Abhishek has more than three years of experience in global telecom industry. He has a keen understanding of the emerging issues and trends in the telecom billing industry. He has been a part of engagements providing solutions and services for end-to-end transformational programs for several companies. He has also co-authored a thought paper on "Customer Centricity in Telecom".
Abhishek will blog on industry trends, customer centricity, cloud computing and convergence.
Akshay has six years of industry experience. He currently works as a Consultant and is also a program manager in the Communications, Media and Entertainment (CME) practice within Infosys.
Akshay possesses specialized knowledge in end-to-end CME industry focus areas ranging from service assurance to next generation Service Delivery Platform (SDP).
He has played a key role as a solution designer and presently works in the strategy office for non-US operations of the practice.
Akshay will blog on CME industry focus areas.
Altaf has more than seven years of IT experience. His experience in telecom ranges from message rating and billing to enterprise campaign management. He is managing team building for a comprehensive mobile advertisement solution for operators and advertisers.
Altaf has managed a key telecom client enterprise campaign management application for enhancement, maintenance and production support.
Altaf will blog on the mobile advertising industry.
Anirban has eight years of experience in the IT industry. He specializes in business transformation, enterprise cost reduction, outsourcing advisory, performance improvement, business planning, corporate strategy, and operational strategy.
Anirban has made extensive contributions to business plan, growth strategy and feasibility study for shared service centers. He was involved in performance management and business process transformation for IT and telecom sectors. Anirban has also worked on IT-related project management, business development and solution architecture.
Anirban will blog on performance management, Business Process Transformation (BPR), project management, monetizing user behavior, enterprise mobility, m-health, and e-TOM.
Anupam has more than 13 years of IT experience. At Infosys, he is responsible for creating end to end value proposition encompassing business process, infrastructure management and BPO service offerings.
Anupam is an expert of business process re-engineering and was involved in major business transformation deals for Europe’s largest telecom operator. He has hands on experience in revamping customer service operating model to reduce cost and improve operational efficiency.
Anupam will blog on Business Process Re-engineering, Global Sourcing and Consultation-Led Selling.
Arun has seven years of industry experience, five years of which he spent extensively in Operations, Process Management, Revenue Assurance, Business Analysis, Cost Optimization and Client servicing. His core activity is to provide optimal solutions for leased lines during post sales.
Arun also has experience in mapping business requirements, designing customized solutions, analyzing business practices and defining optimal procedure. He is responsible for games portfolio management for mobile applications in FlyppTM Mobile Application Ecosystem.
Arun has played a key role in improving the Alert ratio by 16% by leading a Yellow belt Six Sigma project.
Arun will blog on smarter ways to use smartphones, Mobile Value Added Services (MVAS) in India, Mobile Application stores and Application store trends.
Ashish has more than 12 years of IT experience. He is currently working in the field of telecom billing and revenue assurance. Ashish will blog on the telecom domain, project management, estimation and sizing of projects.
Ashok has led the Enterprise Solutions (ES) migrations project involving Siebel and Geneva for two years. He is now leading the same project from an offshore location, specializing in telecom billing. He has worked as a developer, tester, lead designer and a project manager for telecom operators in Europe. He has also managed maintenance of a legacy rating and billing system, business support for prepaid - IN platform and testing of Kenan and Geneva migrations project, and design and development of interfaces on Kenan.
Ashok will blog on telecom and utility billing.
Balajee has more than 16 yrs of experience in the communications industry covering both equipment and service provider areas. He has managed key client relationships in North America and has led execution of projects for Original Equipment Manufacturer (OEM) /Internet Service Provider (ISP)/online media clients.
Balajee professional interests include the cable sector and Customer Experience Management (CEM).
Bharath has more than six years of IT experience. His areas of interest include emerging new technologies and driving the workflow of the outdoor advertising industry. He has managed an Interactive Voice Response (IVR) - based portal application to handle post-ordering functionalities of a telco. He has also helped a telco improve the self-service rate of its IVR-based platform by 18% in less than a year.
Bharath will blog on IVR, telecom and outdoor advertising.
Deepak heads strategy development for Infosys’ global CME practice. He has 18 years of consulting and entrepreneurial experience. Most recently, he was a partner with Infosys Consulting in London where he advised several communications companies on business strategies in the areas of convergence and new service platforms.
