Learning Services

When we started Learning Services, we knew that our team is going to be very different from a regular team that we would see in Infosys - we would be different because we would do a different kind of work and we will have people with different and diverse skills with us- we will have instructional designers, creative designers, learning consultants in addition to our regular project management and technology streams. Some of these roles were not even heard in Infosys before! We started building the team by bringing in the right skills from other organizations and also from within. This meant having people with different working styles and organizational cultures coming together.

Continue reading "Team norms" »

Posted by Manjula M K at 09:42 AM | Permalink | Comments (2) | TrackBacks (0)

We are at a very exiting phase in this journey to become the numero uno Learning Services company  in the  learning market. The learning market is estimated to be worth over $10 Billion. Being new entrants into this rapidly expanding market, the opportunity is immense. The timing is right and the momentum built by Infosys needs to be capitalized to hurl us into the big league.

The next few years will be crucial for us and will decide where we end up. Solutions will be defined & revisited, delivery capability will be built, processes and standards will be created, new ideas and innovations will be incubated and nurtured into market leading solutions/ services.

As we stand at this important juncture, we need to ask ourselves a few questions every time we do something –

Continue reading "The Road Ahead…" »

Posted by Amit Phatak at 04:59 AM | Permalink | Comments (0) | TrackBacks (0)

Starting any new service in Infosys is like  setting up a start up except for the fact that you don’t have to look around for investment! But it comes with many other challenges in terms of the pre-set norms that you need to abide by within Infosys. 

To start with, how do you get things done in a system which is tuned only to the standard ADM services that we have been offering for the past 25+ years? How do you work around  the system to manage new financial models, new roles that you need and  the quality systems that take care of only defects delivered per lines of code? We don’t get the support that we need since we are not even 100 people and we are not generating revenue- but we need all the support to start generating revenue!

Continue reading "Challenges in a startup" »

Posted by Manjula M K at 12:40 PM | Permalink | Comments (0) | TrackBacks (0)

As Learning Services at Infosys gathers momentum, we expect our team to ask for new business from clients where we're already engaged in project work. "Repeat business" is the core of any professional services company- the relationships we have with our clients are extremely important, both sides have invested into the relationship, and the business model is most efficient if we do more business with the same client. Everyone in the team is agreed on this principle. '

There is only one problem- when should we ask our clients for additional business?

Continue reading "When is a good time to ask for new business?" »

Posted by Gaurav Rastogi at 12:28 PM | Permalink | Comments (0) | TrackBacks (0)