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May 14, 2013

American Competitiveness and Re-Shoring - What it means to Emerging Markets?

In the past few months the terminology called as "Re-Shoring" has been catching up in the American corporate circles. There have been several discussions in the American Universities, think tanks and corporates alike on how to bring back the work that has been "Outsourced" to Emerging markets like India and China back to the United States. Re-Shoring in simple terms is all about getting back work that has been Off-Shored to foreign destinations by the US back to the US. This is primarily aimed at the Manufacturing industry and also applies to some of the Services sectors like the IT industry.

In the lines that follow I will attempt to talk about 'Re-Shoring' and what its implications are to the United States as well as for emerging markets like India and China.

 

1.       Re-Shoring vs. Right-Shoring: Like apparel vendors like Zara have shown us it is always good to do manufacturing close to the markets where the demand is so that the changing market trends and the customer pulse can be quickly incorporated in the innovation cycles. For American MNCs that have operations all over the world, it is a good strategy to have manufacturing close to the markets. This means that the manufacturing hubs for the US markets must be in US and similarly manufacturing hubs for emerging markets like India and China must be in that geography. So it is all about right shoring than just re-shoring as that will drive the responsiveness to the changing market dynamics

 

2.       Access to the Global Talent Vs. Labor Arbitrage:  The gap in the wages between the emerging markets and US is on the wane and more so for niche technological and management positions. Keeping this in view the targets of the US MNCs must be re-calibrated to aim at penetration of the global pool of talented resources and the access to the best in class talent globally for high value adding and high skill activities rather than looking at the emerging markets only from a "labor arbitrage" perspective.  With the talent pools in emerging markets matching with the best in class talent available in US, it will only do good for the MNCs to be able to exploit this broadened talent pool. If a BioTech company wants to set up a research center in China or an IT product company wants to set up an R&D center in India the target should be only to broaden their access to the best in class talent pool available.

 

3.       Emergence of shale reserves as a means to reduce costs: The emergence of technology to profitably extract the gas trapped in the shale gas reserves in US will go a long way in making the US economy more energy independent and also will go a long way in terms of reducing the input fuel costs for the energy hungry manufacturing industry. The resulting economics will support the re-shoring initiatives in a big way by making it more viable and cost effective to manufacture goods in the United States. However reliance on a natural resource as a source of competitive advantage is not a good strategy and US firms need to establish differentiation and nicheness in their manufacturing processes that will help them sustain the competitive advantage even beyond just the economic advantage shale gas provides.

 

4.       Remaining Independent of the Supply Chain:  Today Apple depends to a large extent on FoxConn for the manufacturing of its high end devices like iPhones and iPads. FoxConn is the key to the success of Apple and thereby would have a significant bargaining power. The complex supply chain that brings together hundreds of parts and circuits that go into the making of an iPhone is mainly governed by FoxConn with its strong and powerful networks with the other firms in China and Taiwan. For Apple an "effective and smooth supply chain without disruptions and with desired agility and flexibility" is definitely the competitive advantage. In case of Apple both the 'Supply Chains' as well as the 'Excellence in the Manufacturing Process' which are its competitive advantages have been outsourced. American companies in future might take care not to fall into this 'dependency mode' and might want to maintain their complete independence as well as retain control on their supply chains.

 

5.       Leveraging Robotics as a competitive advantage: A small company called Kiva has made waves in the retailing industry by deploying thousands of robots in the warehouses of leading American Retailers like Staples, Gap, Walgreens, Toys R Us etc and ensuring that these robots carry out all the manual tasks like walking among the shelves and picking the products. About 70% of a typical worker's day was spent only on this job in the past which has now been automated by these bots. While Retailing is one industry which is immune to outsourcing due to obvious reasons there are a number of lessons that manufacturers can learn from this industry and the measures they have taken to stay profitable despite the usual challenges in the economy

 

6.       Adapting to the changing dynamics of the demand for manufactured goods: The consumer demand for types of goods and the categories of goods changes depending on the economic cycles and the fiscal and monetary measures that are in place at any point in time. For example the Quantitative easing unleashed by the FED after the 2008 crisis changed the demand profile for the goods and hence certain goods which were in demand before the crisis were no longer in demand now and vice-versa. What is key is to cross skill and cross train workers to move from a low demand industry to a high demand industry so that we have twin benefits of solving the unemployment problem as well as increasing the supply of goods in demand which in turn will solve the "supply side" issues associated with growth