Prior to joining Infosys, Deepak co-founded Trendium, a developer of service intelligence Operational Support System (OSS) software. He has also held senior management and strategy consulting positions.
Edward has over 20 years of consulting, management and industry experience in the Communications, Media and Entertainment business. He has worked as a strategic consultant, media executive, innovation lead and entrepreneur. He currently heads Product Development, Strategy and Marketing at Flypp™.
At Infosys, Edward has led strategic and outsourcing assessments and identified over $1 billion in new business and operations restructuring opportunities for several of the world’s largest media companies. He was also a co-creator of Infosys’ award-winning Flypp™ Applications Marketing Platform; leading conceptual development, strategy and marketing for the product, with patents filed for multiple components.
Edward holds a Bachelor’s Degree from Brown University in Applied Mathematics-Economics, and a Masters from the University of Pennsylvania in Technology Management & Business Administration.
Edward will blog on consumer and enterprise mobility, consumer-centric application experiences, multi-channel application delivery, brand and media application portfolios, new models for advertising and consumer brand intimacy.
Gaurav has 15 years of experience in wireless devices and platform domain in the telecom industry. He is an expert in go-to-market strategies, product management, business development, and strategic planning. Currently as a Principal Consultant, Gaurav is responsible for the business development of Flypp application marketplace.
Gaurav will blog on industry trends, application marketplace, consumer centricity, and product management.
Himanshu has over eight years of experience in diverse business areas of Mobile Value Added Services, Content Syndication, Internet Media, Interactive Distance Learning and e-Learning.
Currently, he works as an Ecosystem Business Manager for Flypp Mobile Application Ecosystem.
Himanshu is responsible for management of games portfolio for mobile and TV applications. Also, he formulates strategies for outreach and onboarding of content partners.
Himanshu will blog on Mobile Value Added Services (MVAS), Indian entertainment and media, Internet media and digital marketing.
Ian is responsible for alliance management of key billing partners in Europe, the Middle East and Africa (EMEA). He helps telecommunications companies decide on their billing systems. Ian has more than 13 years of IT experience. He is the Oracle Solution Architect for an ongoing back office transformation.
Ian will blog on billing, mobile network virtual operators, virtual network operators, convergence, telco, utilities, and e-billing.
Jeremy Kloubec, a Senior Principal with the Communications, Media & Entertainment Consulting organization, is responsible for the sales and marketing of Infosys offerings for digital content services, social networking platforms and acceleration of product launches for with IPTV and mobile services.
Jeremy advises clients on approaches to decrease time to market for deploying interactive services in addition to increasing the value of customer interactions via social networking and also creating new revenue opportunities in a multi-play competitive environment. Mr. Kloubec has previously worked for a number of consultancies and companies ranging from technology start-ups to Big 6 firms. He holds a Bachelors of Science degree from the University of Michigan and MBA from the University of Texas.
Jose brings with him over five years of IT experience. He has dabbled in diverse domains; but has been predominantly involved in the media and entertainment space. Being a part of a major search engine marketing project within this organization, Jose has in-depth knowledge and expertise in the field.
Currently, he works as an Ecosystem Business Manager at FlyppTM where he is actively involved in bringing innovative apps to the FlyppTM mobile application portfolio. Jose conducts extensive market and technology research. He is also actively involved in marketing, advertising and promotion planning.
Jose is an avid reader and blogger. He will blog on mobile VAS in India, Emerging Mobile app stores & Reviews on mobile applications.
Kanwar has more than seven years of IT experience. He has been working in the billing practice as a consultant on an OSS/ BSS transformation program for a U.K.- based communication service provider. He will blog on telecom industry trends, billing and customer care and customer experience.
Ken has seven years of industry experience. He currently works as a Business Development Manager for FlyppTM.
Ken also has six years of experience in business writing, three years of which he worked as an Editor for Knowledge Services.
At FlyppTM , Ken has been involved in scaling up the platform and strengthening Value-Added Services (VAS) product portfolio. His responsibilities include soliciting and bringing new partners i.e. developers/ aggregators to the appstore. Currently, he handles the Music & Fun category and works on Subscription Models for the store.
Ken will blog on App economy, mCommerce, Appstore trends, Mobile VAS and Mobile applications.
