Infosys’ blog on industry solutions, trends, business process transformation and global implementation in Oracle.

June 30, 2009

Shared Services..do they really help to meet business objectives!!!

In the environment where the budgets for CIO’s offices are continuously declining (after all who wants to own ‘yet another fancy and heavy on features application software’ that requires a significant investment and without no surety of  ROI) the businesses are left with two options:

1)      Cancel the IT project that are in pipeline: Risk -  Business Revenue may further slip southward due to the lack of support from IT for all the new & innovative ideas.

2)      Delay the IT projects that are in pipeline:  Risk – The delayed  investment may  not provide the benefits as expected due to missed business opportunity.  

Is there any third option…yes of course… in my opinion all the options that help us to share the cost among the users of it would be worth exploring  during these times of tough economical environment. The very simple  example…”do we hire a chartered plane each time we need to fly from one location to another or instead  we take the regular flights and share the cost of flying a plane with our co-passengers”  . I am sure that for 99.99 %  surveyors will choose the first option as this is the easy way to afford  a flight and opt for various service options based on their preferences around urgency, comfort, privacy and brand value.

While we  derive the analogy from the above example and envision an IT Service that can be shared across the customers, the key aspect is the management of the shared services organization.  I believe that the idea of  managing  shared services organizations as independent profit centers brings lots of benefits. The few worth mentioning here are:

Ø  Enhanced consciousness for making the shared services profitable  

Ø  Higher quality of decisions being made by the managers who are closest to the point of decision

Ø  Faster speed when it comes to making operational decisions

Ø  Mangers subjected to less of corporate constraints and can focus more on innovative solutions

An ‘IT shared services’  running profitably  is a clear sign then the customers requirements have been understood correctly and  they are being served at the right price.

In my next post let’s learn some of the components that contribute to the cost of running an ‘IT Shared Service’…….

 

June 29, 2009

Consolidate, Cleanse, Complete Customer Data -Four steps away!

Today enterprises have IT systems performing varied business functions like Finance, Sales,R&D etc. and they are spread across geographies. All these different IT systems need to share the relevant and critical key data - products, customers, suppliers.
Customer Data Integration (CDI) integrates the customer data across multiple channels, multiple lines of business where there are potential multiple sources of customer data residing in multiple applications.

Continue reading "Consolidate, Cleanse, Complete Customer Data -Four steps away!" »

June 23, 2009

MDM Best Practices – The first steps

Further to my earlier post on managing expectation from MDM implementation – we will discuss on some of the best practices for Master Data Management (MDM).

A company decide on going for a MDM program - what are the first steps to be taken to ensure a successful implementation of the program.

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June 20, 2009

Video: Retailer Operations and Packaged applications!

Most Retailers operate in two,fundamentally different set of modes. These modes have a direct impact on the package applications they choose. In this video blog i touch upon this difference and the subsequent impact.

 


Transcript:

'Hi everyone, welcome to infosysblogs my name is Venu kotamraju and I am a principal consultant with Infosys, Today I wanted to talk about a typical retail organizations and what the variety of operations are and the impact it has on its applications.

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BI : Need of Mid and Small Manufacturing Companies too

In continuation of my earlier post http://www.infosysblogs.com/oracle/2009/06/business_intelligence_serving_1.html  I would like to emphasize on BI needs by mid and small sized companies too.

In the current market situation it is the need of even the mid and small sized companies to have the so called sophisticated Business Intelligence tools. Finance and Retail have extensively used BI and now the change in operating parameters is forcing the use of BI in manufacturing too. We all will agree that there is definitely a need of BI to overcome increase in raw material cost, optimize resources , reduce inventory carrying costs, others.

We have in the market various BI tools that can collate data from different corners within and outside the organization and deliver needed information to aid us in taking the right decision at the right time. It again depends on the organization to identify the pain areas and make use of the best BI tool that can deliver the maximum benefit in that area.  It is very difficult to identify a BI tool that will fit as-is within an organization due to change in processes adopted by each industry.

You will find almost all BI tools being deployed as a web based system. This enables individuals to extract meaningful information from the BI solution. The time has come not to see IT department as an Information Gatekeeper but as a tools provider that enable the management to take quick and optimum decision.

