Infosys’ Learning Services help clients win with innovations in learning. We address enterprise learning needs in the Flat World with a comprehensive solution that combines traditional learning approaches with new models and technologies.

July 31, 2012

You can say more in a three-minute film than in 100 pages of text.

While we all know, how interesting video-based training programs can be, I recently happened to see some really boring videos in training programs that just put me off. Although videos can be a great tool, many times we see Instructional Designers or trainers including videos in Training Programs only to create a "wow" factor. Here are some situations where videos can be used as a powerful learning tool.

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May 28, 2012

Common pitfalls during Training Content Development

The main cause of failure in major transformation projects is the inability to address the human elements of change. For a large transformational program to succeed, it is imperative that the End User Adoption be a key focus area and that it follow a well-planned strategy.  Development of Training Content, in turn, is a key component in overall user adoption. In fact, the Training to the end users is the first moment of truth. A highly effective Training sets the pace for the overall success of the rollout.

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May 2, 2012

Thinking Mobile First - Does it apply to Learning Content?

Recently, a customer asked me if we could convert their existing application simulation content to support HTML5 & CSS3 to render on mobile platforms. The immediate response could have been Yes, there are tools that can convert existing simulation content in HTML5 but I believe there-in lies a fundamental problem. While using standard conversion tools might work and would render converted content on the mobile platform, would it provide the most optimal user experience given that the original content was designed for the desktop? Would it leverage the core frameworks provided the mobile framework. I believe the answer is No.


So before creating learning content, I believe it is important for Visual Designers and Instructional Designers to understand the mobile platform the content is being designed for, its capabilities, its advantages and disadvantages. Just as Thinking Mobile First is being applied to the Enterprise Software world, there is a need for the same principles to be applied to learning content design & development.


There are some simple guidelines developers can look to adopt:

- Stay away from any use of Flash as Mobile platforms will no longer support it.

- Keep things simple

- Less is more

- Think about what is most important to the users when it comes to learning on their mobile devices.

- Is my content suited for the mobile platform?

- The user is everything. Focus on them.

- Make use of the mobile platform's functionality


Do you believe that these principles of Thinking Mobile First apply for mobile content development?

June 30, 2010

Maximising Learning Usage Part 1

It is important to know your audience, their motivational factors, their cultural background and their personal interests to cater the same learning content in different style and flavour.  For instance I always fall asleep reading books on history while same topic shown on TV captures my attention.

To talk about a real time scenario; my previous organisation had a customised Learning Management System(LMS); a great learning portal linking to online library, thousands of E-learnings, podcasts, videocasts, blogs and all of Web 2.0 aspects.  Every quarter when we pulled reports, the statistic showed  as predicted that Consulting service groups took the most advantage of this portal, followed by Audit, Tax and least being utilized by the Financial Services. The global report further showed that US, Mexico, Canada utilised these  resources more than any other country. It was time to boost and motivate the UK employee to become avid learners. The strategies followed were the ten fold path listed  below:-

1.       Through Managers : - Tying the online learning content to Personal Development Plans

2.       Through HR :- Making relevant resources as mandatory and  to be part of compliance with HR policies

3.       Through Challenges :-  Assessments, Quizzes and Game based learning contents were part of weekly challengers on every Industry portals.

4.       Through Rewards :-  Motivating by rewarding with certificates/gift etc on course completions

5.       Through Active Marketing: - Showcasing the Top ten books of the month, the new online resources, videos, podcast etc.

6.       Through Promoting within Service Lines: - Each Service line had a learning curriculum where the online content was mapped, this gave a clear guidance to the learner on what learning was mapped for them. Similarly each Service lines and Industry learning portal had their own bookshelves mapped to online library.

7.        Through Blended Learning: - Introducing online resources as prerequisite for classroom session or as good after read content.

8.       Through Innovative technologies : - helping to enable learning portal to be accessed through company mobile.

9.       Through Leadership : By introducing  and re-introducing company's learning capabilities and resources during induction, orientation and other seminars and meetings.

10.   Through Learning Community: - A learning network of blogs, wiki and profiles to spread learning across the organisation.


Do you think the measures above helped the statistic get better?  Watch out for part 2 .

February 26, 2010

Choosing an eLearning Provider - Part 2

There are many eLearning providers to choose from. In an on-going set of FAQs, your decision-making process should include:

Q - Will the course be identical to your company's look and feel?

A - That depends on you. If you go with a boilerplate from the development application, there is some leeway in adding logos or changing color. However,

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February 24, 2010

Choosing an eLearning Provider

There are many eLearning providers to choose from. In an on-going set of FAQs, your decision-making process should include:

Q - How does the eLearning solutions company approach course design?

A - As in all forms of education, the most effective Web-based courses are learner-focused.

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January 20, 2010

GxP Compliant Learning Management System – Is that what you’re looking for?

In choosing a Learning Management solution out of the several befitting the other business requirements and constraints, one question that is generally tossed up, particularly by customers in the more regulated industries such as life sciences, healthcare, medical device manufacturing, biotechnology, is – whether a product / system under consideration is compliant with FDA 21 CFR Part 11 (the standards mandated by FDA to set a product apart as GxP ("Good Practices") compliant, and standards for electronic records). Oftentimes, the onus of delivering a regulatory compliant system is put on the software vendor.

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December 31, 2009

What's the Secret Ingredient?

Everyone knows the three most important ingredients to have a successful restaurant right?  You can have the best foods, the best run kitchen, the best and most polite service but without the secret ingredient your restaurant may fail, right?  The secret ingredient of course is; location, location, location!

So what is the most successful ingredient for learning success?


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What makes up an effective Enterprise Learning Strategy?

Many companies today are facing an increasingly volatile and competitive business environment.  To be able to effectively compete in such an environment, an Enterprise Learning Strategy must be able to address the following issues:

·  Aging workforce resulting in loss of intellectual capital

· Business silos leading inconsistent, non-cohesive training approach

· Identify opportunities to streamline functions and reduce costs without impacting employee performance

· Retain and fully engage top talent

· Identify metrics designed to relate Enterprise Learning to organizational return on investment

· Provide governance and standardization designed to meet regulatory and compliance standards


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December 2, 2009

Need for Learning Supplier Rationalization

An earlier blog post spoke to the Need to Measure the cost of Training and that very few companies can accurately calculate the total training spend across an organization given the federated nature of global training functions. One of the areas of large spend for training functions is with sourcing training content suppliers to meet various learning needs (Sales, Leadership Development, Project Management, Soft Skills etc.)

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