Lalit has 14 years of experience in the IT industry. He currently leads key billing projects and initiatives at various client locations. His areas of expertise include Billing Application Implementation, Transformation, Data Migration, and Production Support of Business Critical Applications.
Lalit has successfully led a major billing transformation program. He spearheaded post-implementation Production Support of a new prepaid billing application for a leading telecom player and also played a key role in conceptualizing Application Data Archiving Framework for a leading cable operator.
Lalit will blog on telecom billing, transformations and migrations.
Manas has around nine years of Mobile Product and Business experience. He is currently the Product Manager at FlyppTM application platform. He is responsible for the market scan, product roadmap and translation of strategies to ‘Go-to-Market’ actions and initiatives.
Manas will blog on Smartphone applications and utilities, user behavior insights and attributes, business models and differentiators.
Manish has more than nine years of technology and management expertise in telecom, and medical imaging. His current focus area is ’Interactive services on 3-screens’. He has varied experience in design and development of Enterprise Solutions (ES) and has worked for leading product development companies in India.
Manish’s white paper has been published by International Energy Consortium (IEC). He has created Intellectual Property (IP) and products in Convergence.
Manish blogs on 3-screen interactive services, Service-Oriented Architecture (SOA) and Microsoft Technologies.
Maneesh has over seven years of experience in the IT industry. He has won accolades from a telecom giant, for preventing losses in a potential Business to Business (B2B) system breakdown. This was achieved by proactively engaging with client partners. Currently as Category Manager and Flypp Ecosystem Business Manager, Maneesh is part of the CME strategy team, actively engaged in fueling growth.
Maneesh will blog on communication, media and entertainment, application market place and social networking.
Mrinal has over two years of experience in the IT industry. He is currently Global Proposal Manager with a large telecom service provider. His responsibilities include Bid Management, RFP/RFQ Processing, Contract Review, and Market Research.
Mrinal will blog on emerging trends in social media and digital engagement, and business models surrounding social media.
Munish has over 10 years of IT experience. He specializes in Process and Domain consulting in the telecom space. He has provided E2E architecture solutions, solution foresight and set up labs.
Munish will blog on diversification – a focused leap, simplification and 3G services.
Muthukumar has more than six years of IT experience. He manages order management, workflow management and direct order-entry application. He has proposed various cost-effective migration models to enable porting legacy applications to J2EE and .NET-based environments. Muthukumar has successfully rolled out performance improvement frameworks in order management suites capable of dynamic load balancing and eliminating hardware systemic failures. He has been instrumental in improving system flow by implementing various Structured Fallout Management techniques. He has also designed and developed Single Sign On (SSO) wrappers for ordering and workflow management suite of applications.
Muthukumar will blog on Service-Oriented Architecture (SOA) and Operational Support System (OSS).
Narayan has more than 17 years of IT experience. He is responsible for conceptualizing and building solutions for the CME industry. He has extensive experience in working with equipment manufacturers and service providers in different sectors - voice, data, video and wireless.
Narayan’s professional areas of interest include cross-platform and next-generation services, and social networking
Naveen is the Go-To-Market (GTM) manager for various products within Infosys.
Before joining Infosys, he was part of a top Indian IT service company, leading their Malaysian operations. His areas of expertise are in sales, brand management and new product introduction. He was part of the corporate strategy team and pioneered the concept of communities around products in the automobile sector in India.
He will blog on Social Media, Web 2.0 and Social Media Marketing
Nikhil has more than 16 years of IT experience. He has led various program and projects in telecom. Nikhil will blog on telecom trends, billing and customer care and next-generation technology in the telecom industry.
Pankaj works on platform applications that enable converged services and provide a connected experience to end users across devices. He has more than eight years of IT experience. Pankaj has published a white paper in an IEC Annual Review of Communications, and has co-authored a paper for a 3GSM forum.
Pankaj will blog on convergence, social networking, retail billing, and customer experience.
Pankaj has over 11 years of experience in the IT industry. He has skills in business analysis, Business Process Management (BPM) implementation and defining processes for extending cable service provider to the wireless domain.
Currently as Lead consultant, he specializes in the telecom domain with a focus on revenue assurance, merger and acquisition and BPM implementation.