June 19, 2009

Oracle's MTO Solution for Process Industries

This is followup blog to:

http://www.infosysblogs.com/oracle/2009/05/finally_maketoorder_solution_f_1.html

In Last Blog, I discussed about Oracle’s MTO solution for process manufacturer. Let’s go a little deeper to understand how it will benefit Process as well as hybrid manufacturer.  We will also see how this solution has evolved through various releases of OPM.

Continue reading "Oracle's MTO Solution for Process Industries" »

June 16, 2009

IT Outsourcing - Recession Survival Kit - Series I

Everybody is talking about it.. Decision makers are contemplating either to invest for growth now or to cut costs to maintain margins.. or do both. well.. am sure people know that these are easier said than done. there are too many theories, hypothesis, advices, opinions and the latest in the list.. 'management books'... trying to use all possible ways of the current situation to make themselves heard.. but what is heartening is that there is good amount of truth and reality in all of these.. as they are directly from their heart.. they have felt it, experienced it and living with it.

Just wanted to share my thoughts on the avenues that are available for executives to survive and sail through the current recession in the IT Outsourcing space... While there are many ways being pondered, let us look at few of the prominent ones in the market.. these are applicable for both type of organizations.. those who are either looking for ways to start outsourcing or those who are already matured in this but are looking for newer ways to cut costs..

Let us look at new Service Delivery Models, as the first among the 3 part series of this survival kit..

Continue reading "IT Outsourcing - Recession Survival Kit - Series I" »

How to achieve a functional and effective BI service line for a Telecom Service Provider?

Based on the interest generated  by my earlier blog  on BI needs for a Telecom Operator http://www.infosysblogs.com/oracle/2009/04/an_insight_into_the_business_intelligence_needs_for_a_telecoms_operator.html#more 

that I had written a few weeks back, I would want to take my view point a step forward. In my earlier blog I had mainly discussed about the possible stacks or spaces within a telecom operators landscape that needs a strong and well defined BI strategy.
In this blog I would want to discuss on some important architectural and functional tenets within which a Telecom players’ Business Intelligence roadmap should be architected and constructed, in order to derive maximum mileage.

Continue reading "How to achieve a functional and effective BI service line for a Telecom Service Provider?" »

June 15, 2009

Business Intelligence Serving Manufacturing Industry

In the current recession hit market, Manufacturing is one of the industries that is facing global competition that it has never experienced. Reductions in profit margins, Increase in raw material cost along with government regulations demand more innovative ways to look on to Optimize resources, gain productivity, minimize investment.

To overcome this we need to maintain optimum level of inventory so as to avoid overstock / short-supply and bring innovative and profitable schemes at marketing level. Business Intelligence is the right tool that will help us in achieving this.

BI helps in keeping managers updated / equipped with state-of-the art and exact information that helps in taking critical business decisions rather than going on assumptions.

Manufacturers use Business Intelligence software to improve visibility and communication across their increasingly complex supply chains, while satisfying customer demands for new products and product enhancements.  Following business area are prime areas of concern:

  • Having a bird’s eye-view of customer information which helps sales team to coordinate and collaborate customer interactions.
  • Trace the metrics and indicators that improve customer satisfaction.
  • Lead time to fulfill customer orders across sales and distribution channels.
  • Improve “order promising” (i.e., when a customer is promised delivery or issue resolution) through analysis of historical statistics, expected lead time, and inventory levels
  • Analysis of current usage of products to go for new range of products.
  • Tracking service, to better predict and prepare inventory and production levels.
  • Benchmark distributors, regions, and individual locations against each other in an attempt to foster increased attention to goals and metrics, as well as reward high performers and aid underachievers.

Some of the areas where BI Solutions can be applied in Manufacturing are:

Supply Chain and Order Management:  Oracle Supply Chain and Order Management Analytics delivers deep customer insight into order and inventory data so you can make better decisions in each stage of the order lifecycle. Oracle Supply Chain and Order Management Analytics enables you to assess inventory levels, determine likely product fulfillment needs before the order has been booked, quickly identify potential order backlog issues, and stay on top of critical accounts receivable (A/R) and daily sales outstanding (DSO) issues. By leveraging actionable and fact-based insights, one can transform your current Supply Chain and Order Management processes to improve financial performance and customer satisfaction.

