Infosys’ blog on industry solutions, trends, business process transformation and global implementation in Oracle.

October 30, 2015

Agility and customer focus the way forward in financial services

Posted by Amit Singh, Lead Consultant, Oracle Practice, Infosys

With evolving operating models, the financial services industry undergoes dynamic and transformational change every few years. This adds complexity to financial processes that need to efficiently mitigate risk through smart technologies.

With the emergence of the e-commerce retail market, revenue in the financial services sector is expected to grow. Global retail sales including in-store and online purchases are predicted to reach over US $22 trillion in 2015. Financial service providers play a role in driving this growth by enabling fast, safe and user-friendly multi-channel payment options such as e-transfer, plastic money, mobile wallet, and phone banking across various networks.

Continue reading " Agility and customer focus the way forward in financial services " »

October 29, 2015

The Future of Payments on Your Fingertips

Posted by Akhil Mootolikandy, Senior Consultant, Oracle Practice, Infosys

The cards and payments industry is buzzing with new innovation of contactless payments. Applications such as Apple Pay and Android Pay are already gaining popularity in the market. In contactless payments, devices communicate directly with point-of-sale (POS) terminals using near field communication (NFC). While the technology of NFC has been around for a decade, contactless payment is fuelling its aggressive adoption in the payments industry. Despite this, payment authentication still remains a cumbersome process owing to the need to generate one-time passwords or provide additional verification details. Let us take a look at how contactless payments can leverage innovation to make authentication easier for customers.

Continue reading " The Future of Payments on Your Fingertips " »

October 27, 2015

Succeeding in the competitive money transfer industry - A case for ORMB

Posted by Gautam Begde, Lead Consultant, Oracle Practice, Infosys

Money transfer is a large industry that generates significant business revenue. A World Bank survey stated that over US $580 billion was remitted globally in 2014 and this value is expected to reach US $600 billion by 2017.

Traditionally, the money transfer industry has been dominated by brick-and-mortar stores that offer money transfer services through agents. However, the proliferation of the Internet and smart phones has created a new breed of digital money transfer providers that are changing the industry's competitive landscape. These players can provide money transfer services at lower average cost and much faster. These trends, coupled with emerging business models that cater to untapped market segments, are disrupting the money transfer industry and becoming a formidable challenge for existing companies. Let us take a look at two of these new business models:

Continue reading " Succeeding in the competitive money transfer industry - A case for ORMB " »

Next What - 'Strategy to Solution Deployment' using HCM Cloud Solutions

Posted by Sankar Konduru, Senior Industry Principal, Oracle Practice, Infosys

To start with, let me tell you a bit about my latest interactions with my son. While I reason out every choice he makes these days - right from the color of his shirt to the flavor of coffee, we end up with some surprising choice patterns when these transactions finally end. I think, It is not uncommon to have these surprises from your kids, especially if they are moving from the days of 'you making choices for them' to the state of 'let me try to make my own choices' on everything that matters to them. If you go one level deeper into my kid's behavior pattern analysis, I feel, his surprising choice pattern is due to the wide range of options available creating equal amount of confusion in his mind while making these choices.

Close to work, we observe a similar pattern of surprising choice making with our customers these days. Funny, it may sound, but the comparison with an adolescent's choice patterns is very apt. Agreed, the situations which my son gets into every time are very far-fetched from a real business problem which our customers face these days. But just like I own responsibility to handle my son's choices, we gleefully work with our customers to resolve these issues and provide right business solutions / choices.

The moot point is, if we ever end up with only type of behavior pattern to handle during our professional work. The answer is a big NO, obviously. We get to work with all kinds of customers with very varied business problems and behavior patterns. Hence, it is good for us to have such behavior pattern analyzed and explored further.

Continue reading " Next What - 'Strategy to Solution Deployment' using HCM Cloud Solutions " »

Optimize On-Floor Production Timelines with Dynamic Time Capture

Posted by Suvivek Kadam, Lead Consultant, Oracle Practice, Infosys

Today's manufacturing industry faces constant pressure to meet ever-increasing consumer demands while ensuring high product quality. To stay competitive and fulfill orders on-time, manufacturers must keep pace with changing business requirements. Juggling this while minimizing operating cost and increasing margins is a significant challenge. To address the increasing complexity in business processes, manufacturers need:

  • Dynamic time capture capabilities for work order routing to determine accurate timelines for production
  • Proper provisioning of raw materials for each work order along the production line

Let us briefly explore the above requirements to see how manufacturers can benefit from technology solutions that address these challenges

Continue reading " Optimize On-Floor Production Timelines with Dynamic Time Capture " »

Card Players Need to Get Smarter with Technology

Posted by Taniya Shinghal, Consultant, Oracle Practice, Infosys

Can you imagine a world without credit or debit cards? Electronic payment has given way to a new era of finance services and products that has made purchasing easier for consumers. Today, new technologies such as mobile wallets and phone banking solutions have increased the reach of credit and debit cards, making these instruments indispensible for in-store and online shoppers. The total volume of non-cash transaction payments including cards is expected to be close to 400 billion transactions in the year 2014.

