Standardization has long been hailed as a means of attaining more efficiency in manufacturing. Standard parts, standard processes, standard means of doing things, all allow keeping variability down. Standardization of work activities, hand movements etc have long been in practice and are seen as a way to time processes and improve them and make them more efficient. The benefits of standardization have encouraged companies to standardize various aspects of their entire supply chains also. For example, companies have standardized their way of distributing products, way their retail stores are designed, product range, look and feel of documents and so on and so forth.
Recently however, opinions have been voiced from different quarters as to whether the recent huge number of vehicle recalls from car manufacturers such as Toyota is owed significantly to the high degree of standardization that the Toyota supply chain operates under? In Toyota, right from the design phase, emphasis is placed to develop a design that takes into consideration the requirement to use standard parts. This emphasis on standard parts helps Toyota to reduce the variability in design, processes, assembling and procurement and thus reducing the effort required to manage the variability. However, some have raised voices that since the same standard part is used across model variants, if one such part is defective, it could have a cascading effect on a lot of vehicle models. Even if only a few lots of defective parts have escaped and gone into a vehicle, it could means that multiple vehicle models have been impacted and not just a single model or product line.
This is a debate that has no easy answers. The demonstrated benefits of standardization are too high to let a few incidents of recall outweigh that, but it definitely requires revisiting the situation and maybe reevaluate standardized processes through the lenses of stricter quality control. Request your opinions on whether there is a need to consider more systemic quality checks and balances before standardizing a process.
Comments
Interesting thought. Will be good to know what additional checks can be put by companies like Toyota.
Posted by: Amandeep Syali | April 20, 2010 5:52 AM
Toyota has already announced checks to enforce stricter quality control. They have proposed setting up of global quality control committee, appointing chief quality control officers in each world zone, doing independent assessing of the quality program, using inbuilt sensors inside vehicles to gather data, constantly reviewing and monitoring feedback.
In a follow up post, I have tried to put a few steps that organizations can adopt to subject standardized parts to a more rigorous quality control.
Posted by: Rupam | April 22, 2010 8:30 AM