Livewire: The Communications, Media and Entertainment Blog

Let me introduce Ilya Joel-Pitcher who will be sharing his thoughts how machines are getting a lot more intelligent and customer sensitive.

Ilya Joel-Pitcher is a Senior IT Architect at Infosys with 10 years industry experience, holding key positions in both delivery and architecture consulting services. Ilya consults to large organisations - aligning business-drivers with strategic IT investment - while managing the complexity which arises in modern enterprise solutions.

Ilya has worked for a number of innovative companies delivering Online solutions, and has 6 years experience in the Telco industry. He has previously been lead architect for a Telco enterprise CRM solution and now works as a member of the Infosys Telecoms, Media and Entertainment Solutions Group.

Ilya is recognised as a thought-leader and innovator within Infosys’ Global Communication Service Provider practice, and provides architecture consultancy services in the formulation of Online strategies for tier one Telco service providers. He is a subject-matter expert in the adoption of TeleManagement Forum’s NGOSS and in increasing enterprise agility through service-orientation and improved delivery practices.

Ilya is also a contributor to IT Toolbox blog.