Multi-Channel Commerce & Retailing

Aditya has worked with leading CPG, Retail and Logistics clients across the U.S., Europe, Asia Pacific (including Japan and Australia). Aditya blogs on Business Transformation, emerging trends, new challenges and the role of technology in solving business problems in these industries.

Amit has worked with leading telecom, banking and retail clients across the U.S., U.K., Continental Europe, Australia and New Zealand. Amit blogs on Enterprise Architecture, the Enterprise Information Practice, Architecture Practice and the role of technology in solving business problems. He has published several white papers and is the lead inventor for technologies that have been granted two U.S. patents.

Anil has more than 9 years of experience in strategizing, building, managing and executing several IT solutions for the retail and CPG industry. Over the last few years, he has worked closely with digital marketing agencies, marketing business groups and client IT teams, leveraging technology innovations to deliver digital marketing programs. He has extensive program management experience across global programs supporting B2C initiatives.

His areas of interest are digital marketing, product customization, merchandising and digital commerce. He is based in Germany.

Ashish leads the Next Generation Commerce Practice that focuses on the continuum from Enterprise to Customer. It covers critical areas such as new commerce strategies, multi-channel commerce, cross-channel customer order management, CRM, sales and marketing operations, customer data management and analytics. He has more than 14 years of industry and consulting experience. Ashish has helped clients with their online and multi-channel retailing strategies, and has been consulted by leading Fortune 500 companies to design their multi-channel organization strategy, business processes and technology ecosystems.

Behnaz has extensive program management experience in large scale global transformation projects at Fortune 500 companies in the retail industry. Although she has experience working in the telecommunications, grocery and consumer goods industry, she specializes in the retail apparel and luxury goods industry. She has led several global multichannel e-commerce re-platforming projects, managing their end-to-end implementations spanning the U.S., Europe and Asia.

Behnaz has widespread experience in e-commerce strategy, web analytics, business intelligence, interactive marketing, digital strategy, personalization, social commerce and multi-channel commerce.

Billy has more than 20 years of experience in strategy, solution design and deployment of IT solutions. He has deployed award-winning customer care/contact centre solutions in Europe and Asia, alongside solution design and delivery in North America and the Middle East. Billy uses his experience to link the critical operational issues and business imperatives to the ‘soft issues’ of customer and user acceptance.

David has worked with several high profile companies. Currently, he is working on the .com change program for a leading U.K. retailer, specializing in Web interfaces and user experience design. He actively reads and engages in usability discussions with some of the world’s top experts.

David will blog on crafting smart user experiences.

David leads the Multi-Channel Commerce Practice at Infosys Consulting. He has 15 years of consulting experience spanning the retail, grocery and apparel domains from private label manufacturing through cross-channel customer experience. David has spearheaded programs of Fortune 50 retailers to develop and execute strategies. The programs have improved the customer experience through a combination of e-commerce, business process, organizational change management and technology ecosystems.

Devon has more than 10 years of experience helping Fortune 500 companies use emerging technologies to improve operations and enhance consumer/customer experience. He has worked with global clients in fields as diverse as apparel retail, consumer electronics, grocery, consumer goods, automotive and chemicals manufacturing. Currently, Devon leads the Interactive Marketing Innovations team in Infosys' Next Generation Commerce Practice.

He focuses on employing Web2.0 and Social Commerce to enable superior brand experiences, shepherd customers through the marketing funnel more effectively, and foster collaboration with the prosumer community. Previously, Devon co-managed Infosys' Pervasive Solutions Practice, where he was responsible for strategy, client services, IP commercialization and alliances. His expertise includes creative strategy, digital strategy, experience design, interactive marketing, Web2.0, social media, social commerce, personalization, strategic process redesign, operations optimization, supply chain management and RFID.

Gaurav has extensive multi-channel commerce experience. He has successfully strategized and managed IT solutions for high profile clients. His topics of interest include social commerce, Web analytics and interactive marketing.

Guillaume specializes in e-commerce strategy definition and multi-channel integration. He has worked with leading European (U.K. and France) and U.S. retailers spanning grocery, apparel and specialty retail segments. He blogs on innovations and how they can improve the customer experience.