Let us take a look two leading network providers - Visa and MasterCard - to understand their dynamic business journey and how technology can improve their service offerings

Continue reading " Card Players Need to Get Smarter with Technology " »

October 23, 2015

Is IoT Merely a Buzzword that will Become Obsolete with Time?

Posted by Abhijit Yadavrao Talokar, Principal Consultant, Infosys

In 2014, Gartner predicted that over 4.9 billion devices will be connected owing to the Internet of Things (IoT). This extreme connectivity pertains to device-to-device and human-device interactions. With advanced technologies that enable remote capture of metrics and intuitive analytics, the age of IoT is helping enterprises detect risk of equipment failure and take immediate preventive measures to avoid damage. Let us explore how this extreme connectivity works with the IoT using some examples.

  • Human-device interactions - Signals from remote devices can be captured though sensors and communicated to personnel through the Internet to ensure that appropriate action is taken. For example, drones can be used for pizza delivery.
  • Device-device interactions - Signals can be transmitted between devices through the Internet, allowing a certain degree of intra-device communication without the need for human intervention. For example, anti-collision systems for railways depend on signals captured from each train. In cases where two trains erroneously travel on the same track towards each other, these captured signals can detect a probable collision and communicate it to both trains, whereupon  brakes are applied automatically to avoid a potential accident.

Continue reading " Is IoT Merely a Buzzword that will Become Obsolete with Time? " »

Modern banking with Siebel Financial Services

Posted by Ashish Goyal, Lead Consultant, Infosys Australia and Pooja Kumari, Service Delivery Manager, Infosys Limited

The global economy cannot exist without banks. Banking institutions play a critical role in the lives of consumers who are constantly conversing with their banks to transact and invest.

Previously, the business of banking involved educating customers about banking products and services as well as cross/up-selling. However, most of these interactions along with daily/monthly transactions could be done solely by personally visiting branch offices. Further, as banking offerings grew, customer information began to reside across disparate systems making it challenging to glean a holistic customer view.

The digital age with its new technologies is disrupting the traditional ways of banking. Advancements such as automatic teller machines (ATMs), phone banking, net banking, mobile banking, digital security, etc., have created a new segment of customers that want simple and quick access to products and services. Customers no longer want to wait in long queues or depend on branches, tellers or personal visits to transact. They want quicker processes, leaner applications/mechanics and meaningful conversations with their bankers.

Continue reading " Modern banking with Siebel Financial Services " »

Meet Infosys at Booth #1101 at Oracle OpenWorld 2015

Posted by Indranil Mukherjee, VP & Service Offering Head - Oracle, Infosys

With the enterprise application services space undergoing a phenomenal transformation led by technology, there should be no surprises when I tell you that the Oracle practice at Infosys has anticipated these changes and stayed ahead of the curve. As a leading Diamond partner, we have been co-investing with Oracle and with our clients to enable them to steadily shift to the latest and greatest, and thereby future proof their IT investments.

I welcome you warmly to attend our sessions at Oracle OpenWorld where you will stories from our clients as to how we were at the heart of such transformational journeys, along with that a series of thought leadership panels and best practice sessions led by our marquee clients and experienced practitioners.

I invite you to meet us at booth number 1101 at Moscone South during Oracle OpenWorld to see how our suite of business and technology solutions can help your enterprise be more competitive.

Continue reading " Meet Infosys at Booth #1101 at Oracle OpenWorld 2015 " »

October 22, 2015

Make the Most of Your Equipment Investments with EEM

Posted by Abhijit Thanedar, Lead Consultant, Infosys

Most companies procure new equipment and machinery on a regular basis to increase daily production or replace old equipment. However, without proper assistance or training from equipment manufacturers, equipment setup becomes a time-consuming process. Without timely set-up, the purchased equipment is left idle resulting in significant losses, lower production efficiency and increasing frustration.

Today's manufacturers want robust and durable equipment that:
  • Enables seamless production and constant high throughput
  • Minimizes down-time from inherent operational issues
  • Hosts in-built maintenance and issue prevention
  • Is operator and maintenance-friendly
  • Reduces need for expensive spare parts inventory
  • Enables vertical production start-up

Continue reading " Make the Most of Your Equipment Investments with EEM " »

Infosys is a Diamond Sponsor of Oracle OpenWorld2015
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