 

7.       Building an eco-system that will enhance Competitiveness:  A country is called as competitive as long as its firms are able to compete effectively in the international markets while at the same continuously increasing the standard of living for its citizens. From a macro-economic perspective the government needs to strengthen the policy environment, political institutions, health care and education systems etc. From a micro economic perspective what is needed are investments for re-skilling work force, R&D in Advanced Manufacturing/Service capabilities, building the component supplier eco system locally around the Manufacturing/Services hubs, building innovation value chains that starts at the universities and goes on to incubations and then to the corporates. This is not only true for America but also for emerging markets like India and China.

 

8.       Harnessing the Game Changing Process improvements:  Most of the large American corporates have outsourced a substantial part of the Manufacturing and Production value chain to other countries due to labor arbitrage. What has happened as a result is that while the design  and the other high value adding activities still remain with the US the feedback loop between the design and the manufacturing/production processes has broken down which in turn has made the American firms lose their insights and visibility into the actual production process. The weakening of feedback loop between design and production make the game changing process improvements in the manufacturing process very difficult. Thus it is becomes imperative that American corporates bring back some of the vital elements of the manufacturing process to the US so that the critical parts of the value chain are fully visible and game changing improvements in the various parts of the production life cycle which can eventually become a competitive advantage are possible. However the remaining non-strategic parts of the production life cycle can still remain outsourced as they are not a part of the 'Competitive Advantage'.

 

 

In Summary re-shoring and re-calibration of the outsourcing strategies by the American firms need not be a matter of concern for the firms in emerging markets. There is enough opportunity for firms in the emerging markets by virtue of being closer to the large domestic markets and customers who are spending more. Also there is enough work that can be safely outsourced without the risk of losing the competitive advantage. Eventually there will be a good balance between the work and activities done in America and that done overseas and the sheer size of the pie ensures that it is a win-win for all the parties involved.

 

May 9, 2013

Harnessing Innovation, Reverse Innovation and Bottom Of the Pyramid to build a firm's competitive advantage

Running a Fortune 500 company as its CEO is arguably much more complex than piloting a Boeing 787 Dreamliner or an F-16 Jet for that matter. Enter the cockpit of a fighter plane and you will be amazed by the myriad arrays of display panels and complex control systems. I have been talking to multiple customers in various industries and the sentiment is same across all the customer segments. Industry executives that I have talked to echo in unison that "Embracing Innovation" is a key pain point for today's CEO as the organizations become more and more complex due to interdependencies with a number of moving parts and the interactions of these moving parts often lead to unpredictable outcomes. Innovation is one key enabler that will help break down the complexity barrier and helps simplify the internal workings of an organization as well as its relationships with its customers. Innovation can play a key role in making things easier and simpler starting from the internal business processes to the customer and supplier facing processes as well as in launching ground breaking products and solutions for the end customers thus helping the firm remain ahead of the curve.

 

Companies world over pare down their Innovation and R&D Budgets in times of poor global macro-economic conditions and try to improve their bottom-line thus getting inextricably caught into what is called as an "Acceleration Trap". Many firms across the world fare very poorly when it comes to explaining the investments in "Innovation" to the bourses and more often than not get beaten up on their stock prices. Innovation needs a long term approach and "Incubations" by their very definition need a reasonable gestation period. Firms need to adopt a portfolio or a venture capitalist mindset in their approach to innovations. All the innovation investments may not lead to successful product launches and similarly the entire R&D endeavors may not see light at the end of the tunnel. However if the probability of failure is encapsulated in the 'innovation portfolio' model then one will start looking at the entire concept of innovation in a different light. None know this better than the pharmaceutical companies who invest large amounts on innovation on a basket of initiatives hoping that atleast one will become a blockbuster hit.