Pankaj will blog on Social Media Focus for the Services Industry, IPTV/ Media Integration, BSS Suite of Applications, Revenue Assurance and Process Improvement, and Optimization with Service Providers.
Paul has 20 years of industry experience. He has marketing expertise in multifarious international and domestic Business-to-Business (B2B) markets. Paul also has skills in consulting and IT services for large corporate and Small Medium Enterprises (SMEs), global outsourcing, pharmaceuticals, mobile/ telecoms, healthcare, retail, electronic security, travel and leisure, eCommerce, and in insurance.
In addition, he managed analyst relations and deal consultant programs in Europe, created Go-to-Market (GTM) propositions and thought leadership papers, was responsible for a low cost thought leadership program and developed a German market penetration strategy.
Currently as a Marketing Manager at Infosys, his responsibilities are to design, implement and drive GTM planning and execution, and determine appropriate mix of demand generation activities. Besides, Paul develops analyst and influencer related activities, to raise visibility and credibility of Infosys in Europe. He is also involved in driving marketing programs; manage day-to-day and ongoing marketing related communications.
Paul will blog on Multi-Channel Optimization, Next Generation Customer Experience and Mobile Payments.
Pramod has nine years of experience in Manufacturing and IT sector. He has deep knowledge in product marketing and identification and development of service offerings.
Currently as the Marketing Manager for Flypp, he specializes in market, strategy and competition analysis. He is also involved in various initiatives to promote Flypp.
Pramod will blog on application marketplace trends.
Prasanth leads the offshore pre-sales team for Infosys billing practice. He has extensive experience in telecom billing and billing package implementation. He will blog on telecom billing solutions, Electronic Bill Presentment and Payment (EBPP) and billing in banking and financial services.
Prashant leads the Communications, Media and Entertainment (CME) Wireless Center of Excellence. The Center focuses on business development in the wireless sector. He has led various projects and initiatives in telecom.
Prashant will blog on wireless technologies.
Rohit has over 15 years of experience in the IT industry. Currently, he is the Lead Product Manager for Flypp platform. Rohit is responsible for product strategy and roadmap formulation across service providers, enterprise Business-to-Consumer (B2C), Business-to-Employee (B2E), and Original Equipment Manufacturers (OEM) segments. Rohit successfully launched digital TV application marketplace and developed ecosystem for a tier-1 telco customer in Europe in a co-creation model, which eventually led to the seeding of the early strategy for Flypp.
Rohit will blog on application-enabled digital experience, ecosystem play and enterprise B2C brand engagement.
Samson has more than 18 years of IT experience. At Infosys, he has managed delivery in the Asia Pacific (APAC) region and Canada at the Communications, Media and Entertainment practice.
Sandeep works on new product development in the areas of broadband, convergence and wireless value-added services. His experience in product development and his current role offers him unique insights into Telco product offerings and new market developments. He has worked with leading Telco clients in North America for product development. His areas of interest include Web 2.0, wireless market trends and convergence.
Sankara has more than 15 years of IT experience. He is the delivery lead for a project being handled for a large outdoor and radio conglomorate.
Sankara will blog on people leadership and ethical governance.
Sanjeev manages the fixed telecom business at Infosys in the United Kingdom. He has 15 years of IT and Telecom experience.
Sanjeev has handled key telecom accounts, markets and strategic program execution for Communication Service providers (CSPs) and telecom Original Equipment Manufacturers (OEMs) in areas such as system integration, Operational Support System (OSS) and Business Support System (BSS).
Sanjeev will blog on customer experience and strategic relationships.
Sanjeev has more than 12 years of experience in the telecom industry. He is an expert in business process re-engineering, business agility and customer services transformation. He plays a key role in conceptualizing, designing and building solutions for these areas.
Sanjeev leads the business process consulting practice for a major telecommunication company at Infosys. He has helped several global companies achieve process improvements, operational efficiency and business agility on large and complex next-generation programs. He also leads solutions for customer services.
Sanjeev will blog on business process re-engineering, customer experience and business agility.
Sauming currently consults with Infosys’ telecom clients on the development of products and related service management issues. With over 10 years of experience in the telecom industry, Sauming has successfully managed the building of mobility programmes for clients. He has authored the book ‘Service Design in Telecommunications: A Comprehensive Guide to Design and Implementation’.
