Learning Services http://www.infosysblogs.com/learning-services/ Infosys’ Learning Services help clients win with innovations in learning. We address enterprise learning needs in the Flat World with a comprehensive solution that combines traditional learning approaches with new models and technologies. en Copyright 2010 Thu, 18 Mar 2010 16:33:51 +0000 http://www.sixapart.com/movabletype/?v=3.2ysb5-20051201 http://blogs.law.harvard.edu/tech/rss Choosing an eLearning Provider - Part 3 There are many eLearning providers to choose from. In an on-going set of FAQs, your decision-making process should include:

Q - Can the course be easily upgraded, edited, or modified?

The best e-learning solution is one that provides you the opportunity to make changes as needed. Industry standards can change at the drop of a hat, particularly when software or other technological progress is involved.

]]> http://www.infosysblogs.com/learning-services/2010/03/choosing_an_elearning_provider_3.html http://www.infosysblogs.com/learning-services/2010/03/choosing_an_elearning_provider_3.html Learning Strategies Thu, 18 Mar 2010 16:33:51 +0000 Choosing an eLearning Provider - Part 2 There are many eLearning providers to choose from. In an on-going set of FAQs, your decision-making process should include:

Q - Will the course be identical to your company's look and feel?

A - That depends on you. If you go with a boilerplate from the development application, there is some leeway in adding logos or changing color. However,

]]> http://www.infosysblogs.com/learning-services/2010/02/choosing_an_elearning_provider.html http://www.infosysblogs.com/learning-services/2010/02/choosing_an_elearning_provider.html Learning Innovation Fri, 26 Feb 2010 16:35:11 +0000 Choosing an eLearning Provider There are many eLearning providers to choose from. In an on-going set of FAQs, your decision-making process should include:

Q - How does the eLearning solutions company approach course design?

A - As in all forms of education, the most effective Web-based courses are learner-focused.

]]> http://www.infosysblogs.com/learning-services/2010/02/choosing_an_elearning_provider_1.html http://www.infosysblogs.com/learning-services/2010/02/choosing_an_elearning_provider_1.html Learning Innovation Wed, 24 Feb 2010 23:09:08 +0000 Electronic Health Records (EHR)--Can the Infosys SEAL solution help with end user adoption? The American Recovery and Reinvestment (ARRA) Act 2009 includes huge investments for the effective use of Healthcare Information Technology.  Included in the legislation are significant provisions to encourage physicians, hospitals, and other providers to adopt and use electronic health records (EHR)  to advance the delivery of healthcare. Can the Infosys SEAL solution help health care providers earn these incentives?

]]> http://www.infosysblogs.com/learning-services/2010/02/electronic_health_records_ehrc_1.html http://www.infosysblogs.com/learning-services/2010/02/electronic_health_records_ehrc_1.html Sustained End User Adoption (SEAL) Wed, 24 Feb 2010 19:36:24 +0000 Training Needs Assessment Many organizations have gaps in their business processes and operations which lead to inefficiencies and lost revenue.  Training programs are critical business initiatives that drive performance and may also have gaps in content and delivery methods.  
Training programs need to be continuously maintained to remain effective and targeted to the ever changing needs of the end-user population.  To ensure long-term end user adoption and retention of a given program, an assessment of the training elements should be analyzed on a regular basis that aligns to the changing needs of the audience being targeted.
A straight forward methodology that I have used for a number of clients encompasses a gap analysis of multiple training elements to hone in on problematic areas in training and support.  The approach consists of the following five phases:
1.     Define - Define the scope and success criteria for the training program being assessed
2.     Collect - Gather data points on training plans and content
3.     Analyze - Analyze core applications and processes and audience/end-user population
4.     Validate - Validate existing gaps in training and highlight  missing training content/support
5.     Recommend - Recommend training mitigation plan to address gaps
An important caveat to note here from an Infosys colleague, Ted Ross, is to use a smaller sub set of elements regarding a given program to analyze.  The recommendation is not analyze all system application training programs or processes but a targeted sub-set of training events on a specific system application or sub-set of related processes.  The logic of a targeted analysis is that the increases of data points dilute the identification of potential root causes of a given training issue and many times a single root cause is creating a problematic issue across multiple training programs.
]]> http://www.infosysblogs.com/learning-services/2010/02/training_needs_assessment.html http://www.infosysblogs.com/learning-services/2010/02/training_needs_assessment.html Learning Operations Wed, 24 Feb 2010 16:50:03 +0000 The Tyranny of Competencies I’m not a Ph.D. in industrial/organizational psychology, but I believe that the purpose of Competencies is to define exactly what it takes to perform in a given role, and to use this definition as the underpinning of all key talent management initiatives: recruiting, hiring, training, managing performance, promoting, and sometimes (more controversially) compensating.

 

How well has this system served us?
]]> http://www.infosysblogs.com/learning-services/2010/02/the_tyranny_of_competencies.html http://www.infosysblogs.com/learning-services/2010/02/the_tyranny_of_competencies.html Learning Strategies Wed, 24 Feb 2010 16:21:15 +0000 The Business Case for LMS at Small and Mid-size Companies Most large companies can justify the business case for Learning Management Systems based on cost savings.  By automating manual processes and, often, centralizing them, companies can take a big bite out of their administrative overhead.

But what happens in a small or mid-size company, when the headcount numbers aren’t large enough to generate enough savings to offset the investment in an LMS?  We’ve run into this situation a number of times.

