Business Analyst 2.0 and BAO - Business Analyst Office
The role of “business analyst” is getting more and more important as product/package companies are passing more control from IT to the hands of business users. Things like maintaining business rules, changing workflows or adding new fields on a screen - things that involved IT just few years back are now comfortably being done by business analysts. The toolset based products which can be changed via “configuration” through UI, rather than “customization” through code is helping the paradigm shift. The catch is very often it requires some IT skills like knowledge of XML or learning a scripting language which an ordinary business user (like an underwriter) may not be able to do. To make this happen a new set of “trained” business analysts are evolving who have good understanding of both business and IT. Let’s call them “Business Analyst 2.0”.
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