Financial Management: Oracle Financial Analytics helps front-line managers improve financial performance with complete, up-to-the-minute information on their department's expenses and revenue contributions. KPI’s and reports enable financial managers to improve cash flow, lower costs, and increase profitability while maintaining more accurate, timely, and transparent financial reporting that helps ensure Sarbanes-Oxley compliance.

Procurement and Spend: Oracle Procurement & Spend Analytics,  enables us to optimize supply side performance by integrating data from across the enterprise value chain—enabling executives, managers, and frontline employees to make more informed decisions. It increases visibility into the complete procure-to-pay process, including comprehensive spend and procurement analysis, supplier performance analysis, supplier payables analysis, and employee expense analysis. Through complete end-to-end insight into the factors that impact company performance, you can significantly reduce costs, enhance profitability, increase customer satisfaction, and gain competitive advantage

Using above one can assess cash-management and monitor operational effectiveness of the payables department to ensure lowest transaction costs. Identify most profitable customers, products, and channels, and understand profitability drivers across regions, divisions, and profit centers. Improve inventory management for those products that consistently fall into backlog due to a lack of appropriate stock levels. Gain visibility into inventory activities to minimize unnecessary expenditures and optimize inventory to conserve working capital. Gain detailed visibility into direct and indirect spending, and identify opportunities for consolidation and reduction of costs. Monitor price, delivery, and product quality to determine best - and worst - performing suppliers.

Continue reading "Business Intelligence Serving Manufacturing Industry" »

June 10, 2009

Video - Want NextGen Application Integration??..look at Oracle PIPs

Are you looking for a tool that ensures maximum convergence of the best-of-the-breed Oracle applications deployed at your enterprise?

Lets discuss how Oracle Process integration packs (PIP’s) not only offer out-of-the-box process integration solutions to composite industry processes, but also cut deployment times significantly.

June 08, 2009

What do you optimize in your Supply Chain?

In one of my earlier blogs , I had introduced Oracle Strategic Network Optimization as a tool to optimize your supply chain. Well, the primary objective is to deliver a consistent, flexible, efficient, sustainable, Supply Chain  which results in an optimized output that considers all trade-offs such as customer delivery, cost, risk, lead time, tax, carbon footprint, etc. Please refer to the link below:(http://www.infosysblogs.com/oracle/2009/05/linear_programming_models_orac.html#more)

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June 05, 2009

Greener ERP

Today is June 05 and it is World Environment Day. All the organizations are increasing awareness and are going green. Thinking on the same lines, i thought of some areas in a ERP, which can contribute to a Greener world.

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June 03, 2009

MDM Implementation – Managing Expectations!

Managing expectations is what we do in most of the time in our life.

Managing customer expectations – this is a big topic. We restrict ourselves in discussing about couple of expectations from customers when they plan to implement MDM solution. MDM is a growing field – people have limited knowledge on this field and there is no clear leader in MDM product offering. So obviously customers will have certain expectations and inhibitions about the MDM implementation.

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June 01, 2009

Customizations to a ERP....

Can a ERP system exist without customizations? Can a Company run its business using a Vanilla ERP product? This is a question which can be debated on and on..

Continue reading "Customizations to a ERP...." »

May 28, 2009

Finally “Make-to-Order” Solution from Oracle for Process Manufacturer !!!

With much awaited R12.1.1, which was released in early May 2009, Oracle has finally introduced full fledged “Make-to-Order” solution for process manufacturer as part of their OPM suite enhancement.

Continue reading "Finally “Make-to-Order” Solution from Oracle for Process Manufacturer !!!" »

May 25, 2009

Top down or Bottom up SOA

Having seen both the SOA approaches top down and as well as bottom up, this question still bewilders me if there is any right option out of these two? There is no easy answer. Or I would like to believe it depends....


 

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May 20, 2009

IT Shared Services - Will Governance be overlooked?