]]> http://www.infosysblogs.com/learning-services/2010/02/the_business_case_for_lms_at_s.html http://www.infosysblogs.com/learning-services/2010/02/the_business_case_for_lms_at_s.html Learning Technologies Tue, 23 Feb 2010 18:31:59 +0000 Learning at the Edges While U.S. companies continue to focus growth strategies globally, studies show that employees outside North America receive only 15 to 25 percent of the learning opportunities available to employees within the United States.  This should be an important goal for U.S.-based multinationals: increase by a factor of five to 10 the availability of learning to non-North American populations.]]> http://www.infosysblogs.com/learning-services/2010/02/learning_at_the_edges.html http://www.infosysblogs.com/learning-services/2010/02/learning_at_the_edges.html Modernizing Global Learning Mon, 22 Feb 2010 18:10:08 +0000 Case for an integrated OR method I had blogged about the value of an integrated and holistic Change, Communications and Learning approach earlier (Jan 19) in this forum (http://www.infosysblogs.com/learning-services/2010/01/a_holistic_and_integrated_or_s.html#more). On this blog I would like to offer my thoughts around an integrated methodology that can act as the bonding agent for the three tracks, and shape them into an integrated and wholesome solution.

If we agree that within the context of OR (Organizational Readiness) activities for business transformation projects; Change, Communications and Learning inputs and outputs are highly inter-related and drive towards the same goal, we can make a strong case for an integrated methodology that can act as the bonding agent for the three tracks of Change, Communications and Learning - with optimized, coordinated and streamlined activities, tools and accelerators.

]]> http://www.infosysblogs.com/learning-services/2010/02/case_for_an_integrated_or_meth_1.html http://www.infosysblogs.com/learning-services/2010/02/case_for_an_integrated_or_meth_1.html Sustained End User Adoption (SEAL) Wed, 03 Feb 2010 23:58:54 +0000 GxP Compliant Learning Management System – Is that what you’re looking for? In choosing a Learning Management solution out of the several befitting the other business requirements and constraints, one question that is generally tossed up, particularly by customers in the more regulated industries such as life sciences, healthcare, medical device manufacturing, biotechnology, is – whether a product / system under consideration is compliant with FDA 21 CFR Part 11 (the standards mandated by FDA to set a product apart as GxP ("Good Practices") compliant, and standards for electronic records). Oftentimes, the onus of delivering a regulatory compliant system is put on the software vendor.

]]> http://www.infosysblogs.com/learning-services/2010/01/gxp_compliant_learning_managem.html http://www.infosysblogs.com/learning-services/2010/01/gxp_compliant_learning_managem.html IT Capability Building Wed, 20 Jan 2010 13:00:38 +0000 A holistic and integrated OR solution is a powerful differentiator People-related issues are consistently cited as one of the primary challenges to the success of major technology-based initiatives.

Organizational Readiness’ (OR) goal is to integrate the “people” component of transformation with the “process” and “technology” components to ensure a successful business transformation endeavor. 

]]> http://www.infosysblogs.com/learning-services/2010/01/a_holistic_and_integrated_or_s.html http://www.infosysblogs.com/learning-services/2010/01/a_holistic_and_integrated_or_s.html Sustained End User Adoption (SEAL) Tue, 19 Jan 2010 23:20:54 +0000 Can competitive edge be sustained without effective Talent Management? Intriguing as it may sound; thought to bring this question forward for discussion, for it may after all seem as difficult to answer as it may to distance from. Many would agree that most of the high-performing organizations have engaged themselves with strategic talent planning and management over a period of time during the course of their journey, to reach where they today are.

]]> http://www.infosysblogs.com/learning-services/2010/01/can_competitive_edge_be_sustai.html http://www.infosysblogs.com/learning-services/2010/01/can_competitive_edge_be_sustai.html Global Learning Organizations Wed, 13 Jan 2010 13:46:40 +0000 Cloud based Enterprise Applications: Does it need a new approach to end user adoption? There has been a significant movement in the development of key enterprise applications (CRM, HCM) on the cloud. With on-demand infrastructure available, the value proposition to move enterprise applications to the cloud is becoming more and more promising. I do not believe this trend is going to slow down, in fact the adoption of SaaS (Sofware As A Service) is only going to see an increase. As we all know, a key value propositions of such applications is decreased “time to market”.

]]> http://www.infosysblogs.com/learning-services/2010/01/cloud_based_enterprise_applica.html http://www.infosysblogs.com/learning-services/2010/01/cloud_based_enterprise_applica.html Sustained End User Adoption (SEAL) Mon, 11 Jan 2010 19:22:07 +0000 Choosing the right hosting model for Learning Technology Infrastructure? The choice of deployment or delivery model (to deploy/host the hardware and software) is one of the firsts to ponder upon while undertaking a Technology Infrastructure project for L&D. Not a straightforward decision anyway, the perplexity might just have been enhanced by the availability of diverse options (we’ll talk about them in a bit) available to the customers.

A company, while investing in the technology infrastructure, must look for a robust, scalable and cost-effective solution that offers the highest degree of availability, reliability and integrity, and befitting the business requirements and information security & business continuity commitments of the organization. The choice of the deployment/hosting model should take all these factors into equated consideration, right?

]]> http://www.infosysblogs.com/learning-services/2010/01/choosing_the_right_hosting_mod.html http://www.infosysblogs.com/learning-services/2010/01/choosing_the_right_hosting_mod.html IT Capability Building Mon, 11 Jan 2010 12:14:14 +0000 Are we finally going to train first-line managers again? I was just looking at the new Bersin report, "Enterprise Learning and Talent Management 2010: Predictions for the Coming Year".  Number 3 out of 12 made my heart leap, "High-impact leadership development programs will focus on first-line management".  Are we finally going to train first-line managers again?

 

]]> http://www.infosysblogs.com/learning-services/2010/01/are_we_finally_going_to_train.html http://www.infosysblogs.com/learning-services/2010/01/are_we_finally_going_to_train.html Learning Strategies Thu, 07 Jan 2010 17:37:39 +0000