Are we finally going to train first-line managers again?
I was just looking at the new Bersin report, "Enterprise Learning and Talent Management 2010: Predictions for the Coming Year". Number 3 out of 12 made my heart leap, "High-impact leadership development programs will focus on first-line management". Are we finally going to train first-line managers again?
Ok, I know I am dating myself here, but my first management job was with IBM in 1987. I was immediately shipped off to a one week new manager class where we were drilled on everything from "how to keep the monkey off our back" (or how to properly delegate) to "how to deal with inappropriate employe behavior/attire" (my practice case was to talk to a male employee who was wearing pants that were too tight), to "how to create and give performance appraisals". We came home with a huge manager's manual that addressed all kinds of policy and personnel issues.
IBM knew then (and now) that first line managers drive the organization. Most employees quit, not because of a company, but because of a manager. Most lawsuits from employees are due to misconduct by the first line manager. Yet, in the last few years, many companies have dropped formal new management training programs and assume that new managers know:
- What they are responsible for
- What they are authorized to do/not do
- How to effectively be a good manager
Unfortunatly, they are wrong! Bersin says, "In 2010, organizations must rethink their leadership development investments--and take the time, money, and resources to re-build first-line management programs".
All I can say is, "hear, hear!"
Karen