Governance, described by Oxford as 'an act of governing', is one important and essential element of any engagement. An engagement will be between two (or more) parties contractually obligated for its success and governance is a means to ensure it happens. Typically there will be, and preferably so, a three level governance structure governing the operational, tactical and strategic aspects of the engagement. Based on the level in the structure, multiple levels of people will be involved from the parties contracted.

In the traditional engagement models, where the customer has a dedicated IT team from the service provider, servicing his needs on projects or for support & maintenance, there will be a well defined Governance structure and mechanism overseeing the operations with periodic reviews on the progress. Now the question is will this setup be available for the shared services delivery model too??

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May 19, 2009

Business Intelligence Serving Manufacturing Industry

In the current recession hit market, Manufacturing is one of the industries that is facing global competition that it has never experienced. Reductions in profit margins, increase in raw material cost along with government regulations demand more innovative ways to optimize resources, gain productivity and minimize investment.

Continue reading "Business Intelligence Serving Manufacturing Industry" »

May 18, 2009

CDI – Critical Path to Trading Community Dynamics

Mergers and Acquisitions activity is getting increasingly common and challenging in current business environment.  These dynamics in the trading community (Customers, Suppliers...etc) of an enterprise needs to be effectively managed. Any inflexibility in administering the dynamics would increase the risk exposure, loss of opportunity, lack of insight into customers, and revenue leakage. In cases where an enterprise is part of Merger or acquisition activity, lack of proper CDI strategy for any of the participant enterprises would make realization of intended ROI difficult. Read through this blog for more information.

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May 17, 2009

Regulated Energy and Utility Market Challenges – Pricing

In today’s competitive environment the unit prices for electricity and gas is driven heavily by the competition between energy companies.However, to ensure that the customer receives a fair price and to avoid monopoly, it is quite common to have this price overseen by regulation.  Though there are many pricing models available in different countries, by and large the pricing models in regulated scenarios are either revenue based pricing or rate based pricing.  This blog briefly touches upon the pricing models and the components of prices. Pl. note that the examples in this blog focuses on UK energy market.     

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May 15, 2009

Oracle's vertical integration - A move towards Cloud Computing ?

I read about Oracle’s acquisition of Sun; a move which had been preempted and discussed after IBM’s failed attempt to acquire Sun few months earlier. And then the obvious question “ Why Sun” ?

As per my understanding, Oracle acquired Sun for open standard Java language , a backbone of various applications and mobile phone related software . The second reason is Solaris on which a high number of Oracle database runs. Also a significant chunk of Sun’s revenue comes from maintenance services( around 40%) , a revenue stream which Oracle cannot ignore and which means Sun’s hardware business is still going to remain(though Hardware is considered to be a low margin business). And should we account of Sun’s customer base too..

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Linear Programming Models: Oracle Strategic Network Optimization is the Answer

Remember those Linear Programming Problems in College? We used to find an optimized solution based on certain constraints. Some of the popular methods of solving these were Graphical, Simplex and Big-M Method. Also, there were software programs available to minimize the computation efforts.

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May 14, 2009

Regulated Energy and Utility Market Challenges - IFRS compliance challenges in Fixed Asset Management processes

Vertically integrated utilities have large assets in form of their generation stations and their components.  This part of the business is regulated in some countries.  Through the regulatory environment, the government gets involved in various aspects of utilities viz., pricing, Secured energy supply, Pressure to reduce carbon footprint etc.,.  Equally there are some accounting challenges that are posed through regulations and reporting norms.  This blog talks about one such challenge faced by generators on the way in which they manage and report their generation Assets and their significant components.

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May 11, 2009

Real Time Business Intelligence

Traditional BI deployments result in a time lag between the time data is entered in a transactional system and the time at which this data is available to the analytical systems for reporting & analysis. This time lag is dependent on the data extraction process (ETL) to extract, transform & load the data warehouse, aggregate and present the data in the form of reports, dashboards and alerts to the end user. The architecture of the BI platform deployed and the business requirements of an organization mandate the schedule of data extraction processes. For a typical manufacturing organization having an ERP system, to capture transactional data the ETL processes are generally scheduled to run on a fortnightly, weekly or daily basis. The complexity of the KPI’s measured through the reports governs the time spent on data aggregation and presentation.

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