Infosys Microsoft Alliance and Solutions blog

« Collaboration in Dynamic Enterprises | Main | The learning's from Ax2009 Rollout in Eastern Europe (Part-2) »

The learning's from AX 2009 Rollout in Eastern Europe (Part-1)

Recently at Infosys we completed our MS Dynamics AX 2009 SP1 Rollout in Eastern Europe. It was  a challenging  project   for us as we were implementing AX 2009 first time in  a far  eastern European market. There were multiple risks involved in this rollout  like  merging  of  New GLS Layer in the existing   MS Dynamics AX 2009 SP 1 Application  for global running  application , migration of Legacy system data, language constraints as the implementation  had to be done in non English Language , meeting  statutory obligations for eastern european market, training non English users  to operate AX 2009, limited time frame rollout etc.

The client had  existing  Global  MS Dynamics  AX 2009 SP1  centralized application  for  five countries  and later decided to rollout their  business operations as part of their business expansion and exploring Easter European markets . The roll out involved  merging of the Eastern European GLS Layer with existing AX 2009 Application. Though  the merging new GLS  layer with Existing AX 2009 Customized application   was not major challenge  as we had anticipated  but  we faced number of issues in dealing  operational  issues to suit  Business needs.

I will be attempting to share  our rollout experience in  series of blogs in coming  days  with risks  we faced  during implementation  and how we managed to overcome those challenges   and created  another success story of MS Dynamics AX 2009  global implementation and roll out. One such challenge   was to have   Fiscal Printer Integration with MS Dynamics AX 2009.  A fiscal printer is a special printer that is connected to a computer through a serial port or USB Port. All sales must be registered through the fiscal printer. Every printer is certified by local tax authorities and its memory is checked periodically. Types of supported printers in the local market are Posnet Thermal, and Elsa Omega. During invoice posting, necessary information is sent in proper format to fiscal printer. We encountered issues to make Fiscal printer work as AX 2009 was unable to establish the connection with fiscal Printer we had never imagined that this will be issue as AX 2009 supports Fiscal Printer Integration as per Documentation from MS.  Further  to add the complexity the printer was connected on Local machine on Serial Port ( RS232)   and the users   accessing   AX 2009 Application  hosted on citrix server in data centre based in UK. After lot of research and hard work by our tech team  we got success in making it work for our client.  Since the microsoft documentation about fiscal printer integration is bit ambiguous for benefit of larger audience, I am summarizing in brief what you need to do make this integration work.
• In order to use fiscal printer feature in AX 2009 we need to enable fiscal printers (PlFiscalPrinter) configuration key.
• Ensure that minimum AX 2009 Sp1 Kernel Rollup 5 is installed  as we did not had it initially.
• AX 2009 supports only RS-232 connection and it doesn't support USB type of printers
• Thermalservicelibrary.dll  need to be registered on AX 2009 AOS.  The DLL gets registered under C:\Windows\System32 folder. This is nowhere mentioned in any MS documentation..
• No additional  drivers or software are needed for AX 2009 and Fiscal Printer Integration.
• You need to modify The COM Port settings of the AOS Server to get Fiscal Printer working

 Finally make settings in Fiscal printers Parameter menu of  MS Dynamics AX 2009 Application to make the fiscal printer work. In my next blog I will continue with another challenge which we faced in our AX 2009 Sp1 roll out journey in Poland. Keep watching this space till then

Signing off for now

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)

Please key in the two words you see in the box to validate your identity as an authentic user and reduce spam.

Subscribe to this blog's feed

Follow us on

Blogger Profiles

Infosys on Twitter