Sauming will blog on service design, product development, broadband, the mobile industry and mobile-fixed convergence.
Senthil has five years of IT experience. He has launched an innovative solution for customer self service. He has installed a working model for the Communications Media and Entertainment industry to move from a service culture to a solution culture in a systematic manner.
Senthil will blog on customer service, the emerging World Wide Web and consultative selling.
Shefali has more than 11 years of experience in technology, management and consulting in financial services and telecom. Her focus area is mobile applications on smart phones. She has extensive experience in the design and development of solutions on the Web and mobile.
Shefali will blog on next-generation services and innovative applications.
Shivakumar has more than 12 years of IT experience in billing consultancy and solution design, and project management. He has provided billing design consultancy to a large telecommunication company in Europe. He was in pre-sales teams and has helped win three deals for the billing practice. He has been successfully managing critical customer migration data project.
Shivakumar will blog on billing systems consolidation, transformation and rationalization.
Shree has 15 years of experience in the IT industry. He is currently a Process and Domain Consultant in the Enterprise Solutions space. He has also made key contributions in Business Transformation Programs focusing in Order to Care.
Shree will blog on industry trends in BSS (Business Support Systems) and application of Porter’s five forces in the communication industry - competitive rivalry, bargaining power of suppliers, customers, threat of new entrants, and substitute products.
Sreecharana has more than 10 years of IT experience. He manages requirements identification and realization, traceability (functional and non-functional), architecture, service modeling, design, assembly, deployment, infrastructure, hardware sizing, business process design of fulfillment telecom and Operations Support Systems (OSS) solutions.
Sreecharana is TOGAF–certified. His main focus areas include OSS back office order management, network inventory and activation.
Sreecharana will blog on Service-Oriented Architecture (SOA)-based OSS, lean architectures for OSS and Service Delivery Platform (SDP).
Subhash heads the CME practice at Infosys. He is also a member of the Infosys Executive Council and serves on the Board of Infosys Australia Private Limited.
Subhash joined Infosys in 1997 as a member of its e-Business practice and has since served in various other capacities. In 2007, Subhash was chosen by the World Economic Forum as one of the 25 Young Global Leaders from India. He is also on the Executive Board of the International Telecommunication Union’s ‘Connect the World’ initiative.
Sumeet has seven years of industry experience. He specializes in cost optimization of network, circuit inventory management, post-sales and reverse auctioning.
Sumeet is a certified six-sigma green belt. He has worked on a project for the world’s largest network provider and was instrumental in saving millions for the client. He has also been involved in the mobile app industry and promotes the mobile app ecosystem in India. Sumeet is responsible for health, lifestyle, utilities, and mobile commerce portfolios in FlyppTM.
Sumeet will blog on Mobile Value-Added Services (VAS), Mobile App Industry, Monetization of Apps, Different App Stores, and the evolution of the mobile app industry in India.
Vinay is responsible for business transformation, solutions and domain Center of Excellence (CoE) for Infosys BPO. He has more than 14 years of IT, ITES and technology consulting experience. His experience includes account management, delivery management and pre-sales. In addition, he has program managed the ‘Flat World’ strategic initiative for a year.
Vinay will blog on the Communication Service Provider (CSP) industry and IT/ITES trends, business transformation, process excellence and platform and technology-based solutions.
Vinod has 13 years of IT experience. He currently manages senior client relationships and business development for a North American client. He is responsible for growing client relationships.
He successfully led an Operations Support System (OSS)/ Business Support System (BSS) transformation program for a leading cable operator in Europe. He also presented at the TMF World Conference.
Vinod will blog on cable industry trends in the U.S. and customer experience.
Vivek is responsible for leading solution development and new business growth across the European market. He has more than 11 years of IT industry experience. He has led technology and process consulting engagements ranging from content management systems, Supply Chain Management (SCM), cryptography, Open Source Software (OSS) solution design, program governance and customer experience assessment.
Vivek advises clients on technology and solution strategies and on utilizing the Internet, Platform-as-a -Service (PaaS), social networking paradigms to enhance efficiency. He will blog on customer experience, customer service and the digital media.
Vikas has over seven years of work experience with nearly five years in digital marketing and web analytics. Currently, he works as the Portfolio Manager for FlyppTM and also holds office as a Category Manager in the mobile applications space.
