CXOs are increasingly focusing on corporate strategies to deliver outcomes that contribute measureable business value. Aligning technology investments to corporate strategies is the key to create competitive advantage, grow the business, and increase revenues. Infosys Management Consulting Blog gathers a community of subject matter experts for building meaningful conversations about maximizing business value from corporate strategies aligned to ever-growing technology-driven investments.

April 15, 2013

Analytical Models...Design Right and Monitor Well

Due to ever-changing business conditions and technological advancements, the predictive power of an analytical model can fade unless there is a mechanism to monitor and calibrate it, thereby keeping it in sync with decision variables. This raises few important and related questions. Can models be calibrated to ensure longevity? Is it feasible to design a self-learning model sensitive to business environment? Are there some model design and management principles which can address future performance needs?

 

 

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April 9, 2013

Social CRM Tech Trends -- Facebook Integration

For the past decade and a half, I have been involved with CRM implementations in various capacities. In that time, I have participated in the evolution of CRM from the days of in-house overly customized implementations to today's cloud based hosted CRM applications and ever evolving social media landscape. After mulling over the idea of sharing my experiences and thoughts through blog posts, I have finally decided to throw my hat in the ring.

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March 26, 2013

Is my company great?

In the mid 1980's it was popular to talk about excellence.  Since then, not so much.

What does it take to make a great company. 

Here are my thoughts; Number One, the company must be capable of making a profit to sustain itself and it's employees; Number two,a  great company should have long term, profitable customers, Number three it should have long term and secure emoloyees at all levels.

 

What do you think?  Please respond and I will share your thoughts.

 

Jim Mitchell

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March 5, 2013

Holding on to the Central Bank Concept

What are the key objectives of a central bank? What are the instruments that it uses to help achieve its target? Is its responsibility restricted only to to monetary policy? Just how independent is it from the government?

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February 6, 2013

Cut the CFO some slack!

At a Forbes conference some years ago, Peter Drucker is said to have remarked, "I have just one thing to tell you today...No one, but no one in your company, knows less about your business than your See Eff Oh!" Whether you agree or not with the statement, it's impossible to be indifferent to it. If anything, it is one of the most provocative (thought provoking?) statements in business, bordering on blasphemy for some.

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December 12, 2012

Banking. It will never be the same again.

There is nothing new about one person lending money to another. What is new, however, is that companies that enable this simple human activity to take place on a massive scale are now emerging. They offer consumers and small companies a genuine alternative to going to the banks for savings and loans. It's called peer to peer consumer finance (P2P) and in fact it's a better alternative

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November 21, 2012

The IMF Weighs in on the Fiscal Multiplier Debate

In its latest World Economic Outlook (WEO), the International Monetary Fund (IMF) has added its own perspective on the current global slowdown.  However, unlike other policy makers and thought leaders who have focused on "things to do," the IMF has come up with "things not to do."

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October 24, 2012

How to Sell Your Boss on Social Media

 On the train from Boston to New York, my siesta was interrupted by a passenger's boisterous dialogue set on mobile phone speaker. "It will increase revenue -NO!", "our brand visibility will go up--NO! ", and "our competition is doing it--No!" Doesn't this sound so familiar? In my previous blog, "Why businesses are afraid of social media?" I described several reasons behind such resistance. Here are a few suggestions on how to get them onboard with social media:

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