Stages of Training
- Training infused at a proper stage always delivers the desired result. Although not the only ones, the below are the vital stages:
- Exposure to ERP: At the onset of the implementation process, the users should be exposed to the ERP screens, processes etc. This gives the required inputs and sets expectations about the future system.
- Data Extraction & Migration: Data Migration is the soul of an ERP implementation which many a times goes ignored in the initial days of implementation. Exhaustive training enables them to have a proper legacy data extraction to meet the data migration requirements.
- Navigations: Before the testing starts, navigation training will help core users to achieve the desired comfort level. The testing periods can be utilized into more testing than guiding them with navigations.
- Milestone Based Training: This is the most common format of training. This helps to refresh the users' memories before they enter the testing phases of the project.
Training Contents: The content of the training plays a vital role to keep users glued to the session. The expectation is set properly and this way, reciprocation between the trainer and trainee becomes more effective. The aspects which we should ideally consider are:
- Scope: The scope as well as the content should be clearly conveyed to the attendees. This way they can connect in a better way - even get to do the necessary preparations.
- Pace: The users will be seeing it for the first time and hence the trainer has to go with a comfortable pace. This will make sure that the attendees are able to accept whatever has been conveyed. This is not just listening; they need to reproduce this during the testing sessions.
- Trainer: A specifically designated or an external trainer provides a great value addition to the training.
- Avoid Information Overload: The sessions should be crisp and limited to an optimal duration. This will make sure that attendees are not overloaded with too much information.
- Train the trainer: Majority of our implementations have training models as 'Train the trainer'. Lack of involvement in the end user training can invite devastation. The implementation team has to make sure that end users receive the adequate information what was conveyed to their Trainers.
- Follow Up: This can be in several modes, but the most methodical will be to provide exercises, having a short test or /and a special Q&A session.
- Benefits to Reap: The change is a stressful period for end users to transition from legacy comfort to adopting a new ERP. By explaining the add-on benefits to be derived from the ERP, the interest can be revived to adopt it - at every stage of the testing.