Abhishek has more than three years of experience in global telecom industry. He has a keen understanding of the emerging issues and trends in the telecom billing industry. He has been a part of engagements providing solutions and services for end-to-end transformational programs for several companies. He has also co-authored a thought paper on "Customer Centricity in Telecom".
Abhishek will blog on industry trends, customer centricity, cloud computing and convergence.
Altaf has more than seven years of IT experience. His experience in telecom ranges from message rating and billing to enterprise campaign management. He is managing team building for a comprehensive mobile advertisement solution for operators and advertisers.
Altaf has managed a key telecom client enterprise campaign management application for enhancement, maintenance and production support.
Altaf will blog on the mobile advertising industry.
Anupam has more than 11 years of IT experience. At Infosys, he is responsible for business growth in the North American region through business processes, infrastructure management and BPO service offerings.
Anupam has rich experience in business process re-engineering. He has been involved in major business transformation deals for the largest European telecom operator. He has hands-on experience in revamping the customer service operating model to reduce cost and improve operational efficiency.
Anupam will blog on business process re-engineering, global sourcing and consultation-led selling.
Ashish has more than 12 years of IT experience. He is currently working in the field of telecom billing and revenue assurance. Ashish will blog on the telecom domain, project management, estimation and sizing of projects.
Ashok has led the Enterprise Solutions (ES) migrations project involving Siebel and Geneva for two years. He is now leading the same project from an offshore location, specializing in telecom billing. He has worked as a developer, tester, lead designer and a project manager for telecom operators in Europe. He has also managed maintenance of a legacy rating and billing system, business support for prepaid - IN platform and testing of Kenan and Geneva migrations project, and design and development of interfaces on Kenan.
Ashok will blog on telecom and utility billing.
Balajee has more than 16 yrs of experience in the communications industry covering both equipment and service provider areas. He has managed key client relationships in North America and has led execution of projects for Original Equipment Manufacturer (OEM) /Internet Service Provider (ISP)/online media clients.
Balajee professional interests include the cable sector and Customer Experience Management (CEM).
Bharath has more than six years of IT experience. His areas of interest include emerging new technologies and driving the workflow of the outdoor advertising industry. He has managed an Interactive Voice Response (IVR) - based portal application to handle post-ordering functionalities of a telco. He has also helped a telco improve the self-service rate of its IVR-based platform by 18% in less than a year.
Bharath will blog on IVR, telecom and outdoor advertising.
Deepak heads strategy development for Infosys’ global CME practice. He has 18 years of consulting and entrepreneurial experience. Most recently, he was a partner with Infosys Consulting in London where he advised several communications companies on business strategies in the areas of convergence and new service platforms.
Prior to joining Infosys, Deepak co-founded Trendium, a developer of service intelligence Operational Support System (OSS) software. He has also held senior management and strategy consulting positions.
Ian is responsible for alliance management of key billing partners in Europe, the Middle East and Africa (EMEA). He helps telecommunications companies decide on their billing systems. Ian has more than 13 years of IT experience. He is the Oracle Solution Architect for an ongoing back office transformation.
Ian will blog on billing, mobile network virtual operators, virtual network operators, convergence, telco, utilities, and e-billing.
Jayanth has more than 16 years of IT experience. He provides process consulting for telecom service providers. He will blog on end-to-end telecom solutions and telecom billing.
Jeremy Kloubec, a Senior Principal with the Communications, Media & Entertainment Consulting organization, is responsible for the sales and marketing of Infosys offerings for digital content services, social networking platforms and acceleration of product launches for with IPTV and mobile services.
Jeremy advises clients on approaches to decrease time to market for deploying interactive services in addition to increasing the value of customer interactions via social networking and also creating new revenue opportunities in a multi-play competitive environment. Mr. Kloubec has previously worked for a number of consultancies and companies ranging from technology start-ups to Big 6 firms. He holds a Bachelors of Science degree from the University of Michigan and MBA from the University of Texas.
