The Livewire blog creates the forum for Infosys, Communication Service Providers and Media and Entertainment Companies to discuss and share insights on the key industry challenges, opportunities, trends and solutions.
Archives
- Trust- Key lever in customer experience
- European Communications Seminar -Improving the Customer Experience 18 Jan
- Application Rationalization or Modernization
- Can you help me with new product/service launch?
- Process based system Vs System based process
- The future of TV is...there is no TV!
- Wedding Cards and Mobile Applications!
- Coming Soon to a Living Room Near You - Applications on Your TV!
- Smartphone subscriber trend
- Telecom Future is in Rural Areas
- Social Media and CSPs
- Trend watching in India: Points to note for Service Providers
- Synchronization of Consumer Touch Points for a FM Station
- Paid Mobile Applications - SHOW ME THE MONEY!!!
- The Mobile OS marathon: Is there only one winner?
- In-app billing - new revenue stream for developers
- What is next? Tablets?
- Growth of Digital Television - A Digital Equalizer!
- Overcoming Challenges to Cover News From Rural Areas
- Mobile Number Portability (MNP) - Game Changer or Damp Squib..!!!
- Content & Advertisements - How do we offer convenience and at the same time pay back?
- Mobile Malls - Digital Destinations of the (not too distant) Future
- Brands and Mobile Applications
- Challenges for BSS Domain Applications to be on Cloud!!!
- Communications Ecosystem and the Coupling Effect
- Infosys - IDC Webinar on Operator Application Store Strategy on December 7th!
- Mobile Number Portability - App store to reduce the problem of churn?
- 3 Outstanding reasons for failure of Billing Transformations
- Will MNP regime commoditize the app store experience ?
- Operator /OEM App store gaining over independent stores?
- "Number of Apps" in an App store - Is it really important?
- Operators objective for having an App store
- Lifecycle of Billing Packages
- Mobile Payments Making Their Way into US
- Success factors of application stores- User perspective
- Bill Shock rules for Communications Industry - What's in store?
- Babysitting new customers for improving Operational Efficiencies
- Cable Industry - Improving Customer Experience is the need of the hour
- Is US Cable Industry Ready for the Challenge?
- M2M - Next big revenue opportunity for Mobile Operators?
- Billing System impact on ARPU
- Why don't billing systems cross industries?
- Mobile Payments: Opportunity is big, alright! But, what's it going to take to get it off the ground?
- Strategic Drivers for Billing Modernization
- Cash, Card or Mobile, Sir? Mobile Payments revolution has begun!
- Diversification - A focused Leap
- Key Insights from B/OSS World Conference & Expo 2010 at USA
- What drives CSP's to opt for Managed Billing Services?
- Importance of Customer Profiling
- 3G is here; but, can it be billed?
- Convergence: Shaping the living room experience
- Should Telcos replace, enhance, upgrade or outsource their billing requirements?
- Increasing the customer facing staff efficiency by improving their billing knowledge
- Real time charging and rating what's the future?
- Enterprise Mobility : Gateway to a World of Opportunities
- Interconnect Billing: Why is a Separate Billing Solution Required?
- Telecom Billing Packages : Good for other Industries?
- Billing the Prepaid Services for Web Content Providers
- Significance of KPIs in monitoring operation health
- Importance of Billing Dispute management for building trusted brands
- Billing Transformation Programme – Part 2: Implementation Strategies
- Parallel runs for addressing billing migration challenges
- Pre-paid Services – Time to join the 21st Century?
- Telecom convergence and customer centricity
- Changing billing practices and role of Network edge Billing
- Leveraging e-bill strategy in the Indian telecom market
- Is Mobile App Store Fragmentation here to stay?
- The coming flood of connected devices! Are the carriers ready?
- Leveraging ‘Billing’ in the multi-party multi-service context
- Billing Transformation Programme – Part 1: Key Challenges
- Addressing the challenges faced in telecom billing migration projects
- Billing as a Service
- Top 5 Challenges in Global Rollout of Billing System
- Telecom Bill in a Customer friendly format in Multi service scenario
- Billing and your Business Strategy
- Importance of introducing new Billing systems for Media and Entertainment companies
- Need for transforming billing systems
- Convergence in Telecom billing
- Telecoms: It’s time to Cloud-Source!
- Reliable Billing Architecture for Telecom Service Providers
- Challenges for telecom billing migration projects
- Billing system as a Cost optimizer in economic down turns
- Mobile Augmented Reality (AR) – Can it take off?
