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July 24, 2009

2CC: TV Everywhere - the bridge to $$-ware?

So, the Cable MSOs finally switched to a new channel. The last few weeks has seen considerable enthusiasm in the media about TV Everywhere.The top two Cable MSOs in US, have made a ground-breaking decision to deliver long-form video online.

Yes, if I’m a cable subscriber, my cable operator will let me watch paid subscription content on web with no additional charge.  Test field is being prepared and the players are being lined up. The initiative is drawing significant star participation from both Broadcast and Cable Networks. Hopefully, I can catch-up on Leverage, as I sit through another late night conference call!


While at a concept level, TV Everywhere / Demand Online mean the same, there could be a couple of different approaches how the Cable operators may decide to deliver the content online. A MSO could aggregate the content through its web properties or simply perform authentication and direct the user to the content provider site. If a MSO takes the latter approach, does this limit its ability to build additional revenue streams? Or, as a grand plan will all the MSOs team up to build a giant video aggregator / search site, with the level of partnership that’s happening at the scale of Canoe?  

What’s next after TV Everywhere? Let’s get to question about the $$ on the table. There seem to be tremendous monetization opportunities for the MSOs:

a)Follow-me Ads: Extend targeted advertisement from your TV to web. Canoe is already helping them know us better as a household / individuals.
 

b)Usage based billing: As the adoption of TV Everywhere increases, bring in consumption based billing for broadband service. Maybe, this will drive all broadband providers to seriously contemplate a consumption based model.

 c)Video on mobile: Push video to mobile devices -- some of the MSOs are rolling out Wireless Broadband network through the Clearwire venture.
 

Not to mention that a 3-way video delivery system opens a whole new set of doors for MSOs to re-design / re-price their bundles. Options are many. We could talk about bundles later…


Definitely a great time to be in the cable industry and TV Everywhere initiative has stirred some action. For those who want to catch-up on TV Everywhere, Knowledge @Wharton (registration may be required) posted a neat article on the subject, analyzing Cable industry’s strategy – if it was playing offense or defense. I’ll be curious to watch where TV Everywhere goes from here. Do you think the other Multichannel providers including the Telcos and DBS operators will also get on the same train?

 

July 22, 2009

Is the service provider becoming obscure?

I have been thinking about the mindshare a service provider actually has in the overall experience of the consumer. I am inclined to believe that the service provider itself is gradually fading away from the end customer - is this something for service providers to worry about?

 

Here is a basic view of what the mobile service chain is beginning to look like -

 

  
mobile service chain

 

The key is the customer of course, but for a moment, let’s look at the entire chain above from the customer’s perspective:

 

  • People care about the mobile device they use / own:
    • Its something they relate to (as a statement, preference etc)
    • Physically connect with and use for consuming whatever services they have
    • Frequently upgrade, aspire for
    • Compare with others
    • Talk about
  • The service provider is someone they engage with for:
    • Typically a one-off engagement to buy services (voice, text, data etc)
    • If needed, support in the event services have an issue
  • Content Provider or Individual
    •  Becoming increasingly relevant as the adoption of mobile data access increases
    • Individual on the other end is someone they want to communicate with.

It appears that the customer is engaging with the every element in the above chain more frequently, except for the service provider. This might not be a bad thing for the time being, but it does raise the question of how relevant is the service provider in the mindshare of the customer?

Would a customer really care, if their current service provider was swapped with an alternate? If the answer is no; then service providers need to start thinking of how they can become more relevant to the customer and hence increase stickyness.

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