 

The board rooms of Fortune 500 companies are now abuzz with the term, "Reverse Innovation" and are looking at ways to leverage its potential to aid the growth of the firm. Now-a-days the mantra is to carry out focused R&D efforts targeted at creating products that are specially designed and adapted to the emerging economies. The needs of the emerging markets are different and so are the price points and value expectations of the consumers in the emerging markets. The approach mentioned above needs innovations and inventions in core technology areas such as material sciences, electronics, fluid mechanics, power systems and the like. Consider the example of the Nano car developed by TATA motors which needed multiple inventions/innovations in technology and also needed cross functional teams working on different engineering disciplines to come together to solve complex issues and provide solutions while at the same time meeting the targeted price point.

"Reverse Innovation" is about the products designed for emerging economies being taken back to the developed economies and positioned there as 'value for money' products. This shifts the center of gravity where in the products once designed for advanced economies were stripped down and sold in developing economies whereas now the innovations made by MNCs in the emerging markets are taken back home to the advanced economies and positioned as 'more for less' products.

 

The Fortune 500 companies can now adopt a mix of 'Innovation' and 'Reverse Innovation' strategies to cater to the needs of a wider audience in their home countries as well as in the emerging economies. This will become a significant competitive advantage for these firms and help increase their top-line/bottom-line and thus the market capitalization. Let me try to illustrate the example of how this can work for say a mobile telephony operator which operates in both US and in India. In US the strategy of the CSP will be to harness the high speed data and broadband services to capture the markets from higher spending customers such as those using smart phones and tablets extensively for their day to day work. This will be possible due to the eco system of app providers, CSPs, high end customers and app developers. However if the same CSP has to operate in India where the voice till accounts for a majority of its revenues and where most of the customers still use 'feature phones' with basic features it has to carry out reverse innovation. To increase its data traffic in the absence of a large smart phone base it has to develop easy to use apps that can work on feature phones using just a basic browser or via simple apps that work on the top of the SMS technology. What is taken for granted in the advanced countries like the QoS and extent of network coverage are still largely absent in emerging markets. Some of the banks that have rolled out a Financial Inclusion programs on top of the mobile technology have had to work out options where in the customer can work offline and the sync up happens when he enters the areas where there is network coverage. Similar innovations can be exported to advanced countries for providing services to customers in the areas where the network coverage is weak or for customers who cannot afford smart phones.

 

The other key area that can be a part of the corporate strategy are the 'bottom of the pyramid' customers not necessarily those in developing nations but the ones who are relatively at the bottom of the pyramid in the advanced nations. This is the group of customers whose needs would be similar to those in emerging economies and thus would more than welcome the 'value for money' offered via 'reverse innovation' mechanisms.

 

When comparing the performance of the firms in the markets, we need to lay specific emphasis on the "net value creation" to the shareholders in dollar terms and not worry too much about the growth rate or the profitability % in isolation. The market value is based on the net present value of the anticipated future value creation to the shareholders over a longer time horizon which is function of both the growth rate and profitability. However in the recent past the emphasis has become way too much on the quarterly performance of the firm. This nature of the markets places a lower premium on the firms that invest money on Innovations and R&D and in many a case tends to punish the firm by under valuating it. The CEO of the firm needs to master the art and science of "communicating" the strategic intent and be able to exude confidence to the markets about the ROI and long term impact from the investments being made in areas related to innovation.

 

The strategy outlined above where in the combination of innovation and reverse innovation are used hand in hand is a win-win strategy for the global firm which has operations in advanced countries as well as in emerging markets and also has the double benefit of tapping the BOP potential in the advanced countries. Also the firms need to take a pause and convince share-holders to take a middle term view of the situation say like financial performance in 5 years from now rather than taking the short term or long term view of things.

                               

 

 

April 3, 2013

Can charisma be learnt?

 

Can charisma be learned? Every time I ask this question, I usually get a skeptical look from people probably suggesting "now, don't kid us by saying it can be". This reaction is not uncommon and applies to the broader subject of leadership as well.  Popular belief still tends to heavily tilt towards leaders being born rather than made. This belief seems to persist even with new studies in social science research today providing evidence to the contrary. A recent meta-analytic study that included 79 related studies on leadership by DeRue, Nahrgang, Wellman and Humphrey (2011) show that leader behaviors are more predictive of leadership effectiveness than trait-based factors, which  are usually hard wired and difficult to change.  Two potential reasons DeRue et al (2011) cite why that might be: leader behaviors are more proximal or closer to the act of leadership than traits, and the manifestation of traits into behaviors can be affected by the situation in which they occur. These are key insights, which help us understand the power of leadership behaviors in terms of the immense opportunity it offers us to build leaders; since, behaviors are "developable" or changeable versus traits, which are disputably harder to change.

