IT - The Strategic Tool for Staffing Industry
The staffing industry has seen a huge swing towards recruiting professionals from varied streams such as Finance, Sales, Engineering, Information Technology, and Management. While this trend provides myriad opportunities for growth, it also brings a unique set of challenges that include Customer Retention & Serving new industries; Applicant loyalty, soaring operational cost due to disintegrated systems in usage; high percentage of manual effort involved in the process of matching the right people with the right job that prohibits a quick response to the customer for an order, and integration of the business processes across geographies.
To stay ahead of the competition the staffing firms depend on the Quality of hiring, Speed of delivering resources, developing Integrity or Credibility, Client Relationship Management, and the statutory compliances to cater to the changing needs of the staffing industry, which is rapidly becoming a strategic partner to its clients by managing the staffing in their global operations and delivering a host of value added services.
A completely integrated front- to back-office solution developed specifically for the staffing industry aptly provides scalability capability for the staffing firms. An integrated solution that seamlessly manages both the front and back office helps staffing organizations drive more business, extend client relationships, and streamline operations. Completely integrated systems, allow the staffing firms to seamlessly transition from job order creation and candidate assignment to time and expense capture, payroll, and billing.
Staffing companies must balance these desirable outcomes with the challenging consequences of technology implementation, such as training costs and misalignments between software and strategy that can threaten the bottom line.
The present state of the staffing industry requires an IT- BPO integrated solution that provides simplified and efficient cost management by pay per usage model, lowers the unplanned expenses, and helps the staffing firms to achieve the economies of scale by shared services execution interweaved with ERP lifecycle best practices.
-Sandeep Deshpande, Lead Consultant, Infosys Technologies Ltd.
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Comments
Of course a similar need of an integrated system to capture the resource skill sets is inevitable.
Posted by: Devarajan Sundaresan | August 23, 2010 11:24 AM