- Dawn of a new decade – Exciting times ahead for the Mobile industry
- Making money in the App Store Economy
- Mobile Application Marketplaces - Where are we headed?
- Creating a differentiated experience - Key to App Store Success
- M2M: With new opportunities comes the need for new business models
- M2M: Ushering in the dawn of endless possibilities
- Shopping for a MAP ?
- Mobile Marketing: What’s in it for Operators and Consumer-focused Enterprises?
- Enterprise Mobility: The Changing Market Landscape
- 2CC: Getting more out of Cable…PPVH metric and beyond…
- Enterprise Mobile Applications – The next wave of opportunities?
- Voice of Customer Analytics - a managed service offering for CSPs
- Business agility as a differentiator for service providers
- FTTX rollouts and 'last-mile' solutions
- 2CC: How expensive can it get for the Cable companies to improve Customer Experience?
- Customer Service - The key differentiator?
- 2CC: TV Everywhere - the bridge to $$-ware?
- Is the service provider becoming obscure?
- What will drive the uptake of 3-screen converged VAS?
- Delivering superior Customer Experience
- US DTV transition - a week to go
- Digital Marketing using TV: Opportunity waiting to explode
- Riding the Netbook wave
- Twitter says NO to ad revenue
- International CTIA Wireless 2009 – The Final Roundup
- Innovative ways to generate revenues from Mobile Games
- One in four are willing to pay for a game
- Outdoor 3.0 GDBOS platform
- Outdoor 3.0
- "Humanics” : The mantra for the next-gen Telcos
- A la Carte Video Services – possible in the future?
- Some more thoughts on App Store for TV
- The Buzz from International CTIA Wireless 2009 – Part 2
- The Buzz from International CTIA Wireless 2009 – Part 1
- After iPhone now it is AppStore for TV
- How CSP's can seamlessly blend three screens - TV, Mobile, and Web to provide an immersive user experience
- Emerging Mobile App Stores - How can Mobile Operators address this Opportunity?
- Growing demand for mobile content and applications - The next big thing for Operators
- Customer Experience with innovations in network services
- Why aren’t that many good telecom services around?
- Texting into Space and Beyond with Virgin Mobile
- Video Everywhere, But How Do I Find It?
- Expanding the Value Chain and Bumping Into Incumbents
- Are websites keeping pace with the Mobile Web evolution?
- Death of Long Tail User Generated Content?
- CTO in the Limelight
- As mobile phone content explodes, the Walled Gardens crumble…
- Innovative Ways to Drive Advertising Revenues
- A New Brand Launched in the US
- Use of Mobile in the 2008 US Election
- Breaking Through with Android and the G1
- Consolidation and Pressures on the Telecom Industry
- Bringing Interactive to the TV
- What is new with online video?
- Selling Solutions in a Tight Economy
- Video Interview at CTIA on Mobile Trends
- Impact of the Credit Crisis on the Mobile Industry
- The Buzz from CTIA Wireless IT & Entertainment
- Being the Portal for Mobile Social Networking
- Mobile App Stores Are Suddenly Everywhere? -The Apple Influence
- Social Networking Moving Along the Hype Cycle
- Adding Advertising to the IPTV Business Model
- Content Delivery Networks (CDNs) for everyone
- The promise of mobile advertising
- Is mobile finally ready to live up to expectations?
- Content is King…. for whom?
- Digital Media Divide?
- Social Networking remains hot, but how do we make money?
- Bringing Social Networks to the Network Provider
- Future of Mobile Operators
- Mobilising the Enterprise
- The Evolution of Web Apps & Human Interaction
- Evolution of Human Interaction on the Web
- Mommy, when I grow up I want to be an avatar...
- The vanishing device and the imperative for network transformation
- Changing the Online Directory game
- Framing a discussion around IMS and Web 2.0
- Customer Centric Strategy to Business Process Redesign
- Customer centricity
- Defining consumer value in a converged world
- Telco Power !
- Transfroming from Service Provider to Experience Provider
- Introducing Tan Moorthy
- New Dimensions on old Devices
- Introducing Ilya Joel-Pitcher
- The Customer Knowledge Integration Initiative
- Customer Experience Leadership through transformed Customer Service Operations
- Customer Experience .. not Customer Service
- Co-dependent Strategies
- Ringtone Resonance
- The Age of Incremental Innovation
- The Myth of Market Share
- Head over Heels
- No Time for a Dress Rehearsal
- The Incumbent Challenge
- Circles of Evolution
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- Application Marketplace
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- Convergence point
- Globalization
- Process Transformation
- Technophilia
- Telecom Billing
- Trend watch