Global sourcing - what's a mid-market process manufacturer to do?
Two main concerns have become apparent; 1) difficulty in showing significant cost reduction with a smaller operation, and 2) a concern that mid-market customers will not receive high levels of customer service from large offshore service providers.
Strides have been made to address the need for a stronger cost benefit to smaller operations through shared services offerings - but for large service providers who are serious about the mid-market the challenge remains to convince prospective customers and advisory firms that they will not be treated with less care and attention.