Kanwar has more than seven years of IT experience. He has been working in the billing practice as a consultant on an OSS/ BSS transformation program for a U.K.- based communication service provider. He will blog on telecom industry trends, billing and customer care and customer experience.
Manish has more than nine years of technology and management expertise in telecom, and medical imaging. His current focus area is ’Interactive services on 3-screens’. He has varied experience in design and development of Enterprise Solutions (ES) and has worked for leading product development companies in India.
Manish’s white paper has been published by International Energy Consortium (IEC). He has created Intellectual Property (IP) and products in Convergence.
Manish blogs on 3-screen interactive services, Service-Oriented Architecture (SOA) and Microsoft Technologies.
Muthukumar has more than six years of IT experience. He manages order management, workflow management and direct order-entry application. He has proposed various cost-effective migration models to enable porting legacy applications to J2EE and .NET-based environments. Muthukumar has successfully rolled out performance improvement frameworks in order management suites capable of dynamic load balancing and eliminating hardware systemic failures. He has been instrumental in improving system flow by implementing various Structured Fallout Management techniques. He has also designed and developed Single Sign On (SSO) wrappers for ordering and workflow management suite of applications.
Muthukumar will blog on Service-Oriented Architecture (SOA) and Operational Support System (OSS).
Nagaraja leads the pre-sales effort in promoting billing solutions and services across multiple industries such as telecom, banking and financial services, energy and utilities in the U.K. and Europe. He has more than 18 years of IT experience. He has led the pre-sales effort on multiple bids, a consultancy assignment for a large telco in Belgium, a delivery project for Siebel and IRB integration for a leading North African company.
Nagaraja will blog on "The world of billing"! And how best to enable organizations in leveraging the rating and billing capabilities to support business and revenue growth in an ever changing competitive environment?
Narayan has more than 17 years of IT experience. He is responsible for conceptualizing and building solutions for the CME industry. He has extensive experience in working with equipment manufacturers and service providers in different sectors - voice, data, video and wireless.
Narayan’s professional areas of interest include cross-platform and next-generation services, and social networking
Nikhil has more than 16 years of IT experience. He has led various program and projects in telecom. Nikhil will blog on telecom trends, billing and customer care and next-generation technology in the telecom industry.
Pankaj works on platform applications that enable converged services and provide a connected experience to end users across devices. He has more than eight years of IT experience. Pankaj has published a white paper in an IEC Annual Review of Communications, and has co-authored a paper for a 3GSM forum.
Pankaj will blog on convergence, social networking, retail billing, and customer experience.
Prasanth leads the offshore pre-sales team for Infosys billing practice. He has extensive experience in telecom billing and billing package implementation. He will blog on telecom billing solutions, Electronic Bill Presentment and Payment (EBPP) and billing in banking and financial services.
Prashant leads the Communications, Media and Entertainment (CME) Wireless Center of Excellence. The Center focuses on business development in the wireless sector. He has led various projects and initiatives in telecom.
Prashant will blog on wireless technologies.
Samson has more than 18 years of IT experience. At Infosys, he has managed delivery in the Asia Pacific (APAC) region and Canada at the Communications, Media and Entertainment practice.
Sandeep works on new product development in the areas of broadband, convergence and wireless value-added services. His experience in product development and his current role offers him unique insights into Telco product offerings and new market developments. He has worked with leading Telco clients in North America for product development. His areas of interest include Web 2.0, wireless market trends and convergence.
Sankara has more than 15 years of IT experience. He is the delivery lead for a project being handled for a large outdoor and radio conglomorate.
Sankara will blog on people leadership and ethical governance.
Sanjeev manages the fixed telecom business at Infosys in the United Kingdom. He has 15 years of IT and Telecom experience.
Sanjeev has handled key telecom accounts, markets and strategic program execution for Communication Service providers (CSPs) and telecom Original Equipment Manufacturers (OEMs) in areas such as system integration, Operational Support System (OSS) and Business Support System (BSS).
