collection has to grow by about 19 per cent every month if we are to match the targeted collection.

Same is the issue with corporate tax collection. Corporate tax accounts for about 35 per cent of total tax collection and the government expects the corporate tax revenue to jump by 15.64 per cent in this fiscal year. However, for the period Apr-Aug’09, corporate tax has increased by less than 8 per cent. This means that for the next seven month, corporate tax has to increase by more than 16 per cent month-on-month to achieve the target. Again a very tall order.

Overall, tax revenue collected during the first six months of this fiscal is about 39 per cent of the one budgeted for the full year. During the same period last year, the collection was close to 40 per cent of what was budgeted and the final collection figure showed a shortfall of close 9 per cent of the budgeted. The situation is unlikely to be different this time.

Add to this the huge spending requirement for the rural sector following the poor monsoon and there is every likelihood of the overall central fiscal deficit exceeding the 7 per cent mark.

Then there’s increasing below the line expenditure to contend with. Available indication suggests that India’s food subsidy bill will top Rs.600 billion this year, which is at least 15 per cent more than what was budgeted for at Rs.521 billion.

The fact that even the government is concerned about the deficit scenario is clear from the emanating vibes about possible withdrawal of excise concessions.

Overall, if we add the expenditures on various heads of subsidies and the deficit at the state government levels, India total fiscal deficit for the current fiscal year can touch a mind boggling 13 per cent of GDP.

(Note: The piece was published on 3rd November)

November 4, 2009

KPO – hype, Reality and Future

It is surprising that this topic has not come up for discussion as yet! Around 4 years back, when I joined this industry, there was a lot of hype around the sheer size that this industry would grow to. A tag of USD 17 billion worldwide and India’s share of 72% i.e. USD 12 billion by year 2010, was the most quoted figure. However, the reality looks much lesser than the magical number, maybe one tenth! At USD 50,000 per person revenue productivity, USD 12 billion revenue would equate to 600,000 people employed – which I guess is where the whole BPO industry is at this point. KPO industry, in my view, at best employs about 100,000 people. The question therefore is that how much is the KPO business in India today? What is the global size? What challenges have resulted into the huge potential not getting realized and more importantly, what is the future going to look like and what is needed by the industry to catalyse the growth of the KPO business.

November 3, 2009

Analytics Magazine!

Didn't know there is a dedicated magzine out there for Analytics

Found this to be a very useful magazine on Analytics with interesting articles from practitioners of Analytics in a range of business functions like Risk Management, CRM, Operations Research & Optimization, and from mulitple industry verticals.

Has been around for more than a year now with back dated issues available for download & use.

http://analyticsmagazine.com/

November 2, 2009

US bank failure and TBTF phenomenon

As the US stock market went gaga last Thursday (29th October) over the 2009 Q3 GDP data and many analysts upped their growth expectation for the year, the next day was a chilling reminder of the frost that engulfed the economy. According to Reuters, the US authorities seized nine failed banks on Friday (30th October), the most in a single day since financial crisis began. As a result, total bank failures in 2009 jumped to 115, the highest annual level since 1992.

This indeed is a reminder, if one is needed, that a great chunk of US banking industry is being impacted by bad loans. In fact, one ought to keep in mind that the saga if banks going down is yet to be concluded. More importantly, these banks are failing despite the assistance that the government has been giving.

A natural question to be asked is what is it that makes these banks fail while some of their more lucky brethren as fail safe, so to say? If one looks at the data made available by Federal Deposit Insurance Corporation (FDIC), the banks to fail are mostly small-sized regional banks. These are not big banks or banks that are considered Too Big to Fail. Apparently, banks that are TBTF cannot be allowed to fail since they pose a greater systemic risk for the financial world. Or maybe, they do not have well connected lenders with deep exposure, as is the case of AIG. The bailout money given to AIG was used to pay-off their lenders with zero haircut. If it would have been allowed to be bankrupt, the lenders would have necessarily been required to take haircut. In essence TBTF is the most sought after status as it allows financial institutions with rogue practices to survive the effect of their unhealthy business practice and continue in the same vein post recovery. Ignoring the plea of the FDIC Chairwoman Ms. Sheila Blair to prevent Financial Institutions from becoming TBTF (maybe by reducing their size), the current US administration is working on the draft Financial Stability Improvement Bill to address Systemic Risk posed by TBTF Institutions. This draft does not talk about ways and means to ensure that questionable business practices of banks or other financial institutions are put to a stop but rather talks of ways and means to bail them out, whenever necessary. And, clearly, the smaller and regional banks would continue to be at a disadvantage while the bigger ones have all the funding disadvantage and would continue to take high risk bets, that brought the economy to its knees on the first place.

In the end, while the smaller banks committing the same mistakes (as the bigger ones during the current crisis) are being made to bite the dust, the bigger ones are moving along with gay abandon and handing over fat bonuses to their employees in the bargain. Expect to see more bank (read small and regional) failures and the TBTFs becoming even bigger. And, oh yes, along the way expect to see more crisis being thrust upon us.

November 1, 2009

KNIME! This is cool

One look at KNIME(!? - then read on), and it's stunning

I stumbled upon http://www.knime.org/ through an announcement on a professional networking site.

Didn't have time to look through (download&try, I mean) in detail, but at a quick glance, it comes across as stunning: create & deploy analytic / predictive modeling workflows, intuitive visualization capabilities, ability to integrate with other popular analytic ware, export models to PMML...

If you are / have been a data analyst or a statistical modeler, you may appreciate the utility of the features above. Gives you a feel that this is a combined package of useful features available in a range of analytic software.

Looks like it can be distributed & used under GNU-GPL: trying to get more clarity about the terms for commercial use.

Looking forward to trying it out..

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