Contract Management Outsourcing Bloopers Part II
Clients should assign a resource at their end to respond to any questions that their Vendor's team may send through e-mail and provide feedback within 24 hours. They should remember that the off shoring team is like their extended team that they are paying for. If the team is kept waiting 72 hours because someone from the client's team was on leave and could not respond, then they are possibly creating confusion while the offshore team assesses their contracts, which will lead to re-work on the contracts finished until then at their cost.