Sanjeev will blog on customer experience and strategic relationships.
Sanjeev has more than 12 years of experience in the telecom industry. He is an expert in business process re-engineering, business agility and customer services transformation. He plays a key role in conceptualizing, designing and building solutions for these areas.
Sanjeev leads the business process consulting practice for a major telecommunication company at Infosys. He has helped several global companies achieve process improvements, operational efficiency and business agility on large and complex next-generation programs. He also leads solutions for customer services.
Sanjeev will blog on business process re-engineering, customer experience and business agility.
Sauming currently consults with Infosys’ telecom clients on the development of products and related service management issues. With over 10 years of experience in the telecom industry, Sauming has successfully managed the building of mobility programmes for clients. He has authored the book ‘Service Design in Telecommunications: A Comprehensive Guide to Design and Implementation’.
Sauming will blog on service design, product development, broadband, the mobile industry and mobile-fixed convergence.
Senthil has five years of IT experience. He has launched an innovative solution for customer self service. He has installed a working model for the Communications Media and Entertainment industry to move from a service culture to a solution culture in a systematic manner.
Senthil will blog on customer service, the emerging World Wide Web and consultative selling.
Shefali has more than 11 years of experience in technology, management and consulting in financial services and telecom. Her focus area is mobile applications on smart phones. She has extensive experience in the design and development of solutions on the Web and mobile.
Shefali will blog on next-generation services and innovative applications.
Shivakumar has more than 12 years of IT experience in billing consultancy and solution design, and project management. He has provided billing design consultancy to a large telecommunication company in Europe. He was in pre-sales teams and has helped win three deals for the billing practice. He has been successfully managing critical customer migration data project.
Shivakumar will blog on billing systems consolidation, transformation and rationalization.
Sreecharana has more than 10 years of IT experience. He manages requirements identification and realization, traceability (functional and non-functional), architecture, service modeling, design, assembly, deployment, infrastructure, hardware sizing, business process design of fulfillment telecom and Operations Support Systems (OSS) solutions.
Sreecharana is TOGAF–certified. His main focus areas include OSS back office order management, network inventory and activation.
Sreecharana will blog on Service-Oriented Architecture (SOA)-based OSS, lean architectures for OSS and Service Delivery Platform (SDP).
Sripathy leads the Oracle Communication Lab billing team. He specializes in telecom process, domain and billing. He has co-authored thought papers in the billing domain. He will blog on telecom customer relationship management, billing and trends for telecom service providers.
Subhash heads the CME practice at Infosys. He is also a member of the Infosys Executive Council and serves on the Board of Infosys Technologies Australia Private Limited.
Subhash joined Infosys in 1997 as a member of its e-Business practice and has since served in various other capacities. In 2007, Subhash was chosen by the World Economic Forum as one of the 25 Young Global Leaders from India. He is also on the Executive Board of the International Telecommunication Union’s ‘Connect the World’ initiative.
Vinay is responsible for business transformation, solutions and domain Center of Excellence (CoE) for Infosys BPO. He has more than 14 years of IT, ITES and technology consulting experience. His experience includes account management, delivery management and pre-sales. In addition, he has program managed the ‘Flat World’ strategic initiative for a year.
Vinay will blog on the Communication Service Provider (CSP) industry and IT/ITES trends, business transformation, process excellence and platform and technology-based solutions.
Vivek is responsible for leading solution development and new business growth across the European market. He has more than 11 years of IT industry experience. He has led technology and process consulting engagements ranging from content management systems, Supply Chain Management (SCM), cryptography, Open Source Software (OSS) solution design, program governance and customer experience assessment.
Vivek advises clients on technology and solution strategies and on utilizing the Internet, Platform-as-a -Service (PaaS), social networking paradigms to enhance efficiency. He will blog on customer experience, customer service and the digital media.
