The insurance industry worldwide is undergoing a significant change accelerated by the financial meltdown and changing demographics of its customer base. In this blog, we will discuss the challenges, approaches and possible solutions to dealing with the transformation that the industry has unwittingly entered into.

March 03, 2010

Demographic shifts in the US market and its implications on the consumer buying behaviour

I recently came across an article on the demographic shifts in the US market where:

1.The multigenerational household is gaining prominence - affecting major purchases, like automobiles, homes and college tuition. With a record 70 million grandparents in America in 2010, these grandparents will be deeply involved with their grandchildren - with decisions often being made by two generations of people - the parents and the grandparents.

2.No household type will neatly describe even one-third of households. The iconic American family (married couple with children) will account for a mere 22% of households. The most prevalent type of U.S. household will be married couple with no kids, followed closely by single-person households

3.Diversity will vary greatly by age - the younger population substantially more diverse than the old . By 2015, 80% of people age 65-plus will be white non-Hispanics and just 54% of children under age 18 will be white non-Hispanics. White non-Hispanics will account for fewer than half of births by 2015

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January 27, 2010

Value selling – strategic benefits typically trump financial measures…but should the latter continue to be a laggard?

With most large insurance companies sitting on legacy IT assets that hinder flexibility to adapt to new business needs (such as cross-channel ops for customer service), it is critical to consider how their organization structures and decision making processes for IT investments can enable them to move quickly to steal a march on their competitors.

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January 20, 2010

New York Insurance Exchange

For over 400 years there has been no parallel to Lloyds of London, while stock exchanges have conflagrated and today you have stock exchanges in every major city, Insurance exchanges are synonymous with Lloyds and the world is contented with just Lloyds, Surprisingly the first direction to break the monotony came recently from New York State Governor, New York State wants to set up a rival Global Insurance Exchange to  specialize in coverage of complicated risks such as oil rigs in hurricane regions, tall buildings that are potential targets of terrorists or corporate directors who could be blamed for accounting scandals

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January 11, 2010

Insurance SaaS Services on Cloud

Off late so much is being said in the media about SaaS, Cloud computing and its applicability to Insurance world, Recently a leading insurance industry focused technology journal highlighted 4 key technology solutions that will peak in 2010 and identified the top technology solution every CIO is evaluating at this point of time as Cloud computing and SaaS based software models. Quite a few big names have come to public about their intentions to seriously consider SaaS and Cloud as a part of their vision though they have also raised concerns on the ability of Cloud /SaaS to protect their data privacy requirements & organizational requirements in the longer term. 

 

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December 28, 2009

Pack away the holiday stuff- wait a minute, what is that on the shelf?

As everybody starts to wind down the year and close their 2009 budgets and look forward to 2010, one thought that comes to mind is the purchases made that have been unused so far. For financial services firms that track investment earnings closely, it is quite interesting to note that a few millions in IT investments may not be tracking any returns yet. The most obvious example is that of software purchases that are simply not yet implemented or even poorly implemented with minimal changes to existing business or IT processes.

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December 24, 2009

Improving Producer Experience

For an insurance company both Policyholders and Agents/Producers are equally important to top-line and bottom-line growth.  Even in this day and age, Producers continue to play a vital role in bringing together carriers and end customers.  Insurers are well aware of the importance of satisfied Producers — captives independents and others — in driving new revenue as well as in providing a competitive edge in the marketplace.   

It is true that market-relevant products and attractive compensation will favorably influence a Producer’s decision to contract with a carrier.  However the ‘ease of doing business’ - be it for initial contracting and appointment, tracking continuing education credits or license expiry or other administrative activities like maintaining biographical information, banking details etc. - will be a deciding factor in continuing a mutually beneficial relationship with the carrier.

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December 15, 2009

Do you have a goal for reducing the % of non-discretionary spend?

I have been curious to ascertain the discretionary spend of insurers and I can see a shift in the response over the last few years. A few years ago, most companies would respond that, their discretionary spend is in the range of 20% to 25%. This is attributed mostly to the maintenance / support of the legacy insurance systems. Of late I am seeing an increasing trend of companies saying that they have improved this to 30% to 35%.  Most of the reduction in non-discretionary spend has come down either due to offshoring or through server consolidation & virtualization etc. However, very few companies can claim that they reduced due to better modernization of systems, processes & applications

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