Hirak is a part of the next-generation commerce practice that creates and transforms digital businesses. It covers critical areas such as new commerce strategies, multi-channel commerce, marketing resource management, cross-channel customer order management, and sales and marketing operations.

Hirak works with companies to create sizeable and demanding businesses from initial ideas. He effects a proposition change within complex and multi-stakeholder enterprises. In addition, he mentors internal leaders.

Jagmeet has more than 10 years of consulting experience in automotive, aerospace, defense, fleet management and retail. He has served Fortune 500 clients in business process consulting, Product Lifecycle Management (PLM) strategy consulting and implementation, product design and development. He has implemented technologies and methodologies such as Business Process Management (BPM), PLM, Enterprise Resource Planning (ERP) and Computer-Aided Design / Computer-Aided Manufacturing (CAD/CAM).

Jagmeet has published six white papers at various international conferences and seminars.

Jonathan has worked with multiple leading telecommunications and retail companies. Specialising in e-commerce, the majority of his experience has been focussed on strategy definition and replatforming for leading international retailers. His areas of interest include Web 2.0, Social commerce, and the User Experience.

Kirthi has more than eight years of industry experience in Retail and has worked with major retailers across North America. He has strategized, designed and deployed a number of IT solutions for many retail companies in the areas of pricing, merchandising and credit card portfolios.

His areas of interest are social commerce, pricing and merchandising.

Lester has more than 16 years of experience in the retail industry focused on strategizing, managing and executing complex business transformations for Fortune 100 companies. He specializes in helping retail enterprises leverage their technology investments by integrating business strategies with technological enablers. Lester’s multi-channel commerce experience (B2B and B2C) includes e-commerce strategy, content management and e-commerce platform implementations.

Madhu has over 13 years of cross-functional experience in e-commerce, retail and channel management, retail order management and warehouse operations. With expertise in implementation of e-commerce and multi-channel commerce, he has led initiatives for the selection and implementation of e-commerce application stacks for multiple retailers.

Manish has worked with leading retail and apparel companies. He has helped them improve businesses by addressing customer and employee needs. In addition, Manish has assisted companies in developing Business to Business (B2B), Business to Customer (B2C) and Business to Employee (B2E) websites. He has worked closely with more than 100 digital marketing agencies and marketing groups.

Manish’s areas of interest include social commerce, Web analytics, search engine optimization, personalization and user experience.

Manohar manages the enterprise supply chain practice for Europe. He focuses on multi-channel fulfilment, supply chain planning and execution, asset and procurement management excellence. Manohar has over 14 years of experience in supply chain operations, consulting and client engagements with multiple industries.

He blogs on supply chain management issues that drive operational excellence and enterprise performance.

Mark is part of Infosys’ team that creates and transforms digital businesses in retail across Europe. This practice covers critical areas such as new commerce strategies, multi-channel commerce, cross-channel customer order management, CRM, sales and marketing operations, customer data management and analytics.

Mark works with the business to create sizeable and demanding businesses from initial ideas, or to effect a proposition change within complex, multi-stakeholder enterprises. He also extends this work by mentoring internal leaders within the enterprise.

Mohan has more than 12 years of experience in developing and designing applications on the Internet. He leads a team of innovators in the multi-channel commerce group at Infosys.

Mohan has varied experience ranging from formulating non-functional system requirements to performance troubleshooting after a website goes live. He has been the lead architect in many e-commerce and social commerce programs. He is an expert in multiple e-commerce products, including IBM WebSphere Commerce.

Mohan will blog on multi-channel retailing.

Nikolay has more than seven years of industry and consulting experience in retail strategy, operations and IT. He has in-depth knowledge of category management, market research, competitive analysis, customer segmentation, space and assortment optimization and large-scale system design and implementation. Nikolay is interested in analytics and innovation in utilizing data to enhance customer experience and increase sales conversion across retail channels and formats.

Omer leads Master Data Management solutions and co-leads the grocery and pharmacy-related technology initiatives at Infosys. He has more than 10 years of technical consulting, architecture, design and development experience in building large enterprise applications for Fortune 500 companies in retail, logistics, consumer packaged goods, aerospace, and telecommunications.

Omer’s areas of interest include executing complex, innovative turnkey engagements involving various parties and stakeholders, conversion/cutover strategy/design in large multi-year transformation initiatives, data architecture/management. He uses Web 2.0 technologies to address key challenges faced by companies in retail, consumer packaged goods, logistics and distribution.

Phil has 15 years of consulting experience, including 10 years in e-commerce spanning retail, banking and Consumer Packaged Goods. He has led consulting engagements in e-commerce strategies at Fortune 500 clients to improve the customer experience, implement business change and build flexible technology ecosystems.

Ramanath has worked with leading telecom, retail, banking and government organizations across the U.S., Europe and Australia. He has more than 11 years of experience in designing and implementing complex IT applications. His current areas of interest include enterprise portals and SOA-based solutions. He holds a Bachelor of Engineering degree in electronics and a diploma in business finance.

Rrituraj has worked in business transformation engagements with top retailers in the UK while devising their customer focused e-commerce strategies and enhancing functional areas around transactional commerce. He has more than 10 years of industry and consulting experience in the retail, CPG and e-commerce fields.

Rrituraj blogs on emerging and innovative trends, new challenges and the role of technology in retail and CPG.

Rockey has more than 7 years of experience working with clients in the retail domain, of which he has been involved for over 4 years in e-commerce with leading U.S. and U.K. retailers. He has helped more than 10 retailers define their e-commerce implementation strategy and has managed some of their implementations as well. His areas of interest include Web Analytics, Search Engine Optimization and e-commerce evolution in emerging markets.

Sandeep Dadlani is responsible for managing the Consumer Packaged Goods (CPG) and Logistics practice and select strategic retail industry relationships at Infosys. He is also responsible for go-to-market, new business development, and innovation in the Retail, CPG and Logistics.

Sanjeev has worked extensively on multi-channel order management. He has played a key role in defining the strategy and business processes for one of the largest e-commerce programs for a leading retailer in the U.K. He has expertise in online marketplace, e-commerce, and CPG order-to-cash functions.

Sanjeev’s areas of interest include marketplace order management, e-commerce, multi-channel commerce, social networks and social commerce.

As a lead architect of Infosys’ ShoppingTrip360™ platform, Sapan is responsible for its product and technology road map and strategy. He has more than 8 years of IT experience. Sapan has worked in technology solutions spanning across Manufacturing, Retail and CPG domains. He has written a book on .NET and published several articles in wireless space. Sapan has a patent in the area of RFID Integration.

Seth has eight years of consulting experience in e-commerce. He has worked with retailers to develop their e-commerce strategies and managed large multi-channel transformation projects.

Simon has worked with Fortune 500 companies across Europe, Asia and North America, leading digital marketing, Web 2.0 initiatives and supporting software implementation programs. Recently, he led an e-commerce user experience and competitive analysis assessment at a major agribusiness firm.

Stephen has more than 20 years of technical architecture, design and development experience in deploying mission-critical systems for Fortune 500 companies. He has authored more than 20 books on various aspects of computer science including J2EE, SOA, and Enterprise Web Services. Stephen has served as a lead architect on e-commerce and multi-channel integration projects for many U.S. retailers.

Sudhir has over 12 years of experience in the retail industry, specializing in the area of multi-channel commerce. He has had extensive experience in helping Fortune 500 retailers create and implement organizational strategies and roadmaps to move up the multi-channel maturity ladder. He also has expertise in the design, implementation and management of multi-channel commerce solutions. He is based in the UK and has worked across retail segments like non-food catalog, grocery and beverages.

Ted has more than 10 years of experience in consulting, developing and managing complex web-based applications. He has functional expertise in web channel strategy, e-commerce and operations. He has helped clients leverage web-based technologies to achieve their strategic business objectives.

Vince has 10 years of eChannel consulting experience, focusing on eChannel strategies for Fortune 500 clients in the retail, high-tech and automotive industries. He has assisted clients in the development of B2B, B2C, and B2E portals, as well as B2B and B2C transactional websites. Vince blogs on how emerging technologies can help companies engage and interact with their customers, while focusing on the business case for adopting these technologies.

Zoe has worked with leading retail and products companies to help improve their businesses by understanding and addressing customer and employee needs. She has developed strategies for improving internal communications and collaboration through Web 2.0 technologies. Currently, she is working on defining an enterprise-wide mobility initiative for a major healthcare company.