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March 31, 2013

Managing Dilemmas

 

All of us often get caught between two conflicting assumptions in our day to day life - getting caught between two conflicting assumptions is what is termed as a dilemma. For example, I get into a dilemma when my wife says, "Guests called me and told that they will be reaching home in the next 15 minutes, please come home as soon as possible but while driving, do not cross the speed of 30 km/hour." The Cambridge Advanced Learner's dictionary defines a dilemma as "a situation in which a difficult choice has to be made between two different things you could do."1 Getting into dilemmas is a challenge for all of us and if these dilemmas are not managed by us timely, they result in adverse consequences. However, if resolved on time they can lead to many positive outcomes.

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Leading a Rewarding Life - Strategies to Optimize Subjective Well-Being

I had shared with you the meaning of the term 'Subjective Well-Being' and how the understanding of subjective well-being can contribute in leading a rewarding and meaningful life in my previous blog. A high level of subjective well-being is very critical for a better quality of both, your personal and professional life. Research (for eg. Harter, Schmidt & Keyes (in press)) in the area of employee's subjective well-being demonstrates that employees who report a high level of well-being tend to also report high levels of productivity, greater customer loyalty, greater job satisfaction and greater retention (Keyes, Hysom & Lupo, 2000). Through this blog I shall share with you how can we optimize our subjective well-being.

 

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Be your own Leader: Understand Subjective Well-Being and Live a Meaningful Life!

If I were to ask you to assign a score to your life overall on a scale of 10 and imagine you give yourself a score of 7. The question that naturally arises is, "Why did you give the score of 7 to your life overall?" I would however, also like to add another question which we often forget to ask, "Why NOT the remaining 3 scores were given?" Taking both the affective (positive and negative affect) and cognitive component into consideration while self-assessing our lives is what is known as "Subjective Well-Being" (SWB). Consideration of the negative affect in evaluating our lives is what distinguishes subjective well-being from what is commonly known as 'happiness'. An individual is said to be high on subjective well-being if s/he experiences greater or frequent positive emotions (affect) , greater satisfaction with life (cognition) and less or infrequent negative emotions (affect). Subjective Well-Being is therefore, the preponderance of positive affect over negative affect (Kozma & Stones, 1980).

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Employee Self-Development: Role of a Leader

 

The importance of voluntary development and continuous learning by employees is now widely recognized as critical to organizational effectiveness. This is more so as technology and business markets evolve at a rapid rate, and as organizations undergo continuous changes. If an organization wants to be successful, and employees want to pursue careers that provide multiple rewards, then voluntary continuous learning (self-development) by employees will be the key in the knowledge economy.

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March 26, 2013

Leader@Researcher.com!

 

I received the following link http://ge.geglobalresearch.com/blog/ge-thermal-leaders-are-researchers-too/ from one my childhood friends who is now employed with GE.  The title of the blog seemed to open the exciting possibility of exploring a "leader as researcher" paradigm. In fact, I was so excited that I decided to put pen to paper immediately resulting in this blog.

Most leaders would agree perhaps that not only are they expected to be thought leaders in their space; they are also expected to invest their abilities in solving the "real and right" problems that their clients lose sleep over.

einstein research.jpg

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January 28, 2013

The Wedding Principle

What's a wedding gotta do with a leadership blog. Before you start getting any thoughts, I am not talking going to talk about (not that I am not qualified to :-) ) marriages here. This is a simple yet effective leadership principle when applied can yield rich dividends for anyone who is trying to lead situations. It's a tradition in weddings for the bride to have something old, something new, something blue and something borrowed (http://en.wikipedia.org/wiki/Something_old,_something_new,_something_borrowed,_something_blue)

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December 31, 2012

Coaching - A Gestalt Approach

This is part of a series of blogs on different approaches to coaching

 

" A human being is part of a whole, called by us the universe, a part limited in time and space. He experiences himself, his thoughts and feelings, as something separated from the rest a kind of optical delusion of his consciousness. This delusion is a kind of prison for us, restricting us to our personal desires and to affection for a few persons nearest us. Our task must be to free ourselves from this prison by widening our circles of compassion to embrace all living creatures and the whole of nature in its beauty"

-- Albert Einstein

 

As an executive coach that has coached senior leaders in organizations over many years, I generally get asked about my approach to coaching- how do you coach?  While I have an approach that I use, I often draw from various coaching approaches.  In my next series of blogs, I will lay out these various approaches and give you my opinion on the approach

 

Gestalt Therapy and Gestalt Psychology

Essentially Gestalt is based on the premise that the individual uses his/her perception to provide closure to what their senses are telling them.  As such, two individuals may take a set of parts and based on their historical experiences, end up with different "wholes".  Thus, the whole is a different sum of parts for different individuals.

The roots of Gestalt coaching lie in Gestalt psychology with the concept of people ascribing meaningful wholes to their intake, with German thinkers, Wertheimer, K hler and Koffka in the early twentieth century.  It also gets meaning from Gestalt therapy spearheaded by Fritz Perls and Paul Goodman in the mid-twentieth century.    Kurt Lewin also enriched this with the concept of interconnectedness, i.e., people exist as part of an environmental field and behavior can only be understood in the context of that field.

 

Framework and Models

Some basic premises for Gestalt includes:

·         As stated earlier, the importance of context.  Known as the field perspective, it emphasizes to the coach to always remember the situation and the context.

·         Creative adjustment is another Gestalt tenet that is based on the thought that the client is always doing the best he or she can.  As such, they make the best decisions and choose the best outcomes based on the context and their perceptions of possibilities.  This is akin to the positive psychology paradigm.

·         In Gestalt, change is seen as happening when a client focuses on what exists for him or her (paradoxical theory). 

·         Given all of the above, awareness is extremely important in this approach, and this awareness provides closure (the whole).

Siminovitch and Van Eron came up with the Experience Cycle in 2006 which is often used as a framework by Gestalt coaches.  The cycle includes 6 stages and starts with sensation (scanning for data), followed by awareness (conceptualization) and then mobilizes energy through the stages of excitement/anxiety and action.  These are generally followed by contact (which is when a shift might occur) and finally closure at which point the coachee might withdraw interest.

 

Coaching

A Gestalt coach may have to sometimes be an "awareness expert" as they ascertain how a client meets his or her needs and engages in behavioral patterns or routine thinking.  Nevis (1987) talks about attending, observing and selectively sharing observations of what you see, hear and feel.

So, a Gestalt coach has to fully immerse themselves in the relationship and establish a coaching presence with what Yontef (2002) calls authenticity, transparency and humility.  This in turn encourages the client to open up and builds a relationship based on collaboration and commitment.  The heart is emphasized in Gestalt just as much as the head.

The idea here is that this "authentic dialogue" will lead to something that the coachee can find insightful and result in a "whole" from all their various "parts".  The coach is also expected to have some learning and growth of their own from each relationship.

The greatest strength of this coaching approach lies in in its optimistic approach and emphasis on awareness (which underpins most coaching and mentoring relationships).  However, it is a long term relational process and needs a truly skilled coach with "Gestalt presence" to have an impact in a corporate setting.  A lot of executives and leaders may get impatient and demand results sooner without a profound base to the relationship that ultimately defines this approach.

 

References:

Nevis, E.C. (1987). Organizational consulting: A Gestalt approach. New York:  Gestalt Institute of Cleveland and Gardner Press.

Perls, F. S., Hefferline, R. F., & Goodman, P. (1951). Gestalt Therapy. New York: Julian Press.

Siminovitch, D. E., and Van Eron, A. M. (2006). The pragmatics of magic:  The work of Gestalt coaching. OD Practioner, 38(1).

Yontef, G. (2002). The relational attitude in Gestalt therapy.  International Gestalt Journal, 